Arizona Family Vision Center's Online Review Report Card

I’ve been here twice and they are super friendly and helpful

Great service, lady at the front was very knowledgeable and helped me quote different options for my prescription.

Always enjoy the time I spend with the staff here. They always go above and beyond in their work and recommendations of frames. Great selection too, which is a plus. :)

This experience was unfortunately not good. Very rough. The staff is half decent at best. They do not strive for excellence at a quality level of service and it shows. If you have astigmitism like myself, you can expect a long delay in contacts lenses depending on your eyes. Doctor stated 3-4 weeks on Oct 28. Ouch, okay that's a long time. No worries, I get it. These are custom lenses for my vision. 4 weeks fly by. No call? I call the desk for an update on shipment. "Oh its actually coming Dec 8th." Okay... Dec 8th comes around. No call. I call Dec 9th. "Oh it's actually coming Dec 15th." Haha fine! We schedule an appointment. I get a voicemail, "oh well your trials did not arrive." I didn't return the call back at this point and just waited to see if they will even reach out. Kinda over it... January 5th. I call because what's going on and no follow-up and no they did not talk to me based on their "notes". "Oh it said it supposed to come Dec 16." Okay weird. No call back after two hours. Alright status? Oh it says it's January 19th. I've waited 3 months for trials. Past Halloween, past Thanksgiving, past Christmas, past New Years. They are a waste of my time. I just gave up and decided to go somewhere who can provide answers and accuracy at the very least.

Their apts are booked out till November….

I have had serious eye issues my whole life. So i have been from Phoenix, Arizona all the way to Tacoma. Philadelphia, Atlanta, LA. And I have never had the excellent level of service that I received here, with Dr. Rodriguez-Torres. Very friendly, down to earth, easy to understand. She took the time to explain in detail what exactly what was happening in my eyes. She explained my surgery to me and even told me that my vision is correctsble with modern surgical technology. I was bĺown away. I have been told for years there is little to no chance that correction is possible. She further offered EVERY SINGLE option available to me and answered ALL of my questions. There were a lot of them. My appointment probably lasted upwards of 2 hours. She never once diverted her attention and she never acted like I was taking too long. I am so happy i found this little gem in South Phoenix. Anyone with vision needs, I highly recommend. Return and referral business WORTHY!!! THANKYOU!!!

I had a fantastic experience with the team From the moment I walked in, I was treated with kindness and professionalism. The staff were friendly and efficient, and the office was clean and well-organized. Love the outcome and the options that were given to me and now I have multiple family members coming to this location. Now I can see clearly and still have my Diva look

I walked into the office and they help me immediately. No wait or anything. Thank you to the employees.

Every time I need to get my glasses I always come to this location. I’ve been coming here since 2015. The staff here are so friendly and Dr Lajubutu is such an amazing doctor. She’s very nice and friendly. The entire staff including her makes me feel very comfortable and they all know me by name lol. I even had my daughter coming here. I won’t go anywhere else.

as a new patient, i felt very comfortable and welcomed! the staff and eye doctor were all very sweet. will be coming back!