The Carle Foundation Hospital's Online Review Report Card

My child had her back broken by her father and the emergency room staff was the rudest imaginable. Misdiagnosis by Dr. Hoskins. Too big of a business to care about patient care.

The entire staff I met had an attitude. They lost, literally LOST, my mother in their OWN HOSPITAL!! For hours no one had any idea where this UNCONSCIOUS WOMAN WENT! WORST HOSPITAL EVER!!!

Quality care but customer service and wait time has deteriorated in last couple of years.

If you over pay on a bill dont expect to get a credit back. It will be lost in the system.

The neurological department is absolutely the worst I have ever seen when it comes to treatment. Or, it would be; if after 10 months there was anything resembling treatment. I would put negative stars I’d it were possible. Avoid like the plague. Maybe if you have money you’ll be treated like a human being.

Do not trust Hoopeston CARLE Emergency Room. They send you to collections even though you have 3 insurances. They play dumb when they code items wrong and tell you they cant do anything. They send you to a dumb collections agency who are very sketchy. You pay your bill but have no physical evidence you are off the hook. They take your money but then wont give you a recipet email saying you paid the bill. I paid my exact amount but still havent received an email like they promised saying Im officially off the hook. I have physical proof of them taking my money but cant even give me some comfort knowing Im done with the payment. Sick people. Never go with Carle again. They are money hungry jerks.

They do a good job taking care of my grandma.

Recomendations for improvement: 1) Coordinate care with the patients family physician so the medical history is properly considered. Care providers consistently assumed my father had dementia which he did not. They also caused psychiatric problems by changing medicines without knowing what was normal for him. 2) Maintain a work schedule so the number of doctors and nurses assigned to patients are not constantly changing to someone new each day. Errors were made because the care providers could not identify changes in my dads behavior. Give visibility of the schedule to the patient advocate so they know when the care providers are changing. 3) Maintain a continuously running communication log on the patient that includes review with the patients advocate and the primary care physician. This will provide oversight for communication errors aid in consistency in care. 4) Let the patient/ advocate know that the doctor treating them will usually be a trainee, but they have the right to consult with a fully qualified physician. My father died due to complications that could have been prevented. (Severe mal nutrition/ low protein levels, antibiotic resistant infections that are passed from room to room by care givers that remove PPE when it becomes frustrating to use devices like the portable data assistant, and multiple errors like assuming infection is gone because antibiotic regiments had been completed.

My brother Charles Shaffer had been in and out of Carle since November 2020 for heart issues. They put in a pacemaker, but that isn’t going to fix the problem since his arteries are narrowed and 100% blocked. And that took 2 times in the hospital to find that out! They have to do open heart surgery for a triple bypass, repair the valve, etc. and they keep delaying the surgery and sending him home because they state they need ICU beds open for COVID patients. Since when does critical surgery get put on the back burner in any situation by a hospital and medical staff here in America?? I am truly disgusted by their disregard for my brother’s life. They sent him home again today and state they will do his surgery on Monday. I swear, if something happens to him because of their negligence, I will have every lawyer on them and take them all down.

This place is a joke. everyone is rude. I will not be back or recommend this place to anyone.