Family Optometry's Online Review Report Card

We had an excellent experience with Dr. Dan Lewis. He was amazing with both our boys (age 6 and 4). He took the time to explain each diagnosis clearly and was very helpful getting a prescription and plan in place to help their vision. Would definitely recommend him for anyone with young kids.

I've always struggled with vision issues- I remember dreading going to my local Target / LensCrafters because the "better / worse" game never made sense to me- they all looked the same! I would leave with a pricey prescription that gave me headaches. I found Dr.Lewis by the recommendation of a great friend. To date- Dr Lewis is the only one who can prescribe a pair of lenses that actually helps me see. I wear my glasses every day and am not squinting. The only time I don't wear them is when my dog has gotten a hold of them! Family Optometry saved the day there though and just ordered me a backup pair. The front office is always helpful and the awesome staff in back are incredibly insightful in picking out frames. If you struggle to find an eye doctor that listens- this is the place for you!

Not only did I have to pay almost $350 for an eye exam for my daughter, but when requesting a report of her vision and eye condition the office diagnosed her with, it's taken over a week and much hassle to get it. The receptionist I originally spoke with was extremely rude and questioning why I needed the report. First, it's a document on my child. Second, the state is willing to provide services to support her vision but needs the diagnosis before adding it to her service plan. The second receptionist I spoke with (because yes I've have had to call everyday for 3 days and still don't have a report), was very nice. However; she notified me I would have the eval report (the was done at the end of April with a follow up in early June) until next week. Completely dissatisfied.

I have debated writing this for 2 years but as much as I want to forget about this horrible place I feel like if I could protect others from going here it would be worth my time. In the least dramatic way possible- Dr. Bacon is absolute scum and I have never met someone as horrible as him. I don't know how many families he has ruined or how he sleeps at night. Read Yelp for the whole story! Google won't let me post the whole thing. The gist is that this office is the most unethical, predatory place that preys on caring parents to make them panic and sign massive contracts for thousands of dollars knowing full well that it will not be covered by insurance OR EVEN BE EFFECTIVE!! Wild! Modern day snake oil salesmen. stay far, far, far away, and even that isn't far enough.

I have debated writing this for 2 years but as much as I want to forget about this horrible place I feel like if I could protect others from going here it would be worth my time. My 2 daughters had both been to another doctor for years but the copay was so expensive. I brought my girls in, also curious to see what the doctor would say after being under the care of an ophthalmologist for so long. Both girls had trouble with their eyes tracking together, one in glasses and one not. Dr. Bacon came to get us from the waiting room and immediately made comments to his assistant in front of me saying "do you want to take this?" implying that me with a baby in a stroller and my 2 daughters was chaotic and he didn't want to deal with us. I don't need to smooze with doctors as long as they know what they are talking about. My oldest went first. He showed me her eyes tracking together a bit better with a prescription so I thought wow! he must know what he's doing! Then my 2 year old who was wearing glasses got up for the exam and he immediately starting saying, "wow, I can't believe someone would do this to your child" "In my entire career I've never seen anything like this" "Wow look see, look at her feet. The glasses are making her walk weird". Then says "I need you to come back with your husband asap." I should have realized that was a red flag, why would I need my husband to be there for him to tell me his diagnosis but I was so stressed I wasn't thinking straight. I call my husband panicking that we need to come back that night. We go back and he says "I've thought about your daughter all day that's how disturbed I am about what is happening" He says he can't believe what this doctor has done to her and he could call 100 ophthalmologists and optometrists and they would all agree. He says she needs a different prescription (which we ordered) and vision therapy. They give us a tour of the therapy area and she explains that it will be once a week for 6-9 months. I ask her about insurance and cost. She says "we won't know how much they cover until we send the first bill, you just have to start and then send the bills after". She says before they can start we need to sign a contact saying that even if insurance doesn't pay that we will pay $6000! I tell her well we have really great insurance so I will call in the morning. We leave and I sob all the way home. The next morning I call my insurance. They say the office just needs to send a preauthorization form and we can tell you exactly how much we will cover. I say great, hang up and call the doctor office. I ask to speak to their insurance person in the office, "they aren't available" I ask for the billing codes. I call my insurance back with the codes. 1st code isn't a real code, 2nd code is "experimental" so they don't always cover that and the 3rd they don't cover at all. She says did you say this is for vision insurance?? There are 3 things we don't ever cover and one is vision insurance. I say the Dr office seemed like some of it might be covered? She calls the office to speak to them directly. She comes back saying the insurance person is at lunch but she sent them the preauthorization form. Hours later I call the office to talk to the insurance person, she again is "unavailable". I start researching and realize vision therapy is extremely controversial and not at all proven. I call a highly respected optometrist in the valley, I explain my situation and they tell me to come in right away at no charge. She does an exam with my youngest. I still think maybe she will prove Dr. Bacon right? He was SO convincing and told me a million times how unbelievable my daughter's eye situation is. The 3rd Dr says the prescription I have from the 1st Dr is virtually the same that she would give. I now fully understand that Dr. Bacon has lied and told me whatever he had to for me to sign a $6k contract. A week later I pick up the glasses I paid for and try to keep my head down. He sees me and comes over. He asks if we started vision therapy and I say no we are still thinking about it and have checked with another doctor also. Trying to be polite and quick so I can run out as fast as possible. He then tells me "oh thats good! Just go around to all the doctors until you hear what you want. That's what my dad always said about people. They just go around asking the same question till they get the answer they want." In the least dramatic way possible- Dr. Bacon is absolute scum and I have never met someone as horrible as him. I don't know how many families he has ruined or how he sleeps at night. Also 2 years later my youngest eyes track completely together and she was able to get out of glasses completely now thanks to the other doctors.

Took my 5 year old here for first time experience, thought I was going to be in for some trouble. The staff were nice, helpful and caring. Dr. Wright was super great with my daughter. He made it fun and easy to get through. We will be coming back again and again!

They got the metal out of eye, very fast and explained it all to me

BEST OPTOMETRIST OF COUNTLESS IVE BEEN TOO :) i absolutely love it here! my experience was great. they have outstanding expertise and are truly supportive of patients. doctors educated me thoroughly as a patient and were completely transparency/honest through it all. they don't waste patient time or money, they actually go out of their way to save patients considerable money. my intake was a little rushed and sloppy, but i plan to become a loyal patient here

Best, most proficient doctor in the Phoenix area. Very knowledgeable in vision therapy, very caring.

I had a very good first experience with them. I had an appointment with Dr. Wright. He was very patient in answering all my questions, and explained to me all the details. All the office staff the assistants, and front office staff are very professional, helpful and caring. They are the best in the field. I will recommend their services to all my friends and family.