Vemana Jampala's Online Review Report Card

This is the worst hospital around the area. The ER at both locations in Rogers and Bella Vista are terrible. The professionalism expressed by the staff is absolutely horrendous. The doctors are guessing at what may be wrong with a patient and makes a prognosis that has been completely wrong in our instances. They also add unfounded notes as to their personal opinions rather than professional medical diagnoses. I observed at the Bella Vista ER nurses transporting patients out of the ER to their cars in wheel chairs and yelling at them to pick their heads up in such an unprofessional way it embarrassed me and many in the waiting area. This is the South and Southern Hospitality is a must, heck any kind hospitality would be nice. Hearing the nurses complain about how long they worked and how these patients do not know what an emergency is, is very unprofessional as well. Do they not know they can be heard! The hospital administrators really need to look at some training for these care providers in these areas. I mean they are not 2.5 star rated for great quality of care. This area of Arkansas deserves better from these health so called professionals!!! Professionals learn the definition- working and behaving in such a way that others think of them as competent, reliable and respectful!!

Worst care EVER especially if you are having a baby. Never a good experience here. Do not have your babies here. The blatant abuse, coercion, and general lack of knowledge around physiologic labor and birth is CRIMINAL. All they want is money and they will definitely traumatize and abuse you for it. I find their "prayer boxes" around the hospital so disrespectful as they dont care for women or babies but are still fake enough to put up these prayer boxes.

This place; from their E.R. all the way down to their sorry excuse for scheduling, is nothing less than a flea circus! They have overstepped the boundary of being corrupt and invasive with this new set of documents; which they expect to be signed by patients this month (Feb. 2023). Read it cautiously people! They sneak in their desires and rights of their third party affiliates to contact you in the ways everyone tries to put a stop to!!! If you signed this, get ready for automated calls, random calls, collection calls, robo-calls, etc.!!!! Also beware of the fact that they side step the "Surprise Billing Law"; which prevents the billing from any contracted 3rd parties and fees being forced on patients, by forcing patients into signing that they allow, are always aware of, and accept it!!! I refuse and am now leaving my primary doctor of 5 years and switching to Northwest this week! Good riddance to this greed, corruption, and below veterinarian grade of medical care.

There are no words to describe the absolutely horrific experience my family had at the ER on 2/15/ 2023. My daughter was having an acute mental episode and was suicidal. The beginning of the stay should have been a warning of how this would end. They brought my daughter in by ambulance and my husband followed. He was never made aware of where my daughter was (she is 16 by the way) . They physically restrained her and sedated her without ever bothering to get consent or even let us know she was in distress. The rest of the stay(approximately 12 hours) was spent trying to get her to a mental health facility. There was never any communication, other than my speaking about what facility I had spoken to and where she had been in the past. I was finally made aware transportation was there to take her to Springwoods and I was to meet them there. On the way apparently they called the ambulance to change destination but never called to let me know. My daughter who is in acute mental distress, suicidal and expecting to arrive somewhere she is familiar is now enroute to Northwest, unbeknownst to me. After about 20-30 mins of me on the phone with Metcy trying to find my daughter I arrive at northwest only to find out they do not accept minors. The hospital staff at Northwest are the only reason my daughter is alive. They gave us a room and kept us comfortable at absolutely no cost to us, due to the neglect shown to us by Mercy. I will be following up with legal help to decide what course of action to take next. Please do not take anyone you love or care about to this facility.

They took great care of me and my baby. Staff was kind and the lactation consultants were great. My baby boy had lost too much weight cause my milk hadn't came in (Fortunately I caught it just in time) and I had stayed up all night with my son and the nurses offered to watch him while I got some sleep and they even shared personal experiences they had with babies of their own and it made me feel much better. Thank you so much

Fast, friendly, thorough service every time! We drive from Prairie Grove because we love Mercy!

Unfortunately I have suffered 3 heart attacks since 2021. Been admitted into many large hospitals and small alike. Mercy in Rogers by far outshines all the others. I can only leave feedback on what I know and have experienced and after 3 days admission and a heart cath procedure I could not have asked for any treatment or medical skills any better than Mercy! Amazing nurse Hannah and her tech Kris made me feel like family and helped me get through yet another storm! A+++

Thank you to all the staff that worked hard to take care of my husband while he was in the ICU. The second we walked in the ER, we were treated with such good care, and the care continued the whole time we were there. Bless you and thank you to all that were a part of his recovery.

The care team that treated my spouse were so kind and supportive. The staff on the sixth floor are amazing. Not one complaint can be made by myself. Night nurse Jessica even had the coffee station restocked because I love coffee 14 times a day. My loved one who can have some serious anxiety while in the hospital was so well cared for and comforted. Dr. David and her PA Laurie were wonderful. These ladies are so smart and were very helpful in easing my loved ones stress. We were kept informed of her progress and told about the different routes of care ahead of time so we could prepare. We will definitely return to Mercy for our medical needs.

Dana the lactation nurse is absolutely amazing!!!! So helpful, funny and positive!! Appreciate her sooo much.