Cigna Medical Group's Online Review Report Card

I've been seeing Dr. Ara for close to a decade now, and I have to disagree with "Nick", the previous reviewer. Dr. Ara is an excellent doctor, and she has helped me immensely. She might seem a bit abrupt at first, but she is kind.If you're a primadonna and want a hand-holding BFF to sit and listen to you whine for an extended period about all the vague "pain" you have, seek help elsewhere. If you have actual health issues and you're looking for a skilled, thorough diagnostician, see Dr. Ara.I've been seeing Dr. Ara for close to a decade now, and I have to disagree with "Nick", the previous reviewer. Dr. Ara is an excellent doctor, and she has helped me immensely. She might seem a bit abrupt at first, but she is kind. …More

My experience has been that the staff, (both family practice and especially the lab), at the Phoenix location have been impersonal and lacks any kind of compassion.

Great medical Care

Great medical Care

Everyone there was professional and friendly. The doctor and nurse were both great at answering all questions. Very clean environment.

Everyone there was professional and friendly. The doctor and nurse were both great at answering all questions. Very clean environment.

It took me three tries, but I found an amazing provider at the primary care clinic. Jessica Holmes, MD is an amazing, caring, and attentive provider. I had less pleasant experiences with some of her colleagues, where I didn't feel I was listened to, but Dr. Holmes is absolutely amazing.

After having my first visit with this facility primary care office, I was super happy and pleased with the level of service I got. I called in with some pain and was given next day appointment for a Telehealth call with FNP Erin Cody. FNP Cody was AMAZING, she was kind and had great bedside manner. She displayed empathy for my symptoms and took the time to not only listen, but to understand my concerns while making sure I had all my questions answered. I was told by the staff that I would receive a call to get my follow up scheduled. Still in pain, I waited for a few days and received a call back but the staff member was unable to schedule me due to some schedule discrepancy. I was told I would be called back next day Friday, but never got a call. So I had to wait until after the holiday weekend to get my appointment schedule and only after calling multiple times to follow up with them. I came back in today for my follow up and things went smoothly at check in but the real issue started after meeting Dr. Zeenat Ara, as my experience with this Doctor was the complete opposite from the quality of care given by FNP Cody. Dr. Ara made the appointment feel rushed and seemed uninterested in listening to my full concerns or the changes that happened since my last visit; as if she had predetermined the diagnosis before even meeting me. She cut me off from speaking multiple times during my visit and didn't even bother to ask if I had any other questions or concerns before leaving the room. I didn't time it but she was in with me for a very short time, and it seemed as though she was a factory worker going from one patient to another down the assembly line making my experience very rushed. Dr. was inpearsonalble and cold; she responded to the concerns I was able to briefly voice with an air of indignation and indifference as though she thought I was questioning her course of treatment or medical advise. Typically with that type of demeanor and lack of empathy or bedside manners I would not return to the same facility. It is only due to FNP Cody's exceptional care, that I agreed to schedule my next visit with this office. It speaks volumes about a doctor when the FNP outshines them. I don't know what other circumstances or challenges Dr. Ara was facing on this day, but no patient should leave your office feeling this way.After having my first visit with this facility primary care office, I was super happy and pleased with the level of service I got. I called in with some pain and was given next day appointment for a Telehealth call with FNP Erin Cody. FNP …More

I've good luck with doctors, been there twice. Optical retail store OK, but I would have liked better selection and more advise on progressive lenses.

The general surgeon Dr Hoffman refused to see me at 10 minutes late because gps took me to the wrong location.. I was in the medical field for over 10yrs and we always tried to accommodate the patient especially on the one off situations but they would not even try.. Horrible Horrible service..