Jeff Marotte's Online Review Report Card

Woo-hoo, I can pee!

I’m 74 and have not had good experience with this doctor. Him and his team are all about doing procedures. I enquired about one and without asking they scheduled it to be done! They do Not communicate well and are not patient. After several visits he Never tried to address or fix the main problem I was having. He’s not for me. Sorry. It took 3 calls to get the appointment I didn’t make cancelled.

Great Dr. took time with me got me one the right track would recommend to anyone.

Probably a very good doctor but very pushy. I inquired about Eurolift and after knowing more I decided against it. Then they kept trying to get me to come back for more procedures to get ready for the Eurolift! And on my last visit they did a procedure on me and I was not informed about it nor told why I needed to have it.

Dr.Marotte performed multiple procedures on my husband, Darrell due to both kidneys being full of stones. He is very professional, highly skilled, excellent listener and shows much empathy towards his patients and spouses too. He spends adequate time in the office, explaining procedures and answering any and all questions. As a nurse, who has worked with 5 different urologists in a hospital setting, in another city...Dr. Marotte is most definitely the Best! His office staff, especially Stephanie(Dr.M's nurse) and her assistant Lisa have been wonderful also!

Dr. Marotte was nothing but professional during my initial consult and the actual procedure. He explained everything well and listened to any questions or concerns I had. I wouldn’t hesitate to recommend him to anyone.

I had a kidney stone removed. This doctor was very kind and considerate. I would definitely recommend him.

Snip snip.....I'm good😎

Very rude receptionist....carrying on several conversations while trying to speak with me. Yelled in my ear at least 3 times and scheduled me as a new patient when I was told to come back if/ when I had an issue, just so they can charge more I believe. Tried 3 times in one week to cancel the appointment when I discovered my hours at work had changed, then get a text confirmation of the appointment the Friday before and text back to cancel...received text back as a failure to be received from them. Have been calling, trying to speak to someone or leave a voicemail to cancel appointment with no progress...I believe I will be looking for another doctor. I do not know what happened with his office, but 4 years ago I was so impressed with this facility, and now it is not as good. Staff on the phone are horrendous! I am coming back to update my earlier review. Someone must have been having a hard day. I am still at this doctor's office and I have been treated wonderfully! All I can say is WOW! way to correct an issue when brought to the attention of a facility!! Polite, respectful and wonderful care received upon my next call/appointment. I even had to have a procedure done and chose Dr. Marotte again as my surgeon. I will not be changing and have never been treated with more care and respect. Way to step up and correct a " first impression " issue. 5♡♡♡♡♡☆☆☆☆☆

Went to Dr Marotte for ED consultation and advice. He didn't have much interest in addressing my ED issue and remarked that "You are 78 you know" From that point he setup a test for bladder function and told me he would discuss the results and options with me for me to decide. I was never talked to about the results but was told by the receptionist that Dr had scheduled me for surgery in a week. When I questioned what and why I was simply ignored and never heard from them again. Seems like they run a test and surgery mill. No interest or followup with the purpose of my visit.