Summit Spine & Joint Centers's Online Review Report Card

You sit in the waiting room for 2-3 hours only to be seen for less than 5 minutes. So I found the lithia springs office, quicker to get in and out but they accuse you of all kinds of bullshit and treat you rudely. If I could give zero stars I would.

I scheduled an appointment with them. they told me at the time of scheduling that they couldn't prescribe pain meds because of the medication I'm already on. i told them I didn't want pain meds I needed an MRI to find out how bad the damage to my spine was and figure out where to go from there. After the intake nurse spoke with me another nurse came in and asked me if I was there for injections or pain meds because they couldn't see me for pain because of my current meds. I told her neither that I just want an MRI and then go from there. Dr. Hamilton came in asked me about what was going on with my back. As I was going over my injuries and symptoms he asked again about injections to which I told him that I don't want to do injections as I've had them before in another location of my back and it offered no pain relief,only to leave huge knots in my back that took weeks to recover from ,I let him know I didn't appreciate his nurse asking me about pain meds when I've already made it crystal clear to the nurse that that's not why I'm here.when making the appointment. I just want the MRI, find out what the damage is, then figure out what the options are and if im eligible for stem cells to which he replied that he wasn't going to order tests for the sake of ordering tests. Then said he couldn't help me. to which I replied I can give you the doctor's names and you can verify I've had 2 mri's and epidurals on my lower back and its not ordering them for the sake of ordering them but to figure out what other damge has occurred since my last mri over 14 years ago . It seems like this isn't a legitimate spine doctor just a place to get injections and get people hooked on pain meds.

Dr Gerald Chai DO is the best! I've only seen him twice so far but he treats me as a person! Not a patient and def not a number! Now SUMMIT as a whole? They have and keep the same doctors! I've been places that change drs every 2 years and like to rack my bill up. Not Summit. Same doc from 2 yr ago is same doc I saw today. He takes care of me so I feel he (and they) do the same for all. Like seeing a neighbor friend that genuinely cares about what I'm going thru.

Dr : Venu Madhipatla was very professional and courteous. He is very thorough and listens to his patients! I highly recommend him.

I saw Dr.C and his PA for the first time because I moved to the area. I really liked both. It went down hill from there. The meds he prescribed didn't work as well as my previous prescription. I called twice to send a message but wasn't allowed. Was told I could discuss that the next time I came in. I went in for an epidural. After waiting 2 hours I was told no that wasn't done; I'd have to wait for my next appointment. I was also told Dr.C wasn't there with no warning. Then comes in the guy to set up the IV. Never in my life have I experienced the incompetence. He stuck me 5 times and still didn't get blood. It was like he was digging for gold. I'd had an ablation about 6 months prior with another provider and there were no issues at all. This person blamed me and was rude. He decided I'd get the epidural with no sedation. After sitting there another hour I had had enough. I requested a refund and a letter of dismissal. The PA scheduled me an appointment for the next day. I was so upset I cancelled . Probably not a good idea. I faxed them a request to get the letter quicker because my meds ran out. No response. I called to ask if I could pick it up. No. They mailed it. Knowing the mail disruptions in GA; I'll be without pain medication for weeks. I've never been treated so badly in my 29 years of pain management. Absolutely do not recommend this place. It's a shame because I really liked Dr.C. and his PA.

my insurance changed. I have called and my new pain clinic has called since February 4th to get a discharge letter so I can get the care I need. we are still waiting for it. How do they think this is fair holding up my health care & pain? This is not okay. it's a fax! I have called at least 3 times and my pain Dr office has called at least 3 times. SMH. Not fair to leave someone in pain over a discharge letter. not this long.

Amazing doctors and staffs! Highly recommend!

Took my father in law to the conyers office to get 2 injections. He went in and brought me paper to sign that I was his driver. They called me when he was ready to go and I pulled to the orange cones. When we got home I was taking off the arm band and it had a completely different persons name and date of birth in it. I tried to call office twice and had to talk to 3 different people and left two messages with two different people and never received a phone call back today! Then I looked at his injections on his back and they only gave him 1 when he was supposed to get 2!! The first person I talked to did confirm the patient that was on his wristband was in the office and their appointments were right there together. So I have no idea if he got what he done what he was supposed to. So frustrated!!

This office, Dr. Marrero, and his nurse practitioner are horrible. They will tell you one thing and do another, causing you to be in more pain. I cannot have an epidural because things have changed since my first visit and so they are refusing to continue my very modest dose of pain medication. I would love to have the epidural, but I need surgery and my surgeon instructed me not to get the epidural before my upcoming procedure and surgery with him, as it will affect the outcome. They act as if you’re a drug seeker after they don’t give you the amount of medication that was agreed on by you and the doctor. They are so rude, cold, and heartless and do not want to help manage your pain. Not only that, but they are terrible at scheduling. I called twice to get my epidural changed to a regular appointment, since I couldn’t have it done, and they told me it was done both times, only for me to show up and them not have it changed. They also told me twice that I could go pick up a corrected prescription at the doctor’s office and it would be ready, just to tell me they had no intention on printing it correctly and issuing it for what it should be. They told me that my medication is for severe pain, as if I’m not in severe pain every single day for the last month since my spinal issues started. I am never going back and urge anyone thinking of coming to this practice not to.

I work in the medical field and I would not recommend this place. The wait was long for a consult and if you call be prepared to be on hold forever. However, if you owe money they become friendly and available.