Top Sentiments Expressed in
Top Sentiments Expressed in
Unprofessional scheduler and poor follow up. <br>I've been trying to make my first ob appt and never get to speak directly to Ob coordinator. I left 3 messages telling her to call me twice in a row if I don't pick up first time due nature of my work and being on the phone. Ob coordinator called back 2 separate times, but didn't back 2x in a row. First missed call, I didn't get a notification on my phone and second missed call was while I was on phone with someone else. I eventually got a call back from Ob coordinator for appointment and gave coordinator my email to send me confirmation for ultrasound and appointment. Two days later and I still haven't received an email so I called back and left another voicemail. It feels that this group has poor follow up and perhaps they're short staffed but if that's the case, state that on your answering machine and let your future patients know. Is ob coordinator a difficult job that I need to make sure this person gets the job done?
Dr. Kerry Price is the best! She always takes her time with me and I never feel rushed when we talk. She answers all my questions and listens to all my concerns.
When I came to check in for my appointment the receptionist who greeted me and checked me in was rude and made me feel like I was an inconvenience for being there. The nurse who took my weight and asked me questions before Dr. Chung came in to the room was absolutely lovely and very sweetI believe her name was Tanya. Dr. Chung came into the room knowing this was my first experience and wasn't very warm or welcoming. Again, I felt like I was an inconvenience being there or like she had better things to be doing. With something so invasive and intimate as a pap smear I would've expected her to explain to me what she was doing before starting but she didn't, she just put my feet up on the stirrups and said "now you'll feel fingers and cramping" and that was it. Afterwards, I left & the same receptionist who checked me in to my appointment checked me out. She was very quick & again made me feel like she had better things to do...she was in such a rush that as she turned around and I asked where I could find the bathrooms she didn't hear me and kept walking away. I left knowing I would never go back to this office.
Dr. Johnson is wonderful. After multiple difficult pregnancies, I felt very well cared for while under her care. Offers good advice and always has a calm approachable demeanor which is much appreciated. Now have a healthy baby girl and will plan on having all my other children with her. Highly recommend this practice.
I can't say enough great things about Orange Coast Women's Medical group. The nurses are great and office staff are great. Dr. O'Toole is amazing so kind, caring and responds very quickly to any messages sent through the portal. I was lucky to have her there for the delivery of my first baby as well.
I had a very pleasant visit with Beverly today; she's knowledgable and professional. The office personnel were all friendly and professional. as well. Check in was easy since I completed the 'paperwork' online prior to my scheduled appointment.
I would not go back here unless I maybe saw a different Dr. the front office staff was friendly but after waiting to see the Dr I believe it was Dr. Patel she was young and seemed as though she didn't even want to do the exam that I requested to get done. The whole time she seemed like she was rushing to leave and move on to next patient or something else and didn't want to answer all my questions and I didn't feel comfortable. I was cash paying and I knew it would probably be around $200 for the initial visit but was not told how much each tests would be that I needed and it ended up being almost $400 to be seen for 10 mins. I was in shock and the person at checkout said I couldn't make payments or that wasn't an option. I am very disappointed as I was referred from a friend to Dr Kong who was booked out 6 months... would not go back.
I had to leave this practice because the front office is so chaotic and unresponsive. I had several phone calls to them (to merely set up an annual appt.) which were never answered or returned. I went there twice, and both times had to wait almost 2 hours to see the doctor. I just cannot work with a practice that crams in way too many patients per day. All I need is an annual pap smear and exam, and this office just makes that too difficult to do once per year.
I'm in disbelief. We never even got to see our doctor due to the unprofessionalism of the scheduling department.<br><br>Despite making our appointment 23 weeks in advance, we find out THE DAY OF that our appointment was not scheduled at the expected time, but rather an hour prior. <br><br>We took a halfday at work, and prepared to leave early, only to learn that we missed our appointment. If we wanted to reschedule, we would have had to pay a fee for a noshow appointment, on top of an appointment copay.<br><br>We think it's better just to not ever intend to return to this office. I'm sure the doctors must be lovely and professional, and it's a shame that we were never able to be treated by them.
Doctor Renee Chen, my OB, is quite exceptional. I found out about my pregnancy a bit late, my previous OB was on holiday, so Doctor Chen took me on as a patient. She helped calm my nerves and came up with a proper plan for a healthy and successful birth. Many Thanks to her, Doctor Patel, and Doctor Dejbakhsh for helping me welcome my beautiful baby girl into this world. I'm glad I chose to deliver my baby through this practice.
