Mark L. Miedema's Online Review Report Card

Best decision ever. I had carpal tunnel release and wished I had done it years ago. My husband had both hands done as well and he is also so happy with the results

people are nice and kind but lack of communication and slow service.I need to make a call to ask the result instead of they let me know when is available.I called office to make a note, visited website to message, called and left voice message.Did not get any response so I called again and again until I get info I wantedI sent email to Director of Patient Services Michelle Haley.I do not get any response either.At least they are all working same way.

From front desk staff to Doctors and their staff to the Imaging staff and Billing I find them all to be knowledgeable, efficient, and kind. As I've aged I've dealt with many of the doctors and staff. They all seem to try to go above and beyond. Having an Injury Clinic four days a week is huge when you are dealing with an orthopedic injury. I've been going here for years and am very pleased with the level of care I've received. The rest is up to me by following the doctor's instructions. Thank goodness they are in Fayetteville!!

Dr. Henley is an excellent surgeon, and Cindy Townsend is a gifted and supportive therapist. The staff are friendly and helpful. I had all positive experiences from my first visit to my last.

Dr. Miedema is one of the most amazing doctors I have ever encountered. He has moved to Ozark Orthopedics in NWA but I still travel from Little Rock to see him. I won't let any other person touch my back. 10 stars!

I was there last week for an MRI on my shoulder. From the receptionist at the front desk, to the young lady at the MRI check in desk, to the two technicians, I have never been treated more pleasantly or kindly than by all these people. I appreciated their attitudes and consideration so much and they should be told what a nice job they did. It was so nice to be around all of them in a time where we often find bad attitudes and poor service. These folks were top drawer.

I have never had a worse experience trying to advocate for myself than with Ozark Orthopedic. I came to the injury clinic with a swollen knee I could not bend very well. The Nurse Practitioner took an x-ray and told me I have arthritis. I felt like this didn’t make any sense and called the next day to schedule an appointment with Dr. Hanby. I was told he was out of town and it would be several weeks before he could get me in. I agreed to wait and made an appointment with him. When I showed up for the appointment it was not with Dr. Hanby but with his Physician Assistant. He ordered a MRI of my knee. I got that MRI two weeks ago today. I have called three times asking for the results. I received one voicemail asking me to call while I was at work and have never been able to reach anyone including the nurse, the PA or a doctor since then. I have, however, received multiple bills for the MRI. In the meantime, I am in pain and my life is on pause waiting to see what needs to happen to get better. I’ve moved my records and my care elsewhere. I will never go back to Ozark Orthopedic.

Dr. Benfield done rotator cuff surgery on shoulder. And it worked great my shoulder hasn't felt this good in 30 years

This is pathetic orthopaedics center. Getting an appointment for ER patient took 1 week and when I call they said they need to review the reports. I’m suffering from pain and they still put me on wait list and didn’t scheduled a appointment for me. Please get referred to different ortho instead of waiting and losing your life

Dr. Henley did a beautiful job removing arthritic cysts from my finger. His team was excellent as well. As surgeries go, couldn’t have been any better. His pre surgery counsel was just what I needed to get this problem solved, so thank you!