Anthony Jones's Online Review Report Card

Once again this doctors office has come through for me above and beyond any office of any profession has ever done. Unfortunately Ive had to see PA Joel three times in a week due to a car accident and he has made me feel special and listened to me and understood I was in chronic pain. He got an MRI scheduled immediately and also got through to pain management doctor so we can get some sort of outpatient procedure hopefully because we already got the MRIs back. I feel like he put me on the fast track which makes me feel special and he listened to me. Poor Dr Jones has done a lot of leg work as he cant always be around but hes working a lot from home sending prescriptions writing orders even answering the phone on a sunday. The staff has been unbelievably wonderful to work with. I would highly highly suggest Dr Once again this doctors office has come through for me above and beyond any office of any profession has ever done. Unfortunately Ive had to see PA Joel three times in a week due to a car accident and he has made me feel special and listened to me and understood I was in chronic pain. He got an MRI scheduled immediately and also got through to pain management doctor so we can get some sort of outpatient procedure hopefully because we already got the MRIs back. I feel like he put me on the fast track which makes me feel special and he listened to me. Poor Dr Jones has done a lot of leg work as he cant always be around but hes working a lot from home sending prescriptions writing orders even answering the phone on a sunday. The staff has been unbelievably wonderful to work with. I would highly highly suggest Dr Anthony Jones and Joel in particular as well as the entire staff if youre looking for a primary care physician and Pas like nothing you will ever find in the world. Five stars and more. Thanks to their hard work I should be at work quicker than it normally would have taken had I gone through some hospital system or someone other than joel. Thanks again team and JOEL!!!! I owe you one ALL 1Q

I have nothing but the best things to say about Dr. Jones.  While I do try to avoid the doctors office at all cost, whenever I go see Dr. Jones, the experience is awesome.  He has a calming personality and treats you like you are an old friend.  On one visit, Dr. Jones was not available and I saw Luis Mercado P.A. and the experience was the same as.  Great people!  Also, in the times of COVID he took care of me via a phone call and it felt like talking to an old friend.  If you are looking for a doctor, he is your man!

Extraordinary

Dr Jones is such a pleasant and caring physician. He listens intently and asks great questions. The office staff is always quick to return my calls and my appointments always start on time. I actually loved him so much I had my husband try him out a few years ago and he loves him too.

Unfortunately, I have to echo others who have said this office simply is horrible at returning phone calls. Their billing department is also separate from their office, and I just paid a bill that was double the original bill because of the incompetence of this office. After changing my address twice, the billing office still has my original address of two residences ago, and have been sending me billing notices that I didnt get until too late. After I called the billing office and left a voicemail, my call wasnt returned until a month later. I called back multiple times with no answer, and finally left another voicemail. Today, I finally reached Diane, and she told me Well I returned your phone call back in July. Girl, that was weeks after I called you and left a voicemail, and I told her that Ive left another voicemail that was never returned, only for her to respond, I havent checked my voicemails. She blamed it on Comcast, but youre a doctors office and you are playing around with peoples money maybe you should get a better system. She tried to rectify the situation by taking off $5 of charges off my bill, but its just not good enough.Its just very disappointing that I had really good insurance the time of my visit, and Ive only visited this office ONCE for a doctors appointment that didnt even last 30 minutes, only to be billed as if I didnt even have insurance. They are incompetent and their systems are not synced and the patients are the ones that have to pay for it.

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Dr. Jones is kind, personable, and knowledgeable and has the WORST office staff as they do not return phone calls, do not call the pharmacy, do not pick up the phone, and do not pass messages to the doctor.  I have been going to see Dr. Jones for about 8 years once or maybe twice a year.  Either he now has too many patients and is spread too thinly or the the incompetence of his office staff is overwhelming his practice.  We could never run our business as poorly as this office is run and stay in business.  Obviously this is written out of frustration, but that frustration was totally avoidable.  My medication has run out and I cannot get them to respond in any way shape or form.

