Western Dental & Orthodontics's Online Review Report Card
Western Dental & Orthodontics
3.4
Average Star Rating
493
Total Reviews
27
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Review Summary
Western Dental received 62.1% positive feedback, with patients praising the friendly staff, gentle care, and affordable payment plans. However, 37.9% of the feedback was negative, primarily citing billing issues, long wait times, and unprofessional behavior. Overall, the practice provides compassionate care but needs better time management and administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
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List of Western Dental & Orthodontics's Reviews
If you are someone with a chronic illness/ disability and your dental health is taking a huge turn for the worst, this clinic is not for you. I have a hole in my tooth that other dental offices thought couldn't be saved. My TMJ doctor referred me to Faces for imaging and dental exam and this is where they told me this was super urgent to take care of for my overall health. Due to my financing, I cannot afford a root canal so I researched this office and scheduled for an emergency extraction. My appointment was at 9am, they called me back 20 minutes late. I was brought back for imaging, the tech didnt wait or walk with me. I do use a cane. I was asked if I could take out my facial piercings and I said I could try but he said it was fine. He ultimately asked me to remove them after a few images and I was able to remove a few. I kept asking for a glove for more grip to remove my piercings and was ignored. I was then told to be more prepared (in regards to my piercings/ earrings) next time. He then walked me to the space with the exam chair and a few chiars to the side and equipment. He didnt tell me to sit so I stood and waited for somebody. A woman came over and asked if I would like to sit, I asked where I should, she replied "well you are getting work done.." I layed back in the exam chair for 5 minutes and she came back and said we were going to take more images. I told her that is why I asked where to sit as I got myself up. Again, I am disabled this is a lot of work for me. She goes "well it doesnt take that long". I literally just wanted to leave and I should because my visit just got worse. Doctor finally sees me by 10am, I tell him about TMJ and problem tooth. He says it doesnt need to distracted and it could be root canal blah blah, it turns into financing discussion whatever. He says he's not pulling the tooth and I need to see oral surgeon. Before this we go into the exam, he knows about the TMJ, but is trying to get me to open my jaw more. He prys my mouth open with his hands! A scene straight out of a horror movie. I could not believe the way I was just being treated here like not even human. Dont put yourself through this and go else where.
Reviewed On Google
I had an appointment scheduled at 9:00 AM and arrived early at 8:40 AM after driving 30 minutes to get there. We had to wait outside until opening, and I wasn’t checked in until 9:28 AM. After that, we waited an additional 30 minutes and were still not seen. At that point, there was no value in having an appointment, as it resulted in over an hour of waiting despite arriving early. This was very frustrating and a poor use of time. Due to the delay, we had to reschedule for next week, which adds further inconvenience given the travel time involved. I’m disappointed with the service and would appreciate better time management and communication for future appointments.
Reviewed On Google
Let me start by saying I love the people in this company. The way they care about there work and also us patients is amazing. The new manager Chyenne is fantastic. She's fast and super helpful. Then the back staff. Dr.collins is an amazing doctor. He gets down to the bottom of it. And unlike other doctors he puts the patient first. He makes sure your comfortable. I've been there on super busy days as a walk in and him, Valentina, and Martin, always make sure that I'm leaving better than how I came. Chyenne works with me and my scheduling. I refuse to go to any other dentist or offices because the crew they have in this place. My teeth you may ask? Fantastic!
Reviewed On Google
Great customer service management is great very friendly, place is super clean
Reviewed On Google
Let me start by saying I love the people in this company. The way they care about there work and also us patients is amazing. The new manager Chyenne is fantastic. She's fast and super helpful. Then the back staff. Dr.collins is an amazing doctor. He gets down to the bottom of it. And unlike other doctors he puts the patient first. He makes sure your comfortable. I've been there on super busy days as a walk in and him, Valentina, and Martin, always make sure that I'm leaving better than how I came. Chyenne works with me and my scheduling. I refuse to go to any other dentist or offices because the crew they have in this place. My teeth you may ask? Fantastic!
Reviewed On Yelp
The dental assistants are the sweetest!!! This place is my go to🙃
Reviewed On Google
I am very satisfied with my visits and valentina and chyenne always help me with scheduling and making me feel welcome .
Reviewed On Google
Had a great experience at this location. Valentina was awesome and has helped me through the process.
Reviewed On Google
this location is NEVER open and they NEVER answer their phone!!!!
Reviewed On Google
This location is NEVER open, and they NEVER answer your phone.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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