Houston Methodist Hospital West's Online Review Report Card

I have had to use the ER several times for myself and family members at this hospital, plus my mom was there for a month being diagnosed and treated for cancer, CHF and other things.All of us, all of us were treated above and beyond anything we imagined, treated with respect, caring, patience, knowledge, spoken to like adults, kept up to date with everything going on, clear answers to all our questions, concern for how we were feeling and what was being done.Highly recommend!

They are murderers! They killed my father due to negligence and lack of urgency in the ER and ICU! My father would be alive if we had not taken him here! DO NOT USE THESE KILLERS FOR ANY REASON! They are heartless and careless with the care they provide and literally were cracking jokes as we watched my father die! They will pay for this and god willing we will save someone else's father from the same fate because nothing can ever bring mine back! They are killers!

I would give them 0 stars.  I noticed several other entries regarding the emergency room and I have had the same experience.  The nurses see ok but the ER doctor is an uncaring monster.  She doesn't listen, she pre-judges the minute you come in.  My back seized up and she said it was muscle strain, didn't even bother to do an x-ray.  Turns out I had a herniated disc.  I waited another 2 months to see my primary care who freaked out.  "why didn't they take an x-ray?" he asked.  I don't know because the doctor is lazy?  Do not go to this hospital.  Worst ever.

I had a very unpleasant experience at this hospital with the nurse practitioner (Katherine Martinez). All other staff was very polite and friendly. I cannot reiterate this enough. I went in late one night to the ER. Everyone else besides this particular nurse practitioner was nice and treated me with respect and dignity. I was in excruciating pain due to a bladder infection. I did not have a long wait, since there were no others waiting in the ER. Once she comes in to my room, she asks me a series of questions, instructs a nurse to start an IV, and then later before discharging me, writes a prescription. When leaving the hospital, I fill the prescriptions and take them accordingly. The next night, I still did not feel any better and went back to Methodist. The same practitioner (Katherine M) was on duty, and did not do anything differently from the previous night. I explained how much pain I was in, but she tells me that I am not in pain, as I was sitting up watching TV and not bent over, as I should be since I claimed to be in such excruciating pain. She offered to give me Morphine (even though my armband clearly instructed that I am not to be given narcotics!), and I politely told her I cannot be given narcotics, which I am deathly allergic to. My young nurse (Nicole who was very polite, helpful and rational) called her on the cell phone while in my room, and I could hear the nurse practitioner (Katherine M) screaming thru the phone, saying "What...does...she...want?!, WHAT DOES SHE WANT??" She was referring to me, the patient. This woman (Katherine M) does not need to be employed as a nurse (or as any other professional) at any hospital. She is not professional at all, lacks patience, non-understanding and not very respectful, saying "this is NOT Burger King, so you CANNOT have it your way". Being a patient at a hospital, it was not necessary to mention Burger King in reference to my health/ treatment. I had no intentions of "having it [my] way", but would have liked to be treated with respect and dignity as the other staff (including my RN Nicole) treated me with. Bottom line is I will NOT go to this hospital for care anymore, because of this particular nurse practitioner who works late night shift. This bish (Katherine Martinez) reminds me of that psycho nurse Annie in the movie "Misery". She even admitted that she was frustrated and another nurse informed me that she may be going thru some stuff at home. I'm sorry but that's not my problem nor the problem of any other patients. She seriously needs a reality check and the BoN needs to strongly consider revoking her license. She has absolutely no bedside manner. Katherine Martinez needs to leave her personal problems at home!

Took my dad to the ER three times over the last 10 days. The wait times were 15 minutes, 1 minute and 4 minutes respectively. Registration was fast. The only negative about registration is that the information keyed in at the front desk is pretty much ignored by the nursing staff. They ask for everything again. History. Meds. Pain level. Current symptoms. One nurse said the computer systems were not tied together.The nursing staff was for the most part very professional. There were two exceptions. But there always are. We were admitted on one occasion through the ER and that was quick and painless. No additional paperwork. There was a lack of communication with the surgeon, who was supposed to meet with us and explain the options. That didn't happen until moments before the surgery the next morning. This is my dad's go to hospital and for good reason.