So i do not normally do reviews but i had to do it for this very sweet young lady. Patricia is very new to the Dr Jones Family and is a sweetheart bless her soul. At first when I interacted with Patricia i assumed that she was a little lost. She seemed busy then I told her that she must be new and she chuckled. But what I loved about her is once I was in the room and we talked you could tell she was very smart and knew what she was doing. Im petrified of needles and shots but Patricia talked me through it the whole time and it was not bad at all for the first time i was not fearful and it didnt hurt I like Patricia and I Dr Jones has a amazing staff and Does a Wonderful job !! So im Happy for them !!

I saw Dr. Williams, W Bryan at this location and had a terrible experience. Do not come here if you want a Dr that actually cares about how you are feeling or expect any kind of reasonable consideration given to you. I take a pain medication 3x a day which Dr. Williams wrote me a 3 month supply the first time I seen her (most likely because I was paying cash and she wouldnt have made the money rejecting me) I saw a complete change in her demeanor and how her sweet caring personality completely changed like she had no interest in hearing me out it feels bad coming from a care provider.  When I went into her office today really needing her help she would not do one thing to help me...shed rather me suffer with withdrawals the entire weekend instead of writing me a simple 3 week supply of my medication which I did not even lose it was stolen from me because it was in my book bag and a thief at the restaurant I was at grabbed my bag and ran out the door while I was ordering food. The security guards wrote incident reports and I even talked to two actual SFPD Peace Officers who wrote a report based on what the security guard told them and I told them my medication that was in my bag that they wrote that with the quantity and everything giving the Dr no reason to not be able to give me what I need...even the Officers told me Id have no problem getting my medication back because if you have a legal document stating what happened your Dr is supposed to refill that medication for you whatever it may be.  I picked up the actual police report a couple days later when it was ready and went to Walgreens pharmacy. There I was told by the pharmacist the Dr who wrote me the medication is responsible for giving me a new script as I was legally under her care. Its very cruel of Dr Williams to not write me a refill for at least 3 weeks till I can get into my new Dr on the 1st. I take this for chronic back pain and been on it for several years. Any Dr knows you cant cut your patient off of a narcotic medication such as Oxycodone 3x a day without weaning them off and slowly reducing the medicine over a period of time. She just needed to give me what should have been obligated to me but I go through all kinds of trouble to come in with the required paperwork and Dr Williams tells me to leave theres Nothing she can do for me didnt even refer me to a urgent care no help whatsoever. To me this is considered malpractice since its my regular medication she was just being a bit** and not thinking about the patient and the pain and suffering I will go through waiting 3 weeks to get my medication back. Could it be because I didnt have cash in my hand for them this time instead I had the proper paperwork to get the simple request I was asking for. I did not expect for this to happen to me, sometimes you need to use your heart and not let your stressful day get in the way of you making rational decisions that you know are going to have your patient in pain, in withdrawals from the medicine, in a total state of being unpleasant and not able to sleep well be vomiting and having diarrhea and flu symptoms within a day or two.    I just want to inform people that this location gave me very poor treatment and Dr Williams was not acting professional in her attempt to play Dr...she refused to rewrite me something for no reason other than letting her mood interfere with professional discretion she had in your hands and took it out on me like Im the bad one saying I may have a problem..yes I needed you to follow the guidelines and perform your job..care since your not feeling the physical symptoms Im feeling and werent making money. Its called your job also a act of good faith and being there for your patients just like anyone else coming to see you would appreciate being treated how they deserve. No Dr Ive ever had would of done that to me if it were to happen in the past. This  just showed complete lack of compassion and how different her personality is when cash comes into the picture. I have nothing positive to say or recommend about this Dr Office of Anthony E Jones who practice family medicine and HIV medicine.PLEASE choose a new location if you are considering this place. If something happens to your medication Dr Williams will leave you with nothing, total malpractice and lets her emotions on a busy day get in the way of her making logical and ethical decisions for the well being of her patients. Avoid this place before you have something so unjust happen to you or your loved one. There are a lot of good Drs out there get one and dont get into the mess at this location with this Dr.!!!!!!

Have seen Dr. Jones for several years, after he inherited the practice of Dr. Scott. He is caring, knowledgeable, insightful physicians and very current on the latest treatments and what works for me as a longterm HIV+ patient. Have kept Tcell counts high and virus undetectable with his help. Occasionally will just show up when very ill, rather than make an appointment and have not been turned away. Very helpful, professional staff as well!