Robert Snyder's Online Review Report Card

Dr. Snyder has been my family doctor for a long time. He’s very good at diagnosing and he us compassionate and kind.

Dr. ROBERT SNYDER IS AN OUTSTANDING DOCTOR. HE WILL BE MY DOCTOR UNTIL I DIE. HE HAS HELPED ME SO MUCH THROUGHOUT THE YEARS AND EVEN THOUGH I MOVED AN HOUR AND A HALF AWAY FROM ALABASTER I STILL CONTINE TO TRAVEL TO CAHABA FAMILY MEDICINE TO SEE HIM. HE IS VERY PROFESSIONAL AND CARING. I THANK GOD THAT HE IS MY DOCTOR.

Super staff and Dr Synder is beyond words.

Absolutely everyone at Cahaba Family Medicine is amazing. I couldn't ask for a better team. Everything is explained clearly to me without making me feel like I'm an idiot. No one automatically assumes my weight is the problem or disregards my pain because I'm female (both things I've experienced in the past). Because of the wonderful people here, I've found answers to a 10 year long health conundrum and am FINALLY feeling better. All because these people REALLY LISTEN and ACTUALLY CARE.

Great doctors, horrible staff. Most reviews I've seen are favorable to Dr. Snyder and his P.A. who attended to me. The office staff seem to get negative remarks. Since he does the hiring, I'll leave the review here. I never got to meet Dr. Snyder. My wife referred me to him as he had been her doctor for almost 2 years. My first time going there 4/23/20 I had to get a referral to see a podiatrist. When they filed my claim with BCBS they neglected to file the necessary insurance referral. Only a patient referral was on record. So, months later I got a bill from the podiatrist. When I called CFM and asked what happened with my referral the receptionist checked my records and very bluntly said the podiatrist never should have seen me without the referral and to take it up with them. In a very curt manner, she accepted no responsibility as the provider and shamelessly shifted the blame to the podiatrist without empathy or professionalism. Too late to file an appeal. We won't be back.

The truth about Cahaba Family Medicine – The Good, the Bad, and the Ugly... My last doctor had recently retired so I was in search for a new one. My wife referred me to her doctor, Dr. Snyder. I went to my appointment on 4/23/20 early, not sure what to expect as the new protocol for COVID19 was in effect. The office staff seemed a little stressed and hurried which I attributed to the new protocol. I was seen by one of Dr. Snyder’s Physician’s Assistants, Courtney Paschal, and I have nothing but good things to say about her. In fact, I don't think I've ever had this high a level of rapport with a health care professional I just met. She was easy going with a great sense of humor, but also professional. This is the Good. Before I left, I requested a referral to see a podiatrist. Later, I received information about the podiatrist, made an appointment with them, and when I checked in with them everything seemed normal until many months later when I got a $458 bill from them. This is the Bad. In my experience, referrals have always been something done in-house between doctors, specialists, and the insurance company. Patients have little to do with the process other than requesting them. My mistake was not following up sooner. With all my ignorance of the process I called BCBS to find out why I got a bill from the podiatrist. When they received the claim from the podiatrist, there was no referral on file from my new doctor! So, I called the doctor's office. I had previously talked to three members of Dr. Snyder's front office staff: Pamela, Morgan, and Laurie (Lori?). Pamela was the friendliest and spoke with a calm tone - the other two not so much. I didn't get the name of the receptionist I spoke to the last time I called, but when I asked her about the referral, my expectation was that I’d maybe get a little empathy - that they would check my records and if they had made a mistake, maybe get a “We're sorry. Let’s see what we can do to help you out and fix this.” Instead I was told that I had a “patient referral only. There is no insurance referral on file”, and “They [the podiatrist] never should have seen you without the referral. You need to take it up with them!” This effectively ended the conversation. The receptionist took no responsibility and shamelessly shifted all the blame to the podiatrist. If I knew then what I know now, I would have educated her on what I found out after “taking it up with” the podiatrist. They explained to me that my BCBS policy was a BEG policy that required a direct referral from the primary care provider to BCBS. So, when CFM was filing my claim to BCBS (so that THEY would get paid), they neglected to file the referral. Incompetence? How many times have they filed referrals? It's pretty routine isn't it? Either way, their negligence cost me $458 as in the time it took for me to find out about all this, the window for filing an appeal had just shut in my face. The CFM representative I talked to who was so curt with me on the phone may or may not have been the same one who neglected to file the referral, but she knows who she is and her co-workers know from working with her who she is. They know who gets the most complaints and somehow, she’s able to get up every morning and go to a job she obviously hates. This my friends, is the Ugly. I didn't read any reviews about CFM. I went in blind with only my wife's referral, but if you're reading this then you know as I know now that many of the other reviews out there are about how peoples' experiences with Dr. Snyder and his PA's have been positive, but not so of the front staff. Some have said its worth dealing with them so they can see the doctor they have been seeing for so many years. As a first-time patient however, I can't say the same. Both my wife and I are searching for another doctor. If you're also searching, I would advise looking elsewhere.

That man is the best doctor I've ever had.I love him with all my heart he's more than a doctor to me he's like family he's gone above and beyond what any doctor has ever done for me and if it wasn't for his nurses telling me what he had done for me I wouldn't have known he helped me facilitate having weight loss surgery that saved my life by making a phone call on my behalf to my insurance company. I don't know of any other doctor that cares as much as he does about his patients.

Who cares if the staff knows my name. The doctor and PAs do and that’s what counts. I get excellent care and treatment for what is ailing me.

I Love Dr. Snyder he is the best.

I've been a patient of Dr. Snyder's since 1991 when he treated me for an accident. I would have surely died had it not been for his care. Last year I had major surgery and wasn't his patient; he still came by and checked on me while I was hospitalized. I couldn't be more pleased with his professional and dedicated care.

Dr. Snyder always answers every question I ask. He explains my conditions as well as the treatment. The staff does an awesome job as well. He gets my five star vote !

Been going here for the majority of my life, along with my parents and I wouldn't go anywhere else!!! LOVE THEM!

They should be a little friendlier

I truly love Dr. Snyder as a doctor! I recommend him and the current doctor I see now. Very personable & kind! The only reason why I no longer see him is due to insurance- otherwise I would still be his patient!

Injected me with something that I was allergic to and then charged me another co-pay to come back the next day to look at what they had done!! Should have been charged out as a follow up, per insurance company. Then put me on a drug that is being removed because of dangerous side effects. When I called to explain this, they told me to keep taking it and it wasn’t true. Well I now have an ulcer because of the medicine. Now they’re harassing me over the bill. Never again!! Horrible office!

Dr. Snyder has been my doctor since I was a little girl. He is a wonderdul doctor, however his office staff are very rude. It's worth dealing with them to see him.

We have been going to Dr.Snyder for many many years. Only doctor for my family.

Dr. Snyder has been my doctor for over 30 years. He has always been personable, attentive, administered effective and practical medical treatment and recommended me to specialists as needed. His staff conduct themselves in a cordial and professional manner, and are consistently highly responsive when I call to set an appointment or to request tests results, etc. In addition, I've seen his physicians assistant who provided exceptional care for an injury that was extremely painful.

The staff has dropped the ball on so many occasions I'm not going to go into great detail here. On the phone they sound rude, overworked, and burnt out. I've gone to this office for decades and the people behind the desk still don't know my name. They don't care about me or any of my problems. Dr. Snyder is nothing but kind and effective as a doctor and I would love to have him as my doctor, but I'm done with his office staff for good.

Been seeing him for 20+ years.