Nextcare Urgent Care's Online Review Report Card

Next Care Estrella has been consistently great for our basic medical needs. Living out in the "boonies" I was fearful of not having service for immediate medical attention. Then I experienced Next Care and my fears were relieved. Efficient, knowledgeable, kind. I don't hesitate to use Next Care Estrella!

I was treated kindly from the start, wait was not long. From staff to physician assistant were amazing. Especially the med tech who wrapped my toe and put shoe on. ( broken toe). I’m not from here, ( California ). It was nice to be treat with kindness

Wait time was short, staff were very professional and friendly! Highly recommend

As an immune-compromised cancer patient the ability to get in and out and the space implemented for social distancing was fantastic. The front desk staff, and the nursing assistant, was amazing along with PA Townsend I appreciate this staff greatly as coming from a trauma medical background they were up to speed and efficient most importantly they were practicing with each patients safety in mind. Thank you so much for your professionalism!

I took my son in after two days of fever, cough, runny nose, and crying that his ears hurt. I have been to other Nextcare locations multiple times with no issues, so I didn't think anything of it when I made his appointment. BOY, was I in for a rude awaking! By far, the most uncaring, unprofessional, dismissive PA, that I have ever encountered. After a short wait in the exam room,  he came in, introduced himself, asked the reason for the visit, and proceeded to examine my sons ears. He looks in the left, and quote for quote, tells me "there is too much ear wax to see anything.", proceeds to right ear. "This ear is red and infected. Have you been giving him anything for this?" Other than over the counter pain medicine, for the fever and pain, no, I have not. He says okay. Well another way to tell if he has an ear infection is to feel his glands. First off, I don't need to feel my sons glands to know whether or not he is sick and has an ear infection. I can tell by his demeanor, fussiness, oh and the ONE RED FLAG that always indicates an infection... FEVER!! Regardless, I can not treat his ear infection without an antibiotic as it as progressed too far. So to wrap up, he asked if my son was allergic to anything, to which I replied amoxicillin. He is sensitive to it. I tell him the last couple times he had an ear infection, he was prescribed Cefdinir. Again, quote on quote, "So he can take that and does fine but not amoxicillin because it's the same thing, okay I will send it in." This entire conversation and exam was done in less than five minutes. He walked out, I gathered my stuff, and he was sitting at the desk. I wanted to confirm he was sending it right over, otherwise I would have asked for a written copy as I was on my way to the pharmacy right after the appointment. So I walk by the desk and asked him if he would be sending it right over. If you have ever bothered someone that didn't want to be bothered and could see it plain on their face, that was definitely him. He was so rude and sarcastic when he answered. At this point my blood was boiling and I was doing everything to keep it together. I ended up just walking out. Absolute disgust! He should not be in the medical field. I followed up with my son's pediatrician and she was speechless by our encounter. She first confirmed that he should have cleaned the ear out to see if there was an infection. And then she confirmed that Amoxicillin and Cefdinir are not in the same drug category. The real kicker comes when she starts the exam. She started with his right ear, which was pink and then moved to the left. Guess what, NO wax. None! She could see in it just fine. He also was not tested for the Flu or COVID at urgent care, which again, she could not believe considering all of his symptoms and how long they have been going on. Well, you guess it, he was tested and POSITIVE for Influenza A. Wow!!! I am shocked! At this point. he has already been taking Cefdinir, so she did not want to switch his medicine, but definitely didn't believe it should have been prescribed in the first place without further examination by this PA we saw. You can now imagine my complete disappointment and frustration!

I took my son in after two days of fever, cough, runny nose, and crying that his ears hurt. I have been to other Nextcare locations multiple times with no issues, so I didn't think anything of it when I made his appointment. BOY, was I in for a rude awaking! By far, the most uncaring, unprofessional, dismissive PA, that I have ever encountered. After a short wait in the exam room,  he came in, introduced himself, asked the reason for the visit, and proceeded to examine my sons ears. He looks in the left, and quote for quote, tells me "there is too much ear wax to see anything.", proceeds to right ear. "This ear is red and infected. Have you been giving him anything for this?" Other than over the counter pain medicine, for the fever and pain, no, I have not. He says okay. Well another way to tell if he has an ear infection is to feel his glands. First off, I don't need to feel my sons glands to know whether or not he is sick and has an ear infection. I can tell by his demeanor, fussiness, oh and the ONE RED FLAG that always indicates an infection... FEVER!! Regardless, I can not treat his ear infection without an antibiotic as it as progressed too far. So to wrap up, he asked if my son was allergic to anything, to which I replied amoxicillin. He is sensitive to it. I tell him the last couple times he had an ear infection, he was prescribed Cefdinir. Again, quote on quote, "So he can take that and does fine but not amoxicillin because it's the same thing, okay I will send it in." This entire conversation and exam was done in less than five minutes. He walked out, I gathered my stuff, and he was sitting at the desk. I wanted to confirm he was sending it right over, otherwise I would have asked for a written copy as I was on my way to the pharmacy right after the appointment. So I walk by the desk and asked him if he would be sending it right over. If you have ever bothered someone that didn't want to be bothered and could see it plain on their face, that was definitely him. He was so rude and sarcastic when he answered. At this point my blood was boiling and I was doing everything to keep it together. I ended up just walking out. Absolute disgust! He should not be in the medical field. I followed up with my son's pediatrician and she was speechless by our encounter. She first confirmed that he should have cleaned the ear out to see if there was an infection. And then she confirmed that Amoxicillin and Cefdinir are not in the same drug category. The real kicker comes when she starts the exam. She started with his right ear, which was pink and then moved to the left. Guess what, NO wax. None! She could see in it just fine. He also was not tested for the Flu or COVID at urgent care, which again, she could not believe considering all of his symptoms and how long they have been going on. Well, you guess it, he was tested and POSITIVE for Influenza A. Wow!!! I am shocked! At this point. he has already been taking Cefdinir, so she did not want to switch his medicine, but definitely didn't believe it should have been prescribed in the first place without further examination by this PA we saw. You can now imagine my complete disappointment and frustration!

My daughter needed a sports physical and I was able to get her scheduled with ease. The staff was very friendly and helpful. Wonderful visit and will be back for any further needs we may have.

The staff at all levels was fabulous and caring!

Super fast and friendly!

The staff was very kind and efficient. The ARNP was very attentive and knowledgeable. Thank you