Dr. Elizabeth Johnson and all other doctors and midwives have been absolutely amazing throughout a highrisk pregnancy at an advanced maternal age. Dr. Johnson made all the right decisions at the right time to lead me to a successful ending when we welcomed our second son into the family. I highly recommend Dr. Johnson and the entire team at Orange Coast Women's Medical Group. I am forever grateful!
I have given birth with this group twice. One with the OB team and one with the midwife team. This review is specifically for the absolutely incredible midwife team at OCWG.<br><br>I had what is to be expected of birthing with OBs the first go round. Lots of medical interventions, prescription medications, etc and after laboring, after water breaking and Pitocin I had an experience that resulted in a cesarean delivery. The care I was given was by no means poor. It just was not the care and delivery I would have imagined for the birth experience or prenatal care that I was really looking for.<br><br>Fastforward two years later to my second pregnancy. I was disappointed in the fact that I was unable to birth in a birthing center, but felt that Saddleback was the next best thing as I was comfortable there and if I had to do a hospital birth that this would be where it would be. Seeing as how I was looking for a more holistic approach where I could have more control of my prenatal care and delivery, I decided to check out the midwifery team and was THRILLED with the care I received. I switched from the OB to the midwives at about 12 weeks. This was a great decision on my part and I'm glad I had the confidence to do so.<br><br>Lisa, Sarah, and Melissa were all very personally involved with my prenatal care. They were very genuine in caring for me as an individual and not like just another patient. Their bedside manner is incredible and just a night and day experience compared to my first pregnancy. I felt supported in my decisions and felt like I was in charge of my care with their support and recommendations if needed. I was able to take a more natural approach to the birth that I wanted. I had what I felt was a pretty traumatic birth experience the first time around to a wonderfully healing successful VBAC for my second birth. <br><br>I cannot thank these ladies enough for a wonderful birth experience! I know that I may have been a more difficult patient to work with because I had a lot of special requests and needs due to my health and personal preferences but they always made me feel like my health and mental wellness was their priority the entire time I was in their care. <br><br>If you want the best of both worlds with midwives and birthing in a hospital, I could not recommend these ladies enough. I was truly blessed with these women to be able to support me in this birth!
Not a good experience here. Suffered a loss a few years back and this place treated me as though i had zero say in how I wanted to proceed. The dr I saw was nice enough but they did not support me in respecting my lost child's passing ... when I made my decision to naturally miscarry it was the best decision I made during a horrific time and thank goodness I didn't make a decision that I feel I was being pressured to make. (This was a 1st tri miscarriage FYI at 8 weeks and yes you have to be cautious but this was still early) <br><br>But that's not the worst part. The worst part was that while I was waiting to miscarry I received 3 letters from this office saying I'd no longer be a patient if I "didn't respond" to their letters. Like it was from a law firm and not a drs office. So insensitive. This was after I had spoken with my dr and their nurses about me needing to make a well thought out and informed decision. Also after I had made it clear that I decided to naturally miscarry at home. The nurses I spoke with were ok for the most part. Again my dr was decent. Where the letters came from or who decides to send those are beyond me. But I'm happy and relieved I did not go back to their offices again. <br>I found a fantastic obgyn after that and never looked back.
Dr. Sheila Dejbakhsh (Dr. Dej as I noticed she was referenced in office) made my experience so incredibly enjoyable by making me comfortable and putting me at ease! This was my first (and long overdue) gynecological exam. She was intentional to spend time with me, learning about my history and diving into my health in a well rounded way that made me feel like a seen human rather than an appointment to check off the list. She was knowledgeable beyond comprehension and shared information freely without me having to guide the conversations with inquiries, which I found incredibly kind and refreshing. Often before appointments I feel as if I need to study and come with a list of questions ready to make sure I get the answers I hope to in the short amount of time visiting with the doctor. Having her offer them without the pressures feeling of a time constraint, especially in regards to pregnancy plans with an autoimmune disease, made the appointment fully stressfree and easily resourceful. I typically take a more holistic approach to health and she not only respected and honored that, but truly provided enlightening insight that helped me expand my point of view. I felt heard, respected and cared for during my appointment! I am so thankful for her kindness and have found great peace in knowing I now have a very trusted Doctor to help guide me thoroughly with my health plans to come.
