Coastal Medical Group | East Medical Clinic's Online Review Report Card

The quality of both East & West (primarily West) has dramatically decreased over the last several years, especially so with the pandemic. I had been seeing & getting a referral for a particular doctor for over 4 years. The new hire forgot to enter my referral (I must renew it every 6 months) into my insurance resulting in a fat no-referral bill, despite having confirmation from them on file that they filled it out, and just didn't finish the job.It would have been a simple fix but the associates refused to speak with Bluecross Representatives on several occasions, were constantly unavailable, *never* called back, never followed through, and only twice sent an email.Very rude and unprofessional attitude. I fought it earnestly for 6 months before they sent it to a collections agency! And all they had to do was submit an appeal with my insurance letting them know they made the mistake of not entering it into the right system.4 years I've seen my doctor without issue but they lost two really great receptionists over COVID. Will be finding a new doctor solely for this reason and their rude behavior.

A doctor leaves and their solution to that doctors patients is find a doctor at a different practice. Ridiculous!

I had an appointment with Dr. Chaing and found she was very thorough with my medical concerns and took extra time to explain my condition and concerns.

The Best experience Ive had at a Dr. office.Kind and caring staff and very professional.

I was referred to this doctor. I will be finding another doctor as my experience was frustrating and unprofessional. I am listing my concerns with this doctor to help prevent another person going through this. The following are facts that happened and not opinions. The first visit they had incorrect information in my file. The nurse was listing medicines and tests I never took. I told her and she said she would take them off. This concerned me that they had the wrong file but was dismissed. The doctor came in and was very hard to understand as she had a strong accent. I did are best to understand her. She was very firm with me and didn't have good bedside manner in listening to my concerns and questions. She ordered blood work and I informed her all of the medicine I had taken or been on and asked her would that affect my results and was told no by her and asked the nurses and told no. Went through all the extensive bloodwork and was suppose to have results two days later it took me calling numerous times to get the results a week later for the doctor to tell me it was inclusive cause I had certain medicine in my system that i had already addressed to her. A month later and I am no closer to getting help than when I started in fact the last comment she made to me was that brain MRI was clear. I never had a brain MRI just bloodwork. Her files are messed up and she does not take the time or energy to review the files so how can you properly treat someone. I am finding a new doctor and will have to go through my files and straighten out the mess she has made of it. Please be wary of using this doctor.