Banner Urgent Care's Online Review Report Card

Went to the clinic back on April 27th and they still have not billed the visit to my insurance. They over charged me on my co-pay and needed to wait for my EOB to request the refund. Tried calling the clinic and they are closed for staffing. Urgent care billing said they can't help me as the clinic has not submitted anything to they to send to my insurance and to call the clinic. Can't get anywhere and everyone is transferring me to someone else. Just want my claim submitted. Horrible customer service.

The only reason it gets a 1 star is because the receptionist and the physicians assistant who took my vitals was nice. The doctor (Sheryl Bacon) was horrible. Wouldn't let me get a word in when trying to ask me questions or explain how I was feeling and then got into politics and brought up the good Donald Trump did and how the current administration is bad. That is not something I want to talk about when I go to get checked out while sick. Also said how I didn't have a fever but when the assistant took my temp it said 100.1?! And when I brought that up she said "yeah well that's not something to actually be concerned enough about". I also had an appointment at 5:40, didn't get called back until 6:40, and didn't end up leaving until 7:45. Overall, horrible experience. Don't go here if that doctor (Sheryl Bacon) is going to be working, she made me feel very uncomfortable.

Was scheduled for a COVID test as part of my pre op and was told a COVID test prior to surgery was a must. I was told the COVID test was free and thus an appointment was set up at Banner Urgency Care in Gilbert. Went to scheduled appointment and had the COVID Test completed. While there, again asked if the test was free and the technician answered absolutely. Test was completed around 3rd week of September. Surgery was performed around 4th week of September. Fast forward to November and I get a bill in the mail for 50.00 and told I am late. First notice. Called "mydocbill.com/bucs to dispute the bill as directed on the bill/notice sent. Called 6 times, sent 2 emails requesting a call back or response to emails over a 3 week time. Each time I called I hung up after a 30 minute wait. Never got a response to my email requests. Finally, after 7th phone call and an hour and fifteen minute wait I was connected to a service rep. Explained the issue/concern and was immediately transferred to a supervisor which entailed another 30 minute wait. The business model for Banner is obviously set up this way to intentionally frustrate consumers in the hope most will simple hang up, give up and pay the minimal fee instead of trying to correct the deliberate mistake. No way 6 phone calls 2 emails should go unanswered or to not get a call back. Their business model is set up this way!!! I feel so sorry for the service representatives who are positioned to be verbally abused or insulted for such pathetic customer service!!!!/business model. Horrible service and all companies can be judged on how well they implement service response times and resolving customer service issues/disputes. Front end is easy peasy; back end requires commitment, integrity and commitment to customer service. This company fails. Do not use if all possible.

Today I made an appointment at 9:00 am for 1:45 pm. After waiting for hours, at 12:30 they texted and said my appointment would be canceled "due to staffing". We waited all day for a much needed appointment, only to have our appointment canceled right before. When I tried calling this location, no one answered and the phone just stopped ringing each time. Unbelievable.

They don't care about you here and don't listen to what you have to say. I went in on a Wednesday after feeling sick since Monday.. doctor told me it was just a cold and to take Zyrtec.. well a week later, still wasn't feeling better so I went to my doctor office. They strep tested me there, came up negative, but after looking at my throat determined it is some kind of bacterial infection and gave me steroids. If the doctor at urgent care would've just believed me when I said it was more than a cold, I may not be sick over a week later, had a gotten the medicine prescribed the first doctor visit. I'll give it 2 stars, because it was quick service and I didn't have to wait very long in the lobby, it was also 7 pm and no one else was there.

Made an appointment. Showed up on time. Waited for 30 min before we were told it was going to be another 2.5 hours. Ridiculous.

They let three bats sit in the parking lot for 20 mins only to say they won't let us in because of staffing issues. They should remove the word urgent from there name

Turns out, I have pneumonia. Sent me home with nothing. This place is the worst. Don't waste your time, your money or risk your health.

I love this urgent care and recommend it they are really nice staff specially Dr. Miranda she is amazing person so smart and all the people work there they are amazing they are my first choice always for me and for my family

This place is the worst place I've ever been. The idiot at the front desk should have clued me in. Not one car in the parking lot, yet and hour wait.(There was no patients in the building but me) Horribly managed by incompetent buffoons and even bigger idiots in the front office. Negative 3 stars. Man! The stupid woman up front was the worst!