Kaiser Permanente Campbell Medical Offices's Online Review Report Card

Dr David made a calm, fast and clear decision while his clear explanation and direction helped keep me calm. His Nurse was wonderful at keeping things going and calm.

Great experience throughout the years !

I schedule an appointment here a month ago and on the day of appointment the MA called me and said that they won’t be able to see me as there is a procedure that doctor needs to perform, if I do want to continue I would have to wait. I had my appointment scheduled and was shocked how can they just do that couple hours before my appointment with no other alternative. so I continued to my appointment and had to wait over 40 mins for doctor. Not the type of service u expected, I would rather go to Sutter!

Dr. Dunagan is very professional yet very kind and attentive and always listens to our questions and gives clear answers, if she needs to get back to us on something, she always does it in a timely fashion.

Kaiser has an excellent and well deserved reputation. Rated as the best hospital for heart disease prevention. You always need to be your own advocate or have an advocate whenever you go to ANY hospital, but Kaiser actually listens. Thank you Kaiser staff. Tough workers for a tough job.

Doctor Fong has an excellent bed-side manner. He listened carefully to me and then quickly and efficiently performed an exam. He explained what his preliminary thoughts were. He then straight away me for x-rays. The x-ray technician was helpful and solicitous; he made sure I was comfortable and answered any questions I had. The x-rays were sent to my KP account the next day! A very quick turn around.

This review is in regards to Dr Nabar & the head of her department only. Everyone else I have interacted with there has been professional and usually kind and patient. During my first ever appointment with Nabar, she admitted to not having looked at my chart. I disclosed that I had been on disability, but wasn't any longer and my condition was well managed. That was all she could focus on for the rest of the appointment. She told me that in no uncertain terms she would NOT write me a letter for disability for my condition. No matter how many times I reiterated that that was not the reason I was there, nor did I see that being something I needed in the near future, she would not let it go. She then asked about the symptoms I live with and then asked if I had "psychiatric issues". When I relayed that I do live with mental health challenges, that are well managed by my mental health care team, she then proceeded to tell me that my symptoms, including my o2 levels dipping to 92, and transient fevers, were due to my "psychiatric issues". Please tell me when fevers became part of the diagnostic profile for major depressive disorder? The then did a wholly inadequate skin check, she didn't ask me to remove my socks or look at my scalp. This is concerning and downright dangerous considering that I am a pale redhead with a history of severe sunburns and pre-cancerous lesions. She finished up the visit by telling me that I had emotional trauma and that is what was causing my health issues. She said that she could "order the most expensive imaging" for my lungs and they would "come back perfect" because my body is healthy and it is the emotional trauma that is causing the issues. Did she give me any resources to heal all this emotional trauma that is apparently causing my physical disability? Nope. Not a single resource or referral. She didn't order a mammogram that she said she would. This was in February, when masks are required in medical facilities, she was not masked. I filed a complaint with Kaiser and their response was laughable. The response letter just restated my complaints, offered no solutions or actionable items. "As part of our review, I formally documented and forwarded your concerns to the Adult and Family Medicine Chief. The Chief would like to apologize for any inconvenience. We always strive to provide a positive service experience and apologize that we let you down. It was shared by the Chief that during your visit your primary care provider documented medical and psychiatric history and a skin check was done. You were advised to follow up with your specialist outside of Kaiser Permanente for disability related paperwork. It is also advised that you schedule a follow-up appointment with your primary care provider for a skin check. " INCONVINIENCE? Let me down? It was much more than an inconvenience, it was negligent and dangerous. And I'm supposed to follow up with my primary for a skin check? You mean the primary that just did an incomplete skin check? That one??? Based on this response from "The Chief" relayed via the grievance department, I can no longer trust the quality of care I would receive in the Adult and Family Medicine department at Kaiser Campbell. It is dismissive and reckless. It is lucky for all involved that my mental health is well managed at the moment, because the interaction with Dr Nabar alone, not to mention the lack of accountability or any meaningful response from the department, could have lead to severe issues had I not had the care and support of my mental health professionals. AVOID KAISER CAMPBELL ADULT & FAMILY MEDICINE if you can. If you can't, avoid Manasi Nabar at all costs. Unless you like being shamed, belittled, and dismissed. I don't know, maybe that's your thing? In that case, Nabar is the doctor for you.

Kaiser physician Dr. Andrew Hwang is a superb primary care general internist. He answers all your questions and provides any needed tests and consultations. Very empathetic and efficient.

Sometimes a long wait for the lab, but otherwise a great facility.

Cervical Cancer Screening was well done, made me feel comfortable.