Pediatric Dental Associates & Orthodontics's Online Review Report Card

My child loves going here to the dentist. It's great. She is entertained while having her dental stuff done.

They have poor customer service. They have to scan all family members that are on the vehicle even if only two are going inside.Scan is enforce to all vehicle occupants or they will cancel your appointment.

My children have come to this place for nearly 10 years. Excellent and knowledgeable staff that has an obvious love and way with children.

We will not be going back. They wouldnt allow my sons dad to bring our 8 year in for my 6 year olds appointment so we let him go by his self, just to see what needs to be done. They came back and said the tooth was infected and needed to be pulled and said they could do it today. I wasnt for allowing that to happen without being there, but she assured me that if he got anxious or anything they would stop and reschedule it for another time. When they came out he was crying and she even said it didnt go very well. As a parent I was hesitant and didnt like the idea, but being assured of something and then lied to makes me never trust another person at this practice or any other practice. I never allow my kids to go anywhere without me and the one time I allow it, this happens. Never again.

We will not be going back. Covid has made everything impossible. They wouldnt allow my sons dad to bring our 8 year in for my 6 year olds appointment so we let him go by his self, just to see what needs to be done. They came back and said the tooth was infected and needed to be pulled and said they could do it today. I wasnt for allowing that to happen without being there, but she assured me that if he got anxious or anything they would stop and reschedule it for another time. When they came out he was crying and she even said it didnt go very well. As a parent I was hesitant and didnt like the idea, but being assured of something and then lied to makes me never trust another person at this practice or any other practice. I never allow my kids to go anywhere without me and the one time I allow it, this happens. Never again.

We had a great first experience! Finnley cant wait to go back!

My kiddo(9yo) had 4 teeth extracted today. We went in nervous and a little scared. The dental tech was SO nice and explained the entire process to her as she went. The teeth were extracted before we knew it and now she’s a happy kid!I was very impressed with their COVID response. You wait in your car until appt time. They check your temp and have a questionnaire before you enter the building. Everyone was wearing appropriate PPE and they patients are required to wear masks.

Not at all Covid safe at this time. It was crowded with far too many people, and there was no room for social distancing.

The staff is amazing! our youngest didnt want to participate but they got him to do it. we are grateful for all the staff at this establishment!

Hygienist ignored me the mom of the patient the entire time. She made racial slurs about herself and told the other hygienist that I wàs making remarks along those lines. Which I do not and will not do. I have very close mentors that are of a different ethnicity than I am. This was an emergency visit during Covid 19 Regulations. The staff were very rude and not sincere. We waited twenty minutes before we could even get someone to come to our vehicle even though we were there for a scheduled visit and corresponded as we were asked toand others went in front of us. Doctor was not who we were told we would see. The doctor we did see was good and took the spacer out with ease.

I mainly chose to take my kids here for a few years because it was fun for them and made going to the dentist comfortable. But when they refused to fill a cavity on my son because I won’t give him a medication to make him calm and drowsy when I know as a parent that he was just being defiant and I’m able to speak with him and he agrees to let them do it that made me consider going someplace else. And that was after the nurse left him in the procedure room at least three times maybe even for stating that she was going to get the dentist and never brought him back in the room. The room was different than what he had ever experienced there. Now after the call today to confirm appointment and the girl unable to hear what I said and she kept repeating something after I clearly made a request... time to move on. Just hoping I can find a comfortable place for my kids

Patient staff members that work with my nervous child to make them comfortable.

Was very nervous about my sons first visit he has bad anxiety 😭 but they did amazing with him , very patient with him 🖤

Appreciated all the extra care and well being given to keep everyone healthy and safe during this difficult time. Thank you!

Best dentist I’ve ever been to they are so nice and they even have a TV so your kids can watch there favorite show while getting their teeth cleaned

So this is my first review, I wanted to start off with; it is a great place don’t get me wrong. Doctors are great and the staff is wonderful. But when I went this time the hygienist, Hailey or Heather, was very boorish. I get it when you have a bad day but could at least have a smile. Thank you for reading. Will probably come back in the future with a different hygienist.

Took my niece and nephew for their cleaning today. I would first like to express the positive part of the visit. First off the clinic is taking temperatures of every person who enters the clinic, I appreciate the proactive measures taken to ensure the patients safety. Secondly, Heather was an excellent hygienist to my niece. She was kind and very sweet. My nephew also had a good hygienist. The Dentist was sweet and conveyed clear messages on their dental health. Overall the kids had a good cleaning experience. Here are the cons: Although the front desk staff is friendly, the staff at checkout is not. I was not even greeted when I arrived at the window during checkout, and she remained a mute until I asked if there was anything she needed from me. The woman doing XRays was in a bad mood and this could show. We are in an unforeseen world event with COVID19, Its vital for the staff to project calm energy especially towards the littles ones. I would encourage the staff to assess how their demeanor can make or break childrens and parents experience. Please promote positive attitudes towards patients and family members. Medical staff is trained in these types of circumstances and should encourage positivity in challenging times as well as everyday.

8 out of 10 of my grandkids go here and actually like going to the Dentist.

What a wonderful and efficiently working system they have. Our RDA took great care and made my child feel safe.

My daughter had a great time and loved the animal theme in the office