If I could give this place zero stars, I would. This place is a joke. I went in there to pick up a script for a friend of mine who was due to have a procedure in a few days. I was picking it up as a favor because she was working. She was told it would be available for me to pick up to take to the pharmacy. To make a long story short, this is the MOST disorganized medical office I have ever been to. After waiting an hour and a half and no one seeming to know WHAT was going on after I had been givien explicit pick up instructions, I was told that I was not allowed to pick up the scripts because I wasn't the patient. WTH? YOU were the ones that told the patient it was OK to have someone else pick up the scripts! Dr. Lo, you have the most unprofessional and disorganized staff ever! Shame on you for wasting other people's precious time! I am sorry to have to give you such a scathing review, but you need to know how incompetent your staff is.... From Cassandra at the front desk who is in NeverNeverLand to your office manager who was clueless. If you were the one on the other side of that counter waiting, you would be hot under the collar, too. Your entire staff needs a refresher in customer service skills. UNACCEPTABLE! And to make matters worse, my friend is STILL very much in pain. With how you conduct your office, I seriously doubt your competence as a physician. So glad you are not with my insurance plan. I wouldn't take my dog to you!
Dr grace Kong has been my obgyn for years and she is the best. So caring and gentle. She is very knowledgeable and I feel comfortable with her. The only thing about this clinic is that it takes forever for your name to get called even with an appointment. They finally called me 25 mins after my scheduled appointment time. I only go there once a year so I'll deal with it but it's always the same. Everything else is good though!
I wish I could give 100 STARS to the two Midwifes at Orange Coast, LISA SHERWOOD and MELISSA ALEXANDER.<br><br>I never dreamed my pregnancy and birthing experience could be as wonderful as it was. I started out with an OBGYN at Cedars Sinai in LA, and it was so incredibly impersonal that I knew I needed to find a care provider where I felt more connected and cared for.<br>I moved down to Laguna and researched OC midwives. I'm so happy I found Lisa's name, and I was equally happy that she was affiliated with Saddleback's Women's hospital. As curious as I was about a home birth, I ultimately decided that giving birth in a hospital would be ideal for me as it would reduce any unnecessary anxiety.<br>LISA and MELISSA were both AMAZING throughout my whole pregnancy so SMART, KIND, PATIENT and CARING. When it finally came time, Melissa was the lucky one that day, and my goodness she was amazing. The whole nursing staff at Saddleback (I say staff because I was there a while!) was wonderful as well. MELISSA made me feel like the most important person in the world, and was so ENCOURAGING. That's exactly what we need when we are giving birth to a tiny human. All went well, and my 15 month old is the light of my life. Thank you Melissa and Lisa!<br>PS They also do general checkups, so I'm continuing to see them for my general GYN yearly!
My appt with Dr. Cough was great. I made the appt for my annual pap with her after reading some really good reviews about her, and then months later my husband and I moved to North Carolina. I flew back to California to keep the appt with her since it was just easier and I didn't know of any doctors in North Carolina to go to yet. Once I was in the exam room I waited probably less than a minute before she came in! I was immediately blown away by how warm, friendly, and genuine she was. She was very thorough and took her time talking with me and going over my family medical history. I felt like she really cared about who I was as a person, which seems to be a rare quality these days with doctors. I will more than likely just fly back to California for my annual with her because she is that wonderful!! Thank you Dr. Cough!!
This place is amazing! If you are searching for a OBGYN, I recommend this place! Customer service and their patient portal is top notch. Great doctors and awesome nurses!
I'm updating my review to write about the service that OCWMG has given after the delivery of my baby. I loved my midwife and can't recommend her enough, but the office staff is terrible. You bring a beautiful baby into the world and do all this hard work to only be slapped in the face with bill after bill. They initially required payment up front at my first visit and gave me an estimate that they said was very accurate I paid that amount only for it to be lost in the final assessment. They're new charge was horrendous and shocking. They made up charges thinking I wasn't on top of my bills and wouldn't notice and that my insurance would just "cover" it. They are condescending, rude, dishonest and unhelpful. The billing staff is awful (Lin is a nightmare to work with and is so rude I have hung up crying every time). They are continuously screwing up my bill. It has taken me many calls to point out their mistakes, which they so rudely try to make me feel bad about and still nothing has been clarified or cleared up for me. I unfortunately will not be returning to their office as much as I loved my midwife, I will be going somewhere else for my next delivery. I don't need to be treated like an idiot or made to feel bad about something that was their mistake to begin with. There were a number of reviews for this place that all said that their service and charges are ridiculous...but I just assumed they were disgruntled patients. Now I see what people were talking about. Wow!! I can't recommend this practice by any means. If you don't have a choice but to go here get everything in writing and get a patient advocate or lawyer ready...
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