Top Sentiments Expressed in
Top Sentiments Expressed in
Everyone was very friendly and the nurse practitioner in women's health was fantastic
I had a very polite conversation with the staff about how they couldn't explain why I had an appointment with no available doctor. Apparently, the one assigned to me was on vacation, and the one assigned to my appointment in lieu of the original doctor was apparently "gone for the day". It was a 3:30pm appointment. I called in at 10:30am to confirm the appointment and see what I should expect. All they could tell me was that I had an appointment. It was just a check up for a past issue, but still. I could've stayed at home and saved my gas, time, and energy. Get it together, Affinia. Communication between departments shouldn't be so loose.
They wouldn’t allow me to make an appointment for a TB test. Waited on hold for 22 minutes!
Frightening
This location is very unorganized. The Biddle location is much better.
Very very rude staff, tell you one thing on the phone and when u get there says something else, i asked for a superviser or boss got a women Dani works in adult meds she said she was in charge, i wanted a number to the head peson couldnt get it. Why dont these people stay home if they dont want to help pe6ple im looking for new docs, NO ONE SHOULD BE TREATED LIKE THIS!!!!!!!
Very professional staff.
Per google the number (314)xxx-7800 is incorrect. It’s a personal phone number. Please use number directly from their website.
The worse costumer service.While the family member was seeing the doctor, I was asked to leave the waiting are and wait in the car. Even though The CDC changed the guidelines and I was wearing a mask and I am fully vaccinated. When I asked why the excuse was covid. The stuff had a attitude and was disrespectful since the moment we walked in the room. I work with some of the doctors and they are the best and that was the reason I decided to use their services. Never again.
I had a horrible experience at the Lemp location. The appointment was 30 minutes behind schedule, staff was on personal calls and offered no help at all. Dr. Mechelle Elosiebo was awful. I went in to discuss my sleep problems and she was obsessed with my weight, told me how much weight i had gained since my last visit (i didnt ask) and despite telling her i wasn’t worried about my weight gain because I always gain weight when i cant sleep and i just needed help sleeping then id be back on track with my health and fitness, she made me tell her all the work outs I do and she clearly did not believe me and said “if you worked out this much you wouldnt be this weight”. She nearly denied my request for medication despite the recommendation from my therapist who has a phd in neuroscience and my own confidence in what i needed to be well.In my patient report she listed obesity as my reason for visiting (it wasnt) and suggested a diet i cant even follow because of my food allergies without discussing it with me. I cried during my appointment which she ignored and then she begrudgingly gave me the medication i requested. I will never go back to this location or this doctor and i really hope she learns how to listen to patients and treat them with respect and most importantly gets educated on updated medical information instead of using the outdated, disproven metric of the BMI to shame people about their weight. Truly the worst doctor experience I have ever had.
Doctors are always rude (some of them) n don’t make you feel welcome as if their just tryna hurry n get you out
Everyone I came in contact with was great.
Its a place where u get very little care
The worst clinic ever. They misuse the poverty of clients in giving appointments. You have to wait for long period to be seen by a doctor. I have medicaid and do not have any other alternative. I hope the health department give more alternatives for medicaid and poor people to use other clinics.I waited for a month to attend an appointment today, but the doctor without any reason canceled it and did not inform me. They even did not reschedule it when I was there. I made a complaint and they were so disrespectul and did not respond.
The doctors are nice But the staff is horrible super rude. Always with attitudes it’s bad 😒
Very unprofessional I would not recommend I schedule an appointment they called and reschedule the appointment on the new schedule appointment I arrived and then was told I had no appointment for my child this is sad and unprofessional
The doctors and nurses are good but some of the staff are extremely rude.
I would give this health care Zero. The employees are so rude and disrespectful. I would never come to this place.
I have the best doctor .
Dr Elosiebo is a wonderful physician. She is very thorough and detail oriented. I felt well cared for under her care. Thank you to all the staff at Affinia on Lemp. The nurses are kind and thoughtful. I know this kind of work can get to a person but you wouldnt know it with them. Everyone keeps a smiling face, even thru the masks I can tell.
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