MIdnight Sun Home Care Inc's Online Review Report Card

I used Midnight Sun Home Care for over a year for my mom and dad. I found the care givers attentive and caring. My experience with the office staff and owner quite was different. While the staff is courteous to talk with, they were difficult to reach, were not organized or not timely in scheduling, late in confirmations, late in follow ups and accounting. I often would have to call, email and eventually drive into their office to resolve an issue or ask a question. I only spoke with the owner a few times, but when I did it was never a positive experience. If you are in need of finding care, I would encourage you to interview several firms and to do your diligence. You may ask, “if this was your experience why did you stay a year?”. We had a wonderful caregiver that did such an amazing job that their continued care of my parents made dealing with company necessary so as to be able to retain them.

Love MSHC! It's been thru ups & downs (covid) but has remained a reliable strong resource for the elderly of our community. The staff are real geniune people. Employees are valued & invested in.

Well I'm not here to badmouth the company, Truth of the matter is I'm a PCA and I went to school to further my education in the field -came back as a CNA..Needless to say when I returned from school and I thought I'd continue where I left off and keep it going with these people --instead I was really taken off the schedule without any prior notice..Keep in mind I understand that they're an "at will employer "and I definitely understand what that means to work for an At will employer. It burned me up when I called the office and explain to them that I was in school this whole time ,JUST graduated ,and came back to them being this way ??even though they tryed to express their care and say I could come back when they have availability -I did not do so Just off of the simple fact that if they really wanted me they didn't have to terminate me‍‍anyway the company im with now deals a whole lot more fairly where I am currently.

My caregiver who I have come twice daily is VERY knowledgeable as to what I need and can do to make my life more worth living. She gives me suggestions as to what and how to do things that I could nor would I do if it was not for her. She is a gift from above. Thank you!

I was bedridden due to an illness and Midnight Sun provided me with caregivers who were friendly, honest, and provided whatever care I needed--they even brushed my dog! I couldn't have been more pleased.

Terrible at returning calls. I cannot speak to the quality of care, only the office management. I broke my leg on 4/27 and contacted Becky in the office a few days later. I am 70 years old and live alone since my wife passed in '16 and kids live outside. So I am hobbling alone at home on crutches taking care of myself and 2 labs. Surgeon advised surgery to place screw and plate because both tibia and fibula were displaced to different degrees. Becky from Midnight Sun sent service agreement, which I could not copy due to faulty printer, but I emailed Becky back in which I confirmed I agreed. I also notified surgeon that Midnight Sun would transport me to and from surgery and care for me afterwards. I called repeatedly as surgery day approached (and so did doc's office) to no avail. Neither of us could get a call back. Meanwhile Home Care Assistance of Anchorage, whom I called early on to tell them I decided on Midnight Sun CALLED ME TO MAKE SURE I WAS OK AND SET UP FOR SURGERY. Moral of story: I should have enlisted Home Care Assistance of Anchorage to do the job right from the beginning.

Terrible at returning calls. I cannot speak to the quality of care, only the office management. I broke my leg on 4/27 and contacted Becky in the office a few days later. I am 70 years old and live alone since my wife passed in '16 and kids live outside. So I am hobbling alone at home on crutches taking care of myself and 2 labs. Surgeon advised surgery to place screw and plate because both tibia and fibula were displaced to different degrees. Becky from Midnight Sun sent service agreement, which I could not copy due to faulty printer, but I emailed Becky back in which I confirmed I agreed. I also notified surgeon that Midnight Sun would transport me to and from surgery and care for me afterwards. I called repeatedly as surgery day approached (and so did doc's office) to no avail. Neither of us could get a call back. Meanwhile Home Care Assistance of Anchorage, whom I called early on to tell them I decided on Midnight Sun CALLED ME TO MAKE SURE I WAS OK AND SET UP FOR SURGERY. Moral of story: I should have enlisted Home Care Assistance of Anchorage to do the job right from the beginning.

They take expert care of people of all ages. Their staff is knowledgeable and kind, caring and attentive to their clients.

I have recommended patients of mine to get in touch with MSHC for various reasons. Those who have have been so incredibly impressed. Kevin is amazing as is his staff. It is a fantastic service that he provides to this community!

I have had the same young home health care professional working with me from Sun for nearly one year now. I cherish her weekly visits greatly. Always always on time, she arrives, starts her usual routine, and utilizes every minute with any tasks I might need help with. She is always kind, cheerful, professional, and helpful on all fronts. I could not manage without her! Five Stars!!!