MIchael Remillard's Online Review Report Card

One thing I have heard about this office is that the doctor is great but you have to deal with the office staff. Well, today I was told my appointment was at 9:15 and so I showed up at 9:00 to fill out any necessary paperwork. Around 9:50, I noticed people kept going back who came in after I did, so I asked about it and was told that my appointment was ACTUALLY at 9:45, but they told me to get there at 9:15 (in theory so that I had time to fill out the paperwork). (They told me on the phone the appointment WAS at 9:15.) Anyway, as it was nearing 10:00, I was told there were still two people ahead of me and it would be at least another 30 minutes before I could go back to be seen. Unfortunately, I had to leave because I had not planned on spending my entire morning trying to see the doctor. I know that doctors get behind, but whoever makes appointments should tell the patient the exact time of his/her appointment instead of factoring in 30 minutes of paperwork time that takes 5 minutes. A 9:15 appointment should mean 9:15.

I had a great experience at Dr. Remillard's. I know I’m misspelling their names but Ragena at the front desk and Tamika who does labs are very, very nice. The other staff isn’t as outgoing but they were fine as well. I also liked Dr. Remillard and he acts like just a regular person talking to you instead of a doctor, and he checked me over completely but *asked* me first. I did wait in the waiting room for an hour and the floors are pretty dirty, but once I got back it was fast and they have nice technology in the labs room. You do have to wait a week for lab results and you have to walk into the office to get them but as I work across the street this isn’t a big deal for me. I am SAVAGE with reviews especially with doctors so you can know I mean it, and I plan to go back whenever needed.

Great Doctor and very thorough along with great staff. Love that they open at 7am now

I've been a patient of Dr Remillard for about 17years. I have been thoroughly satisfied with him and his staff. He is very patient and caring. I appreciate his staff and all that they do.

Dr. Remillard is a very good doctor. He listens well and takes the time required to understand my problem. Waiting time is never unreasonable. I am more than satisfied with the quality of healthcare I receive every time I go.

Despite what others have stated about the rude staff, I had a different experience. All of the staff including the Dr all were very polite and knowledgeable. The entire visit went very quickly and we were in and out in about an hour. The wait time was no longer than 25 min.

I love Dr Remillard he always listens to me and is honest about what he does and does not know...an honesty I most greatly appreciate. He goes above and beyond for his patient. I love his nurse Joan she is simply wonderful and truly make you feel like you are family when you are there. Regina the office manager is just the sweetest with her warm smile. I truly love not only Dr Remillard and his down to earth style but his whole office they are wonderful.

Office staff uses blackmail /HIPPA VIOLATIONS IN WITHOLDING PATIENT RECORDS FOR PAYMENT OF PAST SERVICESFront desk workers are a joke. They have actually verbalized that they refuse to provide medical records to me (I was a patient there for over 10 years) due to owing a balance. The balance they say is owed is not relevant according to HIPPA. I told them this but they are standing g their ground. It’s no skin off my back to file a complaint with the CEO of baptist health system (notify him about the uneducated front desk workers there) but in addition to that I’m filing a complaint with HIPPA for the patients rights violation along with a complaint with Medicare. Dr. Remillard and his nurse are wonderful but I think they have a very hard time keeping quality employees at the front desk. They messed with the wrong patient. I’ve known other doctors to try to deny patients their medical records and they change their tone once they realize that they have one who knows how to read online lol. We are no longer in a age where rights can be violated. I hate it for dr remillard though. He’s a genuine person and a good doctor. I think he’s just focused on patient care as he should be. I doubt he’s even aware of the front desk shenanigans with the HIPPA violations etc. I’m a little shocked at the level of blackmail that the little office workers think they can go to in keeping patients medical records hostage for payment ?!? Anyway just beware of the office staff. If you can get past them the doctor is good. Although they can be very rude at times.

Mrs Bunny is the rudest people I have ever seen. The staff is so unprofessional and I wouldn’t let my goldfish be treated by them.

Their office staff is CLUELESS! They had me set my 26 year old son up with Dr. Remillard as his primary care physician with Medicaid in January. They told me I had to wait a month to get an appointment after that. Now they tell me on February 13th that they only see pediatric patients as of February 1st. My son is very ILL and their stupidity has set him back 2 months now in receiving care.