Kent Johnson's Online Review Report Card

After reading Dr. Johnson's reviews & Village Medical for the location he works at, I was hesitant to go here. I was referred by a family member that goes for more routine issues and had not had a bad enough experience to look elsewhere. I don't plan to return due to my experience here in just one visit. This place was unprofessional.

I've been going to this doctor's office for several years. Like many others, the office was o, but over the years it has grossly deteriorated. I scheduled a check up appointment to get my medication refilled. I made appointment through the call center. When I got there and I was told that it was supposed to be virtual. I guess they left a message the night before. Ok fine. So I sat in my car and went ahead and did the virtual appointment. I was told to go and get blood work "give me a few minutes and I will send over the order". I waited for over 4 hours because the lab said the doctor's office didn't fax over the order to have the blood work done. Three calls later it was done. This was last Wednesday 2/22. Fast forward to 3/3 and I'm still struggling to have my prescription filled. Of course they claim they called or left messages but I only received 1 message which was today, 9 days later. Every time I call, I get the call center and then they have to call someone from the office to look into the situation. I was told today the prescription would be called in today. Needless to say, it wasn't and I am back to square one.

I think Dr Johnson and staff are excellent...I have been seeing them since 2015 and not a single complaint.

Don't go to this place doctor J is horrible just look at his Reviews It tells you all go see someone else I tried to getting my med refilled And I was in my 3 months Window to receive it And a month before he did refill it don't see the Difference Just like for many years he did.But someone goes in his office and tells him Wrong information then he would not do it I had to scramble around to see a better doctor The time when I need my meds They do not care I don't care Putting up This post horrible doctor Sorry not a doctor it's horrible Thank you for taking care of all these yearssss one little bull said cannot take care My needs As a patient. Thank you and I appreciate it where you did. Just take care of your other patient I'm not important I guess.

I was diagnosed with covid and I have a very bad cough and sore lungs. I am only able to schedule virtual appointments, which I totally understand. However, I booked for an 11:40am and was told I didn't have an appointment when I called asking why no one called me. Then I booked for a 1pm with their apologies, only to wait in the "waiting room" for an hour and a half and nothing. I am so done with this place. Awful, absolutely awful, customer service.

I've been going to this office for the last several years because I really liked Dr. Johnson, he would actually listen and offer services and not give me a hard time or be dismissive like so many doctors are. There was a period of time in which my insurance wouldn't cover me to go to this office so I would gladly pay out of pocket. Well, I do not know what has happened the last year, because now it is Village Medical, I am not sure if Dr. Johnson even works there any longer, when you call to make an appointment or for anything you are directed to some call center in some other country but not the actual local office, and the last two doctors I have seen here (both female, which normally I prefer) in this case, acted dismissive and judgemental about my issues. I don't understand why doctors feel the need to deny or refuse to acknowledge my concerns as a patient, especially when I am asking for something specific. They seem so skeptical of any request, act holier-than-thou and like they know more about your own body than you do. They might know more about medicine in general, but they don't know what I myself in my own body am experiencing, so when I go in and they basically tell me "no, you don't need this", or "well, this issue that you feel is serious I don't think is serious so try some over the counter meds instead,", that's not helping your patient that's just being a jerk and acting like you think the person's issue which they are telling you is important and serious to them and just making it seem like they are exaggerating and it really isn't important at all. My health may not be important to you Chelsea and Dr. Watson but it is important to me, I don't go to a doctor because I want to be degraded into feeling like I'm a dumb person for being concerned about my health or for knowing what works for me, I want a doctor who is going to stand up for me and offer to help me. I will be looking into getting a different provider, and I will definitely avoid Village Medical offices in the future. The only reason I came to this office at all was because I liked Dr. Johnson but now I am not even sure if he still works there he is never available on the days I try to schedule and it's not always easy when you work during the week to get days off to go see a doctor.

We absolutely love Dr Johnson and all his staff. I’ve taken my family to them since my kiddos were babies! Even my parents and in laws see them. We have since moved to another state and wish We could take all of them with us! A wonderful doc and wonderful practice!!

Since dr johnson moved the practice to villiage medical. Front office Service is terrible. No referrals calls and mess not called in.

Horrible doctor don't go there he doesn't care about your health. Plz don't go to him

My parents both tried to be seen since they were struggling breathing (both has asthma) and had really bad respiratory illness. My dad was told they would only do a virtual visit since he had covid symptoms. My mom had to tell tge office 4 times she needed them to listen to her lungs, something wasn't right (happens with asthma). She was given the run around and finally insisted they see her. My dad was seen virtually, hasn't gotten much better from the sinus infection they said he had. He tried calling back to be seen since his chest was still tight (often again a side affect of having asthma). The office said they would not see him if he didn't have a COVID vaccine. So if you want a doctor to see you if you are actually sick, this is not the doctor's office for you. My parents are both established patients here and are getting a run around and attitude from the office staff. Oh, and when my mom finally got in, she had pneumonia and the doctor wsaid it was a good thing she came in. But you know, the office staff knows best and in the name of "COVID" we do see patients anymore. We use it as an excuse to be lazy bums.