Monica Lo's Online Review Report Card

Monica Lo was my husband’s doctor in 2017 when he was so severely injured during a TEE probe insertion that he lost his esophagus. He suffered from pain and dysphagia for 2 days before being transferred to another institution, where he underwent an emergency esophagectomy. The surgeon said he had never seen an injury like that — a 21cm esophageal hematoma. Esophageal tissue was becoming ischemic and necrotic. Throughout our stay at Arkansas Heart Hospital, Monica Lo consistently and falsely denied any role in/knowledge of a difficult TEE probe insertion. I got a copy of the relevant medical record and saw that she had, in fact, been involved in the probe insertion, which meant she had been lying to us the entire time. She later repeated this lie under oath. Witnesses later testified Monica Lo DID the probe insertion. Outright lying to a patient after a medical error is unconscionable. I can recommend neither a physician with such a profound lack of integrity and respect for a patient, nor an institution like the Arkansas Heart Hospital that apparently finds this offensive attitude toward patients acceptable.

My husband was so seriously injured during a TEE probe insertion while Monica’s patient that he lost his esophagus. Monica Lo has denied any role in/knowledge of a difficult TEE probe insertion. Medical record indicates she assisted in the insertion; witnesses say she DID the insertion. We don’t recommend Monica Lo.

My husband was so seriously injured during a TEE probe insertion when he was Monica Lo’s patient that he lost his esophagus. Throughout our 2-day Ark. Heart Hospital stay, Monica Lo falsely claimed she had no role in/knowledge of a difficult probe insertion. Only when I got a copy of the Heart Hospital record did I learn she had, in fact, been involved in the probe insertion. Witnesses later testified under oath that Monica Lo DID the probe insertion that caused a 21cm long esophageal injury. I cannot recommend a doctor whose first instinct when medical error occurs is to lie to the patient. Such a lack of integrity and respect for the patient is unconscionable.

Monica Lo was my husband’s doctor when he was severely injured during a TEE probe insertion, suffering a 21cm-long esophageal injury. After 2 days of suffering under her care, he was finally transferred to an institution with competent physicians, where he underwent emergency surgery to remove his esophagus. That surgeon said he had never seen an injury like the one my husband suffered. Monica Lo has consistently denied any knowledge of/role in the difficult TEE probe insertion. The medical record and sworn testimony of 3 witnesses say otherwise. The witnesses say she DID the probe insertion. I do not recommend this practitioner.

My husband was so severely injured during a TEE probe insertion while a patient of Monica Lo’s that he lost his esophagus. Monica Lo has consistently denied any role in/knowledge of a difficult TEE probe insertion. The medical record and sworn testimony of three witnesses say otherwise. The witnesses say Monica Lo DID the probe insertion. I do not recommend this practitioner.

This review is a joint review of Dr. Lo as well as her office.I had an initial consult with Dr. Lo and left the room more confused than when I went in. She spoke to me like I was also an Electrophysiologist and I had to get a debrief from her nurse, Angie, of what next steps were and she gave her direct number if I had any questions.I waited and waited for a call back on results from a test that was ran and never received one. I called and left voicemails multiple times with Angie and never received a call back explaining the test results. I did however get a letter with the test results 2+ weeks later.I was supposed to receive another test and each time I was called I unfortunately missed it. The voicemail directed to the general Heart Hospital number to schedule but every time I called back I would get the usual "...experiencing unusually high call volume..." and would hang up after 15 minutes of waiting.Overall this was a horrible experience with this clinic and I would not recommend. I was able to find another provider who saw me and was able to read the results of my tests and relay that information to me as Dr. Lo's office wasn't interested in helping.

I have been very disappointed in many aspects of receiving care from Dr. Lo. She is usually unavailable, does not listen, and conducts most treatment issues through other staff which results in extreme lag time in getting answers, if any. If you want someone to treat you that is personally involved in your care, go somewhere else.

She was the best doctor I have seen in awhile. She really knows her stuff and spent so much time with me.

dr lo treated me very well and she then fixed my afib the first visit she has the knowledge and expertise to be the top docror in her feild in this country i do really appreciate what u did for me i owe u a great deal more than i can pay thank u arkansas heart hospital u have the best staff and facilities i have ever witnessed hope u read this thank u from d c wimpy

Dr Lo is a excellent dr! She takes the time to explain things in terms in which I can understand. I am so thankful we found her!