Simonmed Imaging - Dobson Village Ii's Online Review Report Card

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Thieves. SimonMed will charge you an astronomical amount upfront, and then when you’re due a refund, they go ghost. I’ve called, left voicemails, sent emails, etc. And yet I’ve still been waiting on my refund for weeks now. I almost paid hundreds of dollars more because they couldn’t wait until my insurance proved the claim first. 🤦🏻‍♀️

I have never had good luck with Simon med as a service. At this visit, I was asked for $300 and I have a zero dollar copay. While they went back n forth to figure out their mistake, I had an hour of my time wasted. There was a TV show on in the lobby, and it was about unsolved mysteries. This one was about a doctor who kills his patients and it was really hard to watch. Especially with a 10 year old little boy in the waiting room watching it. When I told the receptionist about it she did nothing.

A lady at the front desk of suite 1 told me it would take 4 hours for my doctor's clinic to fax over the order for my x-ray, which needed to be taken on that particular day (The office would have closed by the time she said it would've gotten faxed.). I left and had it faxed in under 10 minutes.

Complicated online scheduling, office visit was great

Complicated online scheduling, office visit was great

Fast, clean and efficient!!

I have never had good luck with Simon med as a service. At this visit, I was asked for $300 and I have a zero dollar copay. While they went back n forth to figure out their mistake, I had an hour of my time wasted. There was a TV show on in the lobby, and it was about unsolved mysteries. This one was about a doctor who kills his patients and it was really hard to watch. Especially with a 10 year old little boy in the waiting room watching it. When I told the receptionist about it she did nothing.

SimonMed locations (multiple) were very difficult to find.Once I was able to locate the appropriate location, parking was difficult due to a lack of available spaces. (morning and afternoon appointments)After I was able to locate the appropriate office for the specific tests (not all locations do the same testing) ordered by my doctor(s), the testing experiences were professional and efficient. While waiting, I witnessed several people coming in for specific tests that had to be redirected to another building because their tests were not performed at this location.

Although I had requested a wheelchair, I had to hobble into the office and wait for 10 minutes while the receptionist argued with a customer about their insurance coverage. Once I was able to check in, the MRI tech brought a wheelchair and we went straight into the testing room. The techs agreed with my observation that Simon Med needed to provide better training to the scheduling/ receptionist staff. The imaging went well, and the tech kept me informed as to how much longer I had to go. Another tech, then helped me to my ride .