Norberto Benitez Md's Online Review Report Card

They need to work on their scheduling. What's the point of having a set appt time if you end up waiting over 40 minutes past that time to be called back. Not to mention we came 20 min early in case any additional paperwork was required.

I have taken my infant twice now to this practice and have been more than disappointed. First visit it took the nurse several tries to get her heart rate, after at least 5 minutes of trying and trying again my daughter had lost patience and was screaming. We then were left in the room to wait for the Doctor for over 30 minutes and my husband had to step out and holler down the hall just to get the Doctor to come in. Our second visit seemed to go smoother than the last, the nurse much more experience and the wait time was shorter. However, we were prescribed a medication and I was told it would be ready in a hour. My husband went that evening to pick it up and it was still not ready. Both the pharmacy and I have called them 6 times, it has been 3 days now and I still have not gotten the medication because they’ve failed to send it over. I have canceled my follow up appointment and we will not be going back in the future.

Since my daughter was 1.5 years old i am visiting this 24/7 excellent doctor to the point but it sucks when u have to keep on waiting, they should really work on their delay part it’s always delayed everytime u come u have to wait for 1 hour is not something anyone will like it , they should have more doc to provide the time to time service..it really annoying thing

very clean, polite, knowledgeable doctors and staff, recommend

My children have been coming here since 2012 and I have never had a bad experience with anyone until recently. I have had all positive experiences with Dr. Benitez, Dr. Pitocchi, and our personal favorite, Dr. Dalvi. Dr. Dalvi is really great at explaining things, she’s caring, and my children feel comfortable with her. We also love Amber! My kids say she’s their favorite! I have also had great experiences with Swetha. She’s always been kind and caring. I did have one experience where she overlooked some symptoms my daughter had. She said she thought she could have diabetes. Which I’m not sure how severe stomach pains and uncontrollable vomiting have a correlation to diabetes. After a trip to the ER right after our visit with her, we were referred to a GI doctor. After some abnormal labs, she was scheduled for a stomach biopsy and scope. She was diagnosed with H.Pilori. I understand things can get looked over and not take certain symptoms seriously. But this one was a hard miss. Overall, I have been happy with Swetha and will continue to see her. Our worst experience has been with Dr. Martinez. My kids do not like her and myself as well. She’s not warm and inviting. She’s actually pretty cold in personality. She really lacks empathy and compassion. Going forward, I will never book with her again. I will defer to Urgent Care. In all, we LOVE this place! All of the staff, from scheduling, front desk, the nurses, all of them are great!

We called last minute, explained the symptoms and were in the same day with a diagnoses! The nurse did a WONDERFUL job explaining the process to my son. He ended up having to do the flu test...same nurse did amazing calming him down (he panicked, knowing it needed to go up his nose). We had a quick and wonderful experience. We have been with 24/7 since birth...they have always been wonderful!

The best ever !

They are good

The 24/7 availability is such a huge advantage of choosing this practice. Aside from that—everyone (especially our doctor) is wonderful.

I absolutely love coming here. The providers are caring and understanding, the staff always goes above and beyond and the convenience of the multiple locations and hours really can't be beat!! I want to give a shout out but there are just so many people I would want to call out. I've been to all the locations and in each they have front desk staff that is inviting and friendly. They always make us feel welcome. The medical assistants are all so sweet and calming, they make us feel comfortable and at ease. When it comes to the providers they go above and beyond with their knowledge and experience. Really I just can't rave enough about this business. Thank you so much we will be telling everyone we know about this clinic!!!!!