Edita Extra-Mendoza's Online Review Report Card

I have worked and retired from healthcare and let me tell you I have seen a lot in 42 years. Dr Edita is an extremely caring,thoughtful,extremely competent doctor. She has never mis diagnosed me and I can sometimes be a challenge. I highly recommend her to anyone needing a good doctor.

Always takes the time necessary to do a thorough exam, listen to my concerns and answer questions! Yes, it's usually a long wait in the office, but that's because she takes the time that each patient requires. She often misses her own lunch break so she can see everyone!

I’ve been a patient of Dr Edita for several years and really like her and her manner. My only complaint is with the office staff, and yes they aren’t treating me but they are an integral part of the care in getting messages to the doctor and pharmacies, etc. They are non responsive to say the least. Very disappointed that such a wonderful doctor is saddled with a staff that is sub-par.

Dr. Edita has been my GP for 20 years. She is caring, considerate, extremely knowledgeable and efficient. On occasion she has contacted me before or after hours for follow up or a wellness check, beyond the call of duty. I agree with other comments that front office often seems short staffed and calls are not always handled promptly, but I think that's typical in a busy practice.

I have always been helped ASAP. Takes care of the problem.

I have been trying to reach this office sine 12:30. The recording the first time I called says the phones are off for lunch and will turn back on at 1pm. I called again at 1:23 only to get the same recording.

These doctors do not care about their patients. They have more patients then they can handle. I get a sinus infection about once a year. After weeks of fighting a cold, I knew it turned into a sinus infection. It was Friday and I called their office first thing in the morning. No answer. Then no appointments. Over the day I left 5 messages and talked to staff a few times who said they would tell my doctor it was urgent. She did not call me back. My Saturday evening I resorted to an online doctor. With in one minute of talking to one I had a script for an antibiotic and a steroid- the two things I desperately needed to get my sinus infection to go away. This doctor called me on Monday morning. I will not be going back. On top of this, these doctors have horrible bedside manner. She also wrongly diagnosed me with “arthritis “. I had a hip injury from running. She has called me the wrong name several times too. Do yourself a favor and avoid this practice unless you just want to be another number and not an individual when it comes to your healthcare.

I am saddened to report that I agree with the low star ratings. Dr. Extra-Mendoza is a very good doctor. But I've had so much trouble getting through with the front desk staff. I know things are difficult right now but there seems to be a lack of compassion and empathy by the front desk staff. We switched doctors months ago to a wonderful Internal Med provider through TMC. I requested a code to link Dr. Mendoza's MyChart info with the TMC My Chart info. I made 3 requests and finally contacted the corporate office and was helped immediately. I also shared my concerns with the corporate office. I also told them if someone wanted to call me and get specifics I was happy to share my experiences. One of which was Dr. Extra-Mendoza taking a month off but even if she arranged coverage her calls and refill requests were not being handled. I went into the office with a written note (I couldn't get through on the phone) and observed a patient in what appeared to be great distress over stomach pain. She was probably in her mid 80's. The front desk staff person seems (to me) very callous in her response. There was no kindness or caring in her voice. At this point I would think the corporate office should get involved. These low star reviews are evidence of the need to do some improvements in this office.

I suggest you go to some other reviews other than Google. She is far better than what you see here!

Bad front desk service. I was misled with inaccurate information and now they won’t take the insurance. Will need to change again.