[Revised April 2024]


Welcome to the web sites (collectively, the “Site”) of scoredoc.com (a DBA of OpenVio, LLC).

In order to address the General Data Protection Regulation(GDPR), we've updated our privacy policy to reinforce our commitment to the privacy and security of user data.

At ScoreDoc (ScoreDoc and our affiliates), we believe in putting customer experience and satisfaction above everything else. Keeping these things in mind, we’ve made a few updates to our Privacy Policy to make it easier for you to understand what information we collect, why we collect it, and how we use it. We’ve also taken necessary steps to improve our Privacy Checkup and other controls we provide to safeguard your data and protect your privacy.

While your current settings, interface or how your information is processed will remain unchanged, we have gone a step further by improving the way we describe our practices and more clarity in explaining the options you have for updating, managing, exporting, and deleting your data.

The main purpose for these updates include:

  • Better transparency on how data is collected and processed.
  • Increased clarity on the type of information collected.
  • Increased rights, controls and choices for EU citizens over how personal data is used – and guidelines on accessing these controls.

We encourage you to take a look, so you're fully aware of the changes. These updates give you more control over your personal information, support new data protection laws in the European Union, i.e., the General Data Protection Regulation (GDPR), and allow you to make more informed privacy choices when you interact with us.

Here’s a detailed summary of these important updates.

What information do we collect?

In order to become a ScoreDoc user, you could get the information anonymously, provide your email if the report is not available instantaneously, or must first register on our website if you want to access your past searches on the ScoreDoc website. We collect information from you during this signup process. While registering on our website, as appropriate, you may be asked to enter your: name, e-mail address, phone number, contact information and credit card information (for verification purposes).

Profile Information:

After registration, you may provide additional information to your profile. Providing additional information beyond what is required at registration is entirely optional, but enables you to better understand our interface and make orders easily.

We keep the data that you provide until you delete it from your account. You can request us anytime to close/delete it for you. We offer users the ability to edit/modify/delete all the data that is there in our system. You can ask us to stop using any or all personal data. Additionally, you may request a copy of all your personal data that you have provided us to build your profile.

We only process data that is lawfully provided consent by you. You may at any time request to withdraw your consent and we will delete all data associated with your account. If you have any questions, you many contact us at info@scoredoc.com

How do you use my personal information?

Your personal information is entered into our system (by you) when you register. This information is only used as contact information regarding your request of review reports. No one can see or have access to your personal information, such as your name, address, phone number, and credit card number. Your personal information is never shared with a third party, and it is against our privacy policy to do so.

What do we use your information for?

If you found the doctors’ report instantaneously or had to submit your email in order to get it for healthcare providers whose data was not available, or you asked to refresh the report, we delete your information once we have sent the report to you.

If you are a registered user whose search information is stored with us, any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (it helps us to better understand and respond to your individual needs).
  • To improve customer service. (your information helps us to more effectively respond to your requests and support needs)
  • To process transactions with associated account.
  • Your information is private with us, and will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent.
  • To send important emails.
  • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We are HIPAA compliant and we implement a variety of security measures to safeguard your personal information as well as your patients’ information, when you register on our site. Our server is SSL-encrypted. SSL means “Secure Socket Layer.” Should you find the need to ensure that privacy above and beyond this policy, please contact info@scoredoc.com or call the number at the bottom of this page. We offer the use of a secure server. All supplied sensitive/credit information is also transmitted via SSL technology and then encrypted into our Payment gateway database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be stored upon your consent for further transactions.

Can I view and edit my personal information?

Yes. You can log into your account, view any files, and edit your personal information at any time. The account belongs to YOU, and you have every right to edit your personal information. You may also change your email address or password at any time.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to keep track of the advertisements.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information and reports of healthcare providers sent to you may be provided to other parties for marketing, advertising, or other uses.We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information and reports of healthcare providers sent to you may be provided to other parties for marketing, advertising, or other uses.

Security and Privacy

We take every reasonable step for safeguarding the Personal Data provided through the website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, considering that no Internet, email or other electronic transmission can be fully secure or error free at all times, you need to take precautionary steps while deciding what information you send to us in this way.

We encrypt every sensitive information like credit card details while collecting it, so that it gets transmitted to us in a secure way. You can verify this from your end by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the web page. Only those employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. We keep the computers/servers which are used for storing personally identifiable information stored in a secure environment.

California Consumer Protection Act (CCPA) Compliance

Californian users of ScoreDoc have additional rights afforded to them under the California Consumer Privacy Act (CCPA). More details can be found in our California Consumer Protection Act (CCPA) Page.

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. More details can be found in our California Privacy Rights Policy Page.

We do not take responsibility of the practices carried out by the websites that are linked to the service (or from the service) or the information included herein. You may be asked to submit personal information to any of these sites. You may also be asked to provide certain personal information to customers in connection with their use of our products and services. Because we do not control the information policies or practices of these third party sites, you should review their privacy policies to learn about how they collect and use personal information.

Refer a Friend

If you choose to use our referral service to tell a friend about our Sites or our products and services, we will ask you for your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit our website. We retain this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Such referrals may not be permissible in all situations or in all jurisdictions. You acknowledge and agree that you are solely responsible for compliance with any applicable laws in this regard. Your friend may contact us at info@scoredoc.com to request that we remove this information from our database.

Children's Online Privacy Protection Act Compliance

ScoreDoc is not directed to children under the age of 13 and we do not knowingly collect personally identifiable information from children under the age of 13. If we learn that we have collected personally identifiable information of a child under the age 13, we will take reasonable steps to delete such information from our system as soon as is practicable. Please contact us at info@ScoreDoc.com if you believe we have any information from or about a child under the age of 13.

At ScoreDoc, we encourage parents and legal guardians to monitor their children's Internet activity and usage and to help enforce our Privacy Policy by instructing their children never to share their personal data on this site without their permission.

Privacy Statement for Care Receivers

If your child, ward or you are a patient of a medical service provider which has signed up for our 'medical practice reputation management program', we may be saving your personal information in our systems, as provided to us by your medical service provider. This information is just adequate to identify you and enable us to direct your medical service provider to contact you in case you have expressed your opinion online regarding the medical service provider or in case the medical service provider wants to contact you for an online survey etc.; to improve the quality of service they provide to you.

We do not save any sensitive personal information in our systems, including information regarding your health or the treatment provided to you by your medical service provider. We never share the patients’ information with a third party except when we may need to do so in compliance of a competent court’s legal order or for lawful statutory reasons. We will also, never use the information for any other purpose, commercial or otherwise, except for the limited purpose of your health service provider being enabled to have improved communication with you and improve their service delivery to you.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

ScoreDoc may update this Privacy Policy from time to time – we encourage you to periodically review this page for the latest information on our privacy practices. We reserve the right to modify this policy. If we decide to change our privacy policy, we will post those changes on this page.

Legal Disclaimer:

It is possible that we may need to disclose personal information when required by law. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on our company or to exercise our legal rights or defend against legal claims.

Contacting Us

If you have any questions or suggestions regarding this Policy, please contact us at info@scoredoc.com Our working hours: 8:00 a.m. to 4:30 p.m. CST, Monday through Friday.

Franklin, TN 37067

Reputation Scorecard On-the-Go

With an easy-to-use interface and functionality, you can get a doctor’s or practice’s online review scorecard straight from your mobile device. Download the ScoreDoc app now!

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