Biltmore Eye Physicians Pc's Online Review Report Card

I saw Dr. Bethany Wong and it’s been a long time since I’ve felt so validated and cared for by a physician. She didn’t just give me my results and send me on my way, I explained to her my frustrations with glasses and she explained to me exactly where the corrective lens is positioned and helped me find an alternative contact lens that I was more comfortable with. She could have just settled with what I already had, which was working just fine, but took the time to take my feelings into consideration and find a resolution for my overall quality of life. Everybody else in the office is extremely pleasant and it’s just the best!

Kind, helpful, competent care. I could not have asked for a better experience. Many thanks!

Dr. Villareal is my hero. As the on-call doc, she stepped in and met me at her office at 8:30 pm, after I had been experiencing major pain in my eye as a result of an injection in my left eye earlier that morning. Although I had never met her and she was not my treating doctor, she made me feel completely at ease and she was very thorough, taking her time to resolve my issues. A consummate professional in my book! Her compassion and kindness will not be forgotten, PLUS my eye feels great today!

After decades of being treated indifferently, like a product on an assembly line by harried staff and physicians, it was quite moving to be welcomed into Biltmore Eye Physicians as if I was a human being. I don't know if they lucked out getting so many lovely employees or if someone in that office sets the tone ... like the saying "As the head goes, so goes the body". From the first greeting by the front desk receptionists to the last stop at the check-out window, I was treated with kindness, warmth, and respect. Dr. Bethany Wong is in a class by herself. She has a gentle voice and a light touch. She explained everything with care, but not condescension. She listened to my concerns patiently without abruptness. I felt completely relaxed and safe. I had to blink back tears when I left. (Just goes to show how long it's been since I've been treated with any humanity.) I wish that this fine group of people would have an office for every medical specialty!

My eye was damaged during a surgery. I went to PDEC and they pretty much blew me off. I was fortunate to have a friend of a friend recommend Dr Bob and Dr Eileen at Biltmore. They quickly put me on the correct meds for my eye and got it to the point that I could go without wearing a patch. Dr Bob was so detailed about making sure I had the best care that he sent me to two of his colleagues, one at Mayo and one at Midwestern University to 100 ensure I had the best level of care. We settled on another surgeon for the surgery but am still able to see Biltmore for my aftercare. I will scream from the rooftops till the day I am gone that this is the best place for your eye issues. Thank you so much to the front desk staff (who are the kindest women and always greet me by name), the medical assistants who always make me feel comfortable and laugh with me when I’m nervous, Dr Eileen who was so sweet and supportive in healing my eye so the Dr. Bob could figure out how it was damaged and make it right. I love these people!! If you’ve read this far, just call them and schedule. You won’t regret it.

Everyone is amazing and I am so happy with the care I received from Dr. Wong. Great office, great people, I definitely recommend going here if you’re looking for a new eye doctor and you want quality.

Dr. Wong is super knowledgeable and a great doctor. I would definitely recommend her.

I've been going here for years for my special eye condition of keratoconus. Dr. Bob is very knowledgable, is gentle mannered, never in a rush to get onto the next patient, always has a smile, and always takes great care of me. One time in particular, I lost a contact lens while out of state. When I got home, I called, and they said they were booked for the next couple of weeks. When I explained my situation of using just one contact lens, they found a way to get me in. When I got there, I realized it was lunch hour, so he willingly missed his lunch to take care of my emergency. Customer for life. I recommend Dr. Bob to anybody.

Both Ann and Bob Bullington were my Doctors. I think both are the very best in the field. Ann was not doing surgeries so she recommended Bob. Both in my opinion are outstanding Dr's for eye care. Unfortunately, I could no long see them as their staff told me they no longer accepted my insurance. Very sad to hear. I heard Ann retired, wish her well. They helped me so much with my eyes. Now I have aged and on Medicare and still they don't accept my insurance. I would recommend Dr Bob Bullington for sure to anyone looking for excellent eye care.

I was a patient of Dr. Ann for decades. Now that she's retired, I am seeing Dr Villarreal. She gave me such an amazingly thorough examination yesterday and I would recommend her to anyone. The reason I'm only rating three stars, is that the practice does not participate in Medicare. It makes it difficult for seniors on limited income.