My mother in law went in for dizziness, check out "All is Fine" "Heart is Fine" after 4 hours of tests. But they wanted to keep overnight just to be $ure. the next morning the nurses assistant we will call her Elizabeth (NOT A NURSE) injected 10mg of Hydralazine (muscle relaxer) because her blood pressure was high. within minutes she was in a coma, never came back, never got to say good bye, she passed the next day in ICU. While in ICU they gave her another dose of the same just to be sure. Minutes before Elizabeth showed up we were watching who wants to be a millionaire and she was kicking my ass. She mowed her grass and cut down a tree in her yard with an ax the day before this happened. If you value your life or the life of your loved ones, Do Not Go To Methodist, they will take it away from you quickly and with no remorse.

I can't say enough good things about the care I received at this hospital.  I had been sick and getting progressively worse for several days.  I tried on 2 different occasions to go to Hermann Memorial near my home, both times the wait was going to be hours.  My Dr. finally recommended this hospital and against my better judgement I drove myself.  The emergency dept got me right in.  The ER doctor could have been a bit more pleasant but the nurses were great.  It was determined that I had pancreatitis.  They admitted me and even gave me a "suite" usually reserved for VIP's.  The care I received in the 24 hours I spent there couldn't have been any better, despite unpleasant blood draws and the only thing they could give me to sleep was morphine (that's not exactly great sleep LOL).  Not sure I would have gone this route had I know they were not in my insurance network because I wound up paying a huge bill but the care I received could not have been better.

No stars. Very low staff. My 86 year old mother went in for a femur fracture and came out with a stage 3 sacral decubitus ulcer. No communication to the family about this. Discovered this the night of her return home. REALLY!!  Diapers were not changed, no repositioning, and now dealing with this ulcer. I hope the upper management are all pain free and feeling good about their jobs, because you have made my mother now go through some difficult times and healing. This could have been totally avoided. Her Daughter, RN

I have a history if cervical cysts and went here because of intense pain in my pelvic area. The intake person explained to me that they didn't have any beds available but that he would start an IV on me while I waited in the waiting area and that they would get me into a room ASAP. I took a seat with an IV in my arm after doing routine blood draws and a urine test and didn't get called back for 3 hours. Meanwhile I am having pains so bad I want to scream and people who got to the ER after me are being called back before me. It made no sense but I thought their emergency must be greater than mine and I sat patiently. When they did take me back, the nurses were not friendly at all. They asked me very few questions and had no interest in my medical history. It was like they just wanted to get the bare minimum done and get me out of there. They couldn't find the things they needed to do my exam(how do you lose stuff for a medical exam??) and then one of the nurses wasn't sure if she'd already cleaned one of the object they needed. They did another sterilization just to be safe. The best nurse I had was one who accidentally came into my room but wasn't even assigned to my room-she was confused and thought that I had asked for pain meds when I hadn't. But when she offered I happily let her give them to me in my IV because up until that point nobody had asked what level my pain was at or anything. They did the bare minimum and treated me like I was stupid because they couldn't find a problem. I have been to the hospital a number of times for the same type of issues and they always do an ultra sound. They merely did a physical exam, said they couldn't find a problem and sent me home. I'm making a follow up appt with my normal doctor and if he finds something they missed I'm going to be pretty pissed off. My main problem was the bedside manner and the wait time.

I LOVED this hospital and would recommend it to everyone I know! The location is great and the hospital is very clean. They have up-to-date equipment which I believe makes a difference. Also, everyone there was so friendly and competent. I had a baby there and I couldn't have asked for a better experience- especially for my 1st baby! The nurses informed me of everything that was going on and they let me keep my son in the room with me the entire stay which was very important to me. The nurses in the L&D were terrific and made me feel at home. During my pregnancy I was admitted to Methodist West twice for dehydration and both stays were great! The ER nurses and the 6th floor nurses were caring and prompt. I've also had friends that have had to go to Methodist West for various reasons and have been in the Cardiac Catheterization Lab and the 6th floor and they have had only good things to say about their experiences.