Northwest Medical Center Bentonville's Online Review Report Card

People aren't nice. It literally was the worst experience ever so much drama and gossip. When you seek help about something they are rude and disrespectful. My second week I was bullied and harassed and asked for help about it and got suspended for no reason, when I say no reason that's the truth. So best of luck.

I would like to recognize ALI, a nurse at northwest medical. She is outstanding at what she does and goes above And beyond. She has a great sense of humor. Any future visits I will always request for her . She made our stay so much better !! Keep up your awesome work ALI!

Here for an outpatient procedure @ the medical building.  So far have been waiting for an hour in the waiting room.   It's nerve wracking enough without any one coming and talking to you to tell you something.  Then a rude nurse comes out and gets a Spanish speaking woman and said loud and rudely,  "you speak English? I need someone who speaks English."

Great place!Staff is so friendly and committed to their profession.  Thank you for always taking care of our community NW-Health!!!

I've had a couple of procedures here as well as wound care in the hyperbaric oxygen chamber at the Wound Center. The staff is caring and go out of their way to make sure you have the information you need.

Ok, yes, I work at this hospital, for about 15 years,  but to me, giving it a good review is even more significant---I have been behind the scenes a lot, and have a critical eye. But every encounter I've had with the Emergency Department has been impressive. A few months ago I broke my wrist and came in early on a Sunday morning. I got first rate treatment; they made me feel like the only patient. Then, last week my elderly mother had a fall and we took her in to get checked out. Another great job by the ED staff. Despite all the patients, the urgency and pressure of the ED, the staff is so friendly and professional. The Department Director has chosen her staff well! I'm proud to be a part of this hospital.

I recently had knee replacement surgery at Northwest Medical Center, Bentonville. As a medical professional (not associated with Northwest Medical Center) I am not always easy to please but the experience at Northwest Medical Center was excellent. From the receptionist, to the preop area, to the surgery personnel, nursing staff, and physical therapy - all were friendly, professional, caring, and helpful. Procedures were performed with skill. The surgery and recovery have gone beautifully and I am grateful for the care and help that I received at Northwest Medical Center.

This is the worse medical center I have ever been associated with.  My son have a semi-serious car accident and he was taken to this hospital.  The ambulance just took him there, so I had no say in it.  First, let me say that I beat the ambulance to the hospital by 10 minutes even though I left several minutes after them.  They charged by the mile so they probably had to circle the block a few times to build up the mileage.  They also made my son crawl into the ambulance.  No joke... Now, I am not sure the ambulance service was connected to he hospital, but it was not good either.  My son went to the ER, and he was only only there about 2 hours.  They seemed in a rush to run a bunch of test then get him out, even though there was hardly anyone at this hospital.  In Fact the only other patient I saw was the person my son hit.  I was surprised how fast they kind of pushed us out with no real help for my injured son.  He was banged up pretty, but no major injuries.  Once I go him home I realized he had major seat belt burns for his head-on crash. There were three bloody wounds on his body, because a layer of skin had been removed.  You would think that the Hospital have put something on this and maybe throw on some gauze and peroxide on it, but no that probably was not a big dollar item for them.  Nothing like a few untreated open wounds in hospital to give you a fun infection. Now the costs.  My insurance company sent me a bill stating that the bill for his care was over $27k!!  Besides a few tests and an IV they did hardly any treatment.  He was there less than 2 hours.  This is the most outrageous bill I have ever seen.  Anyway, since then I was waiting to finally get my portion of the bill from this horrible hospital, when I got a notice they were threatening a lean on my property if I did not pay the bill.  The bill I did not receive and this was less than six weeks from the event.  The letter was very strange, because it said it was coming from Professional Account Services out of Tennessee.  They also said they filed the claim with my County Clerk.  I tried several times to speak to a person on for this company, but I could never reach a human.  It just seemed shady.  That being said, they had all the info from the hospital, so if they are shady the the hospital released my info in some way.  If they are being used by the hospital then that is really bad conduct.  I then tried to reach the someone in Northwest Medical Center Bentonville, but I only reached a live person once and they just send me to another dead end.  Mind you, I was trying to reach anyone in this hospital mid-day on a non-holiday Friday.  I am just stunned how bad this experience was, and I still do not know how to resolve this billing issue without a bill.  DO NOT USE THIS HOSPITAL unless you want bad treatment or a ridiculous bill.  Go to Mercy hospital or anyone else.

Unable to get test results. It's been over 3 months since I had a CT scan. After multiple phone calls and medical release forms being submitted, I still haven't received these results. The place appears to be incompetent.

Best service we have ever got at a Medical Center. Clean and helpfull!!Bentonville!