Buena Vista Ophthalmologists, Pc's Online Review Report Card

Called for a premium lens replacement consultation, never heard back until a week later.

Dr. Monica Ramirez and her staff are the best. That take care of you and your concerns. Definitely I recommend her.

Great staff! Highly recommend this place for your next vision check up.

Fantastic technician that measured my eyes for my first pair of glasses. Her name is Shoshone. She was so empathetic and patient. Wonderful person.

Shelly was rude and acted condescending towards me which no matter what the situation is poor customer service. I would never go back there or recommend it. The people seem to act as if they are above the person asking for service and that they cannot be bothered to actually provide the time or effort to be friendly or make the customer feel welcome. The other person working did help me more, however I still felt unwelcome and that they were trying to get me out as soon as possible. This review is for the optical shop.

4.20.21 I have been patronizing both Buena Vista Opthalmologists AND Contact Lens center in this same building for more than TEN years. My reviews for both have been five star. This is where I get my eye exams and buy my contacts so naturally, it's super convenient to be able to order eye glasses here as well. I don't see a separate page to review their Optician's, which is unfortunate because my experience there was horrible. I have bought several pairs of glasses over the years at this location. The last time was 2016, so yes, five years ago. The older gentleman who used to operate this store was kind, knowledgeable, and professional. Unfortunately, the current optician, Shelley Jewell, is just the opposite. First, their selection is underwhelming: not many frames to choose from. I picked two frames and then it was time for "the numbers." My prescription is so strong that my lens cost more than the frames. Shelley proceeded to give me a price that I thought was "kind of high" but then again, the lens always make the price higher. However, I then asked her to review ALL elements of this order: + High Index (thin lenses) vs Polycarbonate (thicker lenses) + Blue glare (if you're looking at computer screens) vs regular + Photochromatic or adaptive lens that get darker once you're outside in the sun + Progressive lens aka invisible bifocals (yes if you're 40+, that might be a thing) vs. regular lens There are four pricing tiers to choose from for thickness of lens, the lowest index aka thickest lens to the highest index aka thinnest lens. Once she explained the pricing, I realized Shelley had given me the pricing for the highest index lens. Super presumptuous. When I asked her to please itemize so that I could see the difference in pricing, Shelley made a face, as if she was totally put out. She then proceeded to inform me that the frame would "show" the thicker lens and it would be heavier. Not new information for someone who's been wearing glasses since I was a kid and now investing in them as an adult for 30+ years. Do you think I don't know that? She's trying to talk me out of the thicker lens because she doesn't want to do all the different cost breakdowns. Which is her job. And she wants me to spend more money. Which does not fit the price point I mentioned up front. Getting the middle grade lens was the best choice for me, given my budget, which I shared with her. I've had the "Cadillac" of lens, the highest index lens, before, when I could afford it. But that was not going to be this pair. She proceeded to calculate the different prices and write them down for me. I was going to ask her to do that for the second pair but a coworker came in and she got up from the table, to socialize with that person. IN THE MIDDLE OF OUR TRANSACTION. Are you kidding me? That nailed it. Done. Not spending my money here. As any good salesperson in ANY industry knows, none of this was good customer service/sales etiquette. incredibly short-sighted. Pun intended.

First, the vision correction prescription was way off. I discovered that when I had new glasses made. I called immediately and couldn't get an appointment for a few weeks. When I went back to get re-examined, they saw that the prescription was wrong but Dr Shivi Agrawal refused to write a new one, even though I needed it because I was about to go on a long driving trip and could not return a week later for a third exam, as she adamantly required, and have new lenses made in time. Rather than admitting they made a mistake and fixing it, they claimed my vision changed dramatically in the few hours it took me to go from the first exam to the optician where I ordered new glasses (which Dr Agrawal's staff checked several times to ensure they were made correctly). Evidently Dr Agrawal's comfort (or "discomfort" as she put it in overriding the Rx of the doctor I initially saw in the practice who was on vacation during my second visit) -- along with it seems internal practice politics -- were more important than patient care and vulnerability. She was dismissive, not patient oriented, and actually walked out in the middle of a problem solving discussion. I had to call her back but it did not matter. I left their office without a corrected prescription and will need to go elsewhere to get it and have new lenses made. Steer clear of this practice and especially Dr Shivi Agrawal.

I wish all doctors were as effective, professional, and caring as Dr. Floyd. She saved my eye, and she is the best. Thank you Dr. Floyd, and Buena Vista Opthalmology!

Dr. Minus is awesome! He is thorough, explains things very well, and listens to our questions! On top of all that, he rocks a bow-tie. He's the real deal! Highly recommend!

Dr. Minas is a very good doctor, and extremely nice. I had been to a number of ophthalmologists over the last few years for dry eye syndrome, and Dr. Minas (Eye Doctor) is the first to actually significantly improve it. He even gave me a free follow up and another procedure at no charge just to make sure my eyes were healthy. He moves a bit slow so plan on being at the office for a while, but I would have to say that it's worth it.