Paul Chung 's Online Review Report Card

Visited the ER last night with my 3yr old last night.  She had a scorching fever.  They had us wait outside in their tents with other adults who were possible covid patients.  We'r we're separated by a plastic curtain.  One of the nurses who triage us, Miranda, Melinda, something with an M, was very rude and cold. No compassion for patient care at all. Especially a child. She was making rude remarks under her breath as if we weren't present.  We were kept outside in the tents.  It was 9pm and it was cold.  They needed to collect a urine sample from my child and after not being able to produce one they suggested a catheter, which I declined, I rather her go when she was ready.  When I declined she rudely said "then I guess you'll never know why she has a fever!". I placed my daughters cup on one of their folding chairs and she scolded me and said "please don't put that there! I just wiped the chair" I thought it was uncalled for. They don't have anywhere to place our things except the floor. As far as the urine collection, she didnt offer any other options not even, let's have you wait inside until she's ready to go on her own.  Which would have been nice.  Instead she had us sit in the cold while she's about 10ft infront of us. No instructions, no plan, no update. So finally I asked an ER assistant, he kindly explained what we needed to do. Finally we were able to collect a sample, waited about another hr for the results.  I asked if it was ok for my husband to bring our daughter some food. By this time it was 11pm. She said no.  Didn't give an update on the Urine analysis.  Finally she brought a tablet, we spoke to the MD and we were sent on our way. The nurse took her final vitals, didn't even tell me what the temperature was.  Just handed me some discharge papers, didn't give instructions, no I hope you feel better, nothing. By this time it was midnight. And I still left not knowing what could have caused her fever. Next time I'll consider services ot side of Kaiser.  It's a shame how their members are poorly taken care of.  I've been a member since birth.

This is just towards their Emergency Room:Our family has had Kaiser for years. We live in West LA and they have a pediatric urgent care which is great. We were on vacation at Disneyland for a week and my son got a very painful ear infection. This was the closest Kaiser. We made our way in only to find out that not only do they not have a pediatric urgent care, but they don't have an urgent care at all here. So we took our son into the emergency room. It was more than a two hour way while there was barely a handful of people in the waiting room. The staff has no sympathy or sense of urgency. I could not imagine how they'd handle a real emergency situation. More than a two hour wait with a screaming child and we finally make our way inside. The doctor comes out to look at him for less than a minute and then offers us a flu shot. Get out of here! A flu shot? My son is in pain and needs antibiotics and pain reliever! The entire process dragged and they left a lot to be desired. This Kaiser, unfortunately, sucks. Don't know how else to say it. Keep driving to another location if you're able to. Even with traffic and a wait time, they will still take care of you faster elsewhere.

Despite the long process for just the checkin (I was having chest pain) I didn't mind. I wanted to leave but they obviously persuaded me to stay (or convinced rather). So I stayed and they gave me medication for acid reflux and what not. Right for about to leave, my doctor had spoken with me that despite the symptoms, it was most likely just muscle pain but still needed to follow up with my doctor. So there I was waiting for my paperworks to be done and I heard filipinos speaking in tagalog. And I told my boyfriend cool they speak tagalog (I'm filipino) and I could understand them. THEY WERE TALKING SHIT ABOUT ME RIGHT INFRONT OF MY ROOM. Unbelievable. They said that they would understand if I was older and stuff but I was 23/24 blah blah. It made me not want to seek medical attention for serious stuff like chest pain. I WENT TO MAKE SURE I'M OKAY. Heart problems does not choose age. For what it's worth, I was in room 21 or 23 in the ER and all the filipinos in there (ladies) talked shit right infront of my room. Very unprofessional. I hope those nurses get serious medical problems. I hate them.*I also had a miscarriage a week ago and my anxiety had been extreme. So my fucking bad I was trying to make sure I was okay*

ED. MD. PARANJPE, DOES NOT CARE ABOUT THE PATIENTS!! I check into the ED AROUND 5pm, with complaint if abdominal pain. Was brought into the room quickly and  a IV was placed and blood drawn. After about 45min the Dr. PARANJPE came in sat down and proceeded to ask me why I was there. I explained my situation, he was there for less than 2mins. He orders an ultrasound and blood work. Then I was left for FOUR hours without any word of what's going on. Once he returned he said everything was normal and follow up with your doctor. I told him but you didn't address my abdominal pain. He said that is what your doctor will do. So I told my nurse to please let me see another doctor. By clearly he doesn't care, my nurse said that Dr. PARANJPE would not come back in. And that I would have to check in again to see him or another doctor. I asked to speak to the charge nurse, she came aggressively speaking to me. Saying that there is nothing else we can do. That I will check in again, and I would most likely see the same doctor again. I told her that my pain has not be addressed and that I was still in same pain. She did not care!!! I would never treat a human that way! I can't believe that it is okay for these medical professionals that are there to help would treat me that way. I waited in the room quietly not complaining not asking for pain meds for FOUR hours. And when I asked what am I suppose to do they told me leave and see my primary doctor. The WORST EXPERIENCE IN HEALTH CARE I HAVE EVERY ENCOUNTERED.

Kaiser Permanente sent a bill to a collection agency without mailing it to me first. They initially claimed that they did mail it to me, but the mail was returned. Subsequent calls to Kaiser revealed that there was no record of the bill ever mailed. So far, they refused to explain what exactly happened.

Ive been to this hospital a few times. All the doctors I have seen are professional as well personable. They are very patient and also discreet about any problem you might have. Also, my dad has been needing some check ups more often and appointments have never been a problem to make. The place is neat and fairly organized. No complaints for far about his company or location.