City Of Hope Cancer Center Phoenix's Online Review Report Card

Clean, quiet, nice dining room, accommodating staff. I recommend. Nuff said.

I've always had a great experience at City of Hope (knock wood). Everyone is friendly and prepared to console you, pray with you, and listen to your concerns. I only wished they could keep the same doctors for a longer stay. With a shortage of doctors, there is consistent churn in the market.

I had a friend where I was his POA who recently went to City of Hope. It was a very bad experience and he got sicker from their "care". The hospital was more interested in continuing giving him chemo and never once mentioned how sick he was. I would check out other places, do your research be 100% sure. While my friend was in hospice City of Hope would call me to schedule his treatment.

I had my first visit back in June. Turns out they billed for a fake visit that never occurred. I have been contacting billing and they keep saying it will be reversed but they have not done it. To my surprise they sent to collection to a visit that NEVER happened. I have been giving the run around and nothing gets done. Beyond frustrating to say the least. This needs to get fixed ASAP!

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The new registration process is hard on the patients. Checking in at the clinic today was not good. Standing in line for 10 min. Is tough if you have stage 4 cancer. They need to stop this. They added Medicare questions? The extra traffic in the clinic lobby is upsetting. Give patients a quiet check in. This process is ineffective and time consuming.

I was referred here for surgery and from the first phone call, everyone fell all over themselves to make sure I knew exactly what was happening at every step. I was previously scheduled for surgery at another hospital and that fell through literally at the last minute (almost on the way to surgery) due to my completely incompetent doctor, so when I was referred away, it was a bit of a relief. It turned out to be the best thing that could have happened. My new surgeon, Dr Scribner, was gushed over by everyone who I spoke with prior to meeting him. I thought it was overkill, but wow, he really IS that good. I arrived for my major surgery at 0830, was in the O.R. by 10, back out at 12:30, and home by 3:30, including a stop at Walgreens. If I didn't have holes from the laparoscopic tools, I'd have sworn they just knocked me out and woke me up. The hardest thing about my recovery was sitting still because I felt like I could do anything. I would highly recommend CoH and especially Dr Scribner and his team.

Great staff. Nice facility. Horrible name, which makes it hard to find on google. I appreciate the desire to communicate hope but the name does to really relate to the place “hope hospital” would be much better

My dad had a biopsy here and we were told the results would be available in 3 to 5 business days but STILL no results!! I called the doctor last week and left a message, and STILL no phone call. What the heck?! They told me to check the portal as they may be posted there, but that doesn't work either. I am not impressed with this place!!

Dr. Park should be fired for her lack of competence. At least she was able to admit that she was “out of her depth” after I called her out on it. Even after speaking with Jane Truemner, a Department Director at City of Hope, about her poor conduct on my initial visit, the behavior was repeated and then some. She had never been spoken to by Jane nor any other head of staff (including the director of her own department who I know was told about the issues I experienced) about my concerns by the time of my follow up visit 3 weeks later. I’m concerned about the well being of oncology patients who are currently trusting these medical amateurs to take them and their conditions seriously… poor communication from the top all the way down at City of Hope.