Paul Chung's Online Review Report Card

Wife went in for cancer removal. She was not given any care post surgery. She was rushed out with no strength to walk or conduct.

Kaiser network is the best network in healthcare. The OC facility is beautiful! I was treated with care and professionalism. All the people that were taking care of me were so nice! I came in for emergency the parking was easy, the wait times were short, and the staff made it easy the whole way.

The management of this hospital is both incompetent and inept.  I was scheduled to receive an important treatment this past Thursday but was denied entry to the hospital because my employer had provided free COVID19 tests the day before and I didn't have my results.  I tried to explain that the test was voluntary, that I didn't have symptoms, that I wasn't exposed to anyone with the virus, and that I wasn't told to take the test.  The management of this hospital can't figure out the difference between a voluntary test and a required/necessary test.  Illogical policies like Kaiser's will only discourage people from being tested for fear of being denied access to urgent and needed medical care (like I was).  Thank you Kaiser for denying me access to my medical care and putting my health at risk!

This one is by far my favorite Kaiser to go to. I had a terrible experience with the Lakeview Kaiser, and debated about changing my health care provider,  but I came here. I am glad I did, because by far, this is the best one I could have come to.

I had a medical emergency,  not knowing it at that time, and I was surprised by how quick they got me  to the back and took care of me.  

The hospital is very fancy, to me at least and I have been very impressed.  

It is also very big, so you can easily get lost.  There is also a peaceful garden outside to walk through.  I have found myself really enjoying a nice stroll.

By far, my favorite place to go.

Absolutely the worst!!!! ER front desk, CYNTHIA, super rude, my mom does not speak English, but my mom had her on speaker so I got to hear the way she spoke to my mom. Super degrading, humiliating and prejudiced alike..... "I don't speak English, I have other calls" and hangs up, she cut her off, didn't let her speak and yelled that to my mom. My mom began to cry. Prior to that, my mom asked, does anyone speak Spanish, I need help, her response was "NOPE, NOPE, ok gotta go" so then I called back, on my phone, she said to  us "This is the 3rd time you guys call" (yelling) First of all, we have the right to call as many times as we would like to check up on a family member. IF SHE doesn't like it maybe she shouldn't be in the medical field... it is disappointing that a big hospital like kaiser will hire someone with little, to no customer service experience and BASIC skills.....SHAME ON YOU CYNTHIA.....
We just lost our father 2 months ago and are in panic of another family member being in the ER, Cynthia couldn't understand that. I will be making a formal complaint on her....

I can not say enough wonderful things about this Kaiser branch. My intake was speedy, the doctors, nurses, and staff are the friendliest healthcare providers I have ever encountered. They are attentive and spend an adequate amount of time with their patients. If you need anything, they quickly return to you! I will definitely be coming back here whenever possible. Thank you Kaiser Anaheim!

I came into the ER this morning and i've never been to an ER before so I didn't know what to expect. I was super afraid. However, all of the staff members that took care of me were exceptional, friendly, and professional. The staff made the nerve wrecking visit a little better. I have a fear of needles and the nurse Marianne was extremely kind about it. Her friendliness made the whole visit so much more calming and easy. Thank you again to all of the doctors and nurses risking their lives to care for patients during this critical time.

Pharmacy is a joke here. Not a day goes by that I call in a medication a day in advance, double check it same day of pick up hours in advance, and I still end up waiting for it to be filled. Pharmacy clerks sit around yacking and goofing off, take their sweet time. They aren't even understaffed.  There needs to be a change in leadership here, this has gone on way too long.

I've been with Kaiser for route 25 years but I always feel like I'm going to mechanic I go in for a Lube job and they're trying to sell me ball joints What a fine is is that they don't really know what the left hand is doing with the right on it and and then there is no sense of urgency there a lot of nurses here that are pretty pretty good they're pretty nice and some some of the doctor's but once you get caught up in their system are you you can't get out I think part of the problem is Kaiser not necessarily but the doctors Kaiser basically that they're great for ordering prescriptions online

Kaiser needs to get employees who care about their patients. Every time I go into a different office all the MAs/LVNs seem like they don't want to be there. I'm a MA if you don't want your job I'll take it! I haven't seen my PCP in 4 years I can never make an appointment with her so I see a new doctor and new staff every visit and every experience I feel the staff hates their job and the doctors are annoyed with helping you. I went to see a gynecologist Mary OBrien Kazem NP and she did not wash her hands before the procedure. She was touching a whole bunch of stuff in the office and put gloves on afterwards. I went to get my toe looked at and before any form of surgery it has to be a sterile field. Again the MA didn't seem to want to be there and I'm guessing he didn't know or he didn't care that he was contaminating the surgical instruments. Dr. Craig James Pastor (DPM) seemed annoyed when I asked him a few questions about the procedure. He put on the tourniquet after my foot was gushing blood. You put it on before you start the procedure to prevent a lot of blood coming out. Kaiser you need to hire people who actually care about quality of service and patient care. Thank god I haven't gotten an infection from these careless Drs YET!!!