Christopher S. Stewart's Online Review Report Card

Scheduling staff are very rude making excuses and no empathy. I was told that medical asst. would call on a Friday for follow up treatment for infection. It is Wednesday now and I have yet to recieve a call. All they could say when I called is they were "busy" and to wait for the call. Unprofessional, uncaring, and definitely rude.

I recently got home from my appointment today and after discussing over dinner with my wife I felt a need to vent. I had prostate surgery December 7th and my scheduled follow up in March was cancelled due to the doctor not being available that day. Hence my make up appointment was set back about 5 more weeks to today April 28th. I patiently waited in an exam room for an hour for a 2-3 minute consult. I had a list of questions in my pocket and never was given an opportunity to reach for them. I have to say I question whether I will return in 3 months as requested. Dr. Stewart is a good surgeon but his patients need more than that, or at least I do. I know I’m upset right now and rightfully so I think. I feel neglected and I waited a long time for this chance to talk.

I visited Dr. Stewart at the Arrowhead Clinic. I waited 1 hour past my appointment time and when I was finally seen I commented that I thought they had forgotten me. His retort was, well we're busy. I am too. My insurance was billed $331 for the 10 min. or so that I was with him. Consequently, he didn't have a clue. Maybe he's good at prescribing drugs or surgery.

Scheduled an appointmet, advised of a time constraint I had. They scheduled me a week and ahalf out which I kind of expected. They scheduled me for telehealth which I also kind of expected given COVID etc. The reason of the one star? The day of my appointment, an hour before my appointment I still had not recieved the link for the telehealth meeting. I called the office to check on it and they had cancled my appointment and needed to re-schedule 2 weeks out. No call, no e-mail, nothing. I walked away. Dr Stewart may be an excelent doctor, but the practice / front office is very unprofessional and will waste your time.

My mother is his patient and repeated attempts to contact him have gone unanswered, from the patient, to the primary care doctor, to the pharmacist, to her new urologist. No one has reached him. And billing, even worse, forcing her to pay before being seen again, when she was CHAMPVA, and refusing to reimburse.

My mother was a patient. WAS being the operative word. We couldn't reach him for appointments, prescriptions or billing errors. We tried. Her primary tried. Her pharmacist tried. And even her new urologist tried. One her last two visits they demanded a copay, or she couldn't be seen. On top of Medicare, she is CHAMPVA, which means NO copay at all. They refused to refund her payment, even lied about billings to CHAMPVA, and once tried to make some idiot claim that it had been bought out. It's a federal program. Seriously? So, since they refuse to he professional in any sense of the word, we will notify the State Board.

Refuses to return calls from my mother, her primary care doctor, her pharmacist, or even her new urologist. Refused to see her until she paid her copay, which she didn't have, as she was a CHAMPVA patient. Refused to reimburse. Next step, AZ Board.

Although Dr Stewart is a great Physician and the office staff is very personable, it is extremely difficult to have calls returned,procedures scheduled and necessary prescriptions sent. Overall it was a frustrating experience.

Dr. Stewart is very thorough and professional.

Great doctor but he always runs late. Then when I’m sitting in the patient room I hear him take up my time while he talks with two “Demo dolly” drug reps.