Redemption Psychiatry's Online Review Report Card

Would be cool if they answered their phones. After going through the usual prompts, you're dumped into elevator music covers of Bryan Adams for a half an hour, without any estimated wait time, before finally being routed to voicemail, completely unprepared to leave a VO. Look, I called specifically to speak with someone, okay? Medicine requires promptness. How am I supposed to contact my doctor to report the debilitating side effects my new medication is causing? And my Redemption Psych user account portal is worthless as well. It contains zero contact information for the office itself. No email address, no direct line, no place to report and submit questions, concerns, or side effects. They don't want you contacting them, apparently. My Dr. was a pretty nice and understanding guy, but the front-end customer service is dragging the rest of the practice down. After some digging, I discovered they do have a phone number for after-hours texting of your messages and concerns. Although I have yet to receive a response from that service and remain skeptical I'll hear from someone. I read a lot of the bad reviews of Redemption on Yelp and Reddit prior to seeking care, assuming it was blown out of proportion, but so far poor customer service is right in-line with what everyone else is saying. In my humble opinion, the level of care and customer service for psychiatric care needs to exceed expectations, not add to a patient's pre-existing anxiety. At the very least, there's zero reason the phone numbers, text hotline number and email contact addresses shouldn't appear in our user portal. It's just dumb. It's also clear they're severely understaffed, as the lady who checked me in last week said she was just filling in for someone else. They need to pay their front-end staff more to retain good people if they ever hope to improve on the current 2.9 rating here on Yelp. The slow, non-existent customer service is dragging the doctor's names through the mud. Why is every single doctor's office like this now?

Came back because my provider is excellent... the front desk staff is still an absolute *joke.* I have emailed the front desk 3x - no response. Why don't I call? I do. 100% of the time I am sent to voice mail, no matter what button I push. I then leave a message for a call back that never happens. I wish my provider would leave this *dump.* Instead, I get to leave again.

The TMS staff is wonderful. They made the treatment process very enjoyable on days that I felt up for chit chat. And they were willing to turn down the lights and sit with me in silence on the days I needed that instead.

Impersonal care and not lgbtq inclusive. Tara Clark is not culturally competent with trans and nonbinary patients and does not care to learn

My wife went there for some depression issues she was having, they initially put her on Lamicital, which is a mood stabilizer, she went again and they tried to put her on rexulti. which is basically an antinueroleptic or antiphsychotic meddicaion priamarily used for schizophrenia. they have not even onec tried to prescribe her an SSRI. I have been in this game a long time and I feel like they are getting a kickback on prescribing Rexulti whichThe cost for Rexulti oral tablet 0.25 mg is around $1,504 for a supply of 30 tablets, depending on the pharmacy you visit. Quoted prices are for cash-paying customers and are not valid with insurance plans. This price guide is based on using the Drugs.com discount card which is accepted at most U.S. pharmacies. I feel liek they are using her as a guinea pig, or they dont know what they are doing. here is a list of antidepressants What are the top 5 strongest antidepressants? Top 5 antidepressants to treat depression Citalopram. Escitalopram. Fluoxetine. Fluvoxamine. Paroxetine. Sertraline. ... none of which they tried first... Why would they Try something like this Rexulti (generic name: brexpiprazole) is an oral atypical antipsychotic approved for 3 uses: to treat adults and children 13 years and older with schizophrenia, to treat adults as an add-on therapy to an antidepressant... as a second attempt?

I've been going to Redemption Psychiatry for years (maybe 3-4 years now). I've spent thousands of dollars here, between psych appointments, Ketamine, & TMS. The front desk staff has always been awful, never answering calls or responding to messages. However, the doctors were good. I had been seeing a doctor until December of last year, when I was told that she was leaving the practice. Fine. They transferred my care to another. Five months later, I'm informed that she is, too, leaving the practice. Fine. I put in a request to transfer to another doctor within the practice. Four weeks go by, I'm about to run out of meds, & I inquire about what's going on. I was told that I was denied by one of their doctors, so they sent their request to another who was out of town & couldn't respond. I was told that they would reach out with an answer. Now it's six weeks later. Out of meds. Haven't seen a doctor in 8 weeks. Still nothing. So I inquire again, and am given another lame excuse. Meanwhile, I'm getting emails from Redemption reminding me that my MEDS WERE GOING TO RUN OUT. Fast forward to today, I have found another practice. I still have NOT RECEIVED ANY INFORMATION from Redemption regarding my care. They dropped me as a patient & didn't even inform me. However, I'm still supposed to pay my outstanding balance of $27. Not going to happen. Meanwhile, I'm finding out from friends that they are currently accepting new clients! Woohoo! So glad that they can afford to take on the care of new patients, but not those who have spent thousands of dollars and who has been an existing client for many years. I am disgusted by the way that a psychiatry office would treat patients.

Worst place ever to get psychiatric help ever. I was with them for almost five years seeing Mark. When I started seeing him he was at 83rd Avenue and Bell Road. For two years I was with him there and then they moved him to Chandler location 40 miles from my home. I was able to see him for another two years through telemedicine and then one week before my appointment they called and told me I had to come in person so they could get my vitals. I asked if I could visit the Phoenix office so I didn't have to spend the better part of a day for a 15 minute visit. He would not accommodate me at all because he was busy and the times his office had were not convenient. After over four years of being with them to not be willing to work with me and giving me no notice at all I find that horrible. They are dealing with my medications and psychiatric health but do not care at all. Do yourself a favor and find another place to be seen. They obviously do not care about their patients.

Worst place ever to get psychiatric help ever. I was with them for almost five years seeing Mark. When I started seeing him he was at 83rd Avenue and Bell Road. For two years I was with him there and then they moved him to Chandler location 40 miles from my home. I was able to see him for another two years through telemedicine and then one week before my appointment they called and told me I had to come in person so they could get my vitals. I asked if I could visit the Phoenix office so I didn't have to spend the better part of a day for a 15 minute visit. He would not accommodate me at all because he was busy and the times his office had were not convenient. After over four years of being with them to not be willing to work with me and giving me no notice at all I find that horrible. They are dealing with my medications and psychiatric health but do not care at all. Do yourself a favor and find another place to be seen. They obviously do not care about their patients.

Today was my first day and everyone was pleasant and fast with getting me in to see My Practitioner. Danielle was super friendly and made me comfortable easily which was a godsend because I had a really stressful morning which sent my mental health into a downward spiral and headache. She was very thorough with my history, listened to my needs, brainstormed while talking me through her reasons, and recognized I had multiple overlapping diagnoses. We are trying me on a new med at the lowest dose and will see me in a few weeks and is willing to add other things if needed. KUDOS DANIELLE... THANK YOU for making me feel so comfortable in my chaos.

Everyone is so nice and kind! Love that Dr Ready handles my mental health. Couldn’t ask for a better doctor! Thank you 😊