District Medical Group's Online Review Report Card

Worst medical place I ever had to deal with... Never again I rather die then deal with them

Just had my primary care Dr. Leave Valleywise, again. I can’t build a relationship with a provider since they all seem to move on from this place after a year or so. I’m guessing the working conditions here are not the best or they move on to better opportunities.

WOW! So I just moved here from Los Angeles and being HIV+, I was worried weather I would be getting the same level of care as I did in Los Angeles. As long as took to, first get my insurance here and second, to finding a provider that will listen, yes, maybe even chuckle, at my crazy ?'s, but at Valleywise, they listened intently and to all my concerns, EVEN, for some, like a beautiful lady, Karen, who listened while I had a bit of a meltdown and provided me some resources to help me me through for, THAT is customer service at it's VERY best, which is hard to find these days !! So thank you to the entire team at Valleywise on Central.

Doctor

Nice

Great place to get care. Very knowledgeable staff .

Place is a joke! Valleywise charges your insurance as a hospital visit be aware. You may get a copay and they screw you over on a well woman's exam and charge your insurance wrong and still don't get it right after you fight it. Stay away from this company. Super sad how they take advantage of people

A Friendly place, that starts in the entrance gritted by the security with a smile. Definitely 41/2 stars for cleanliness, the staff from reception to some of the nurses are professional and efficient and caring.

Get providers that reflect the community in which you provide care and the patients you serve! You “take a knee” but don’t have equitable representation in your own medical providers.

I recently moved to Arizona scheduled a new patient appointment at this doctor this office. I got a call the morning of that my dr wouldn’t be in that day and rescheduled for three weeks after my original appointment. Then got another call that day that my doctor will it be in and rescheduled for a week after. Finally got to my appointment and explain to my doctor that The prescription I’ve been on every day for the last three years was about to run out. She wanted to do bloodwork before she prescribed it (which makes sense) So we do bloodwork and I come back for another appointment two weeks later. I explained to her in that appointment that my prescription had now run out. She makes it high priority and Sends it to my pharmacy. Insurance denies it because it’s namebrand so I send a message explaining that I need a non-name brand version for insurance to cover. After going back-and-forth with the doctors assistant I continuously explain I need a non-name brand and give them the Non name brand my insurance will cover. It’s been a while and the office keeps telling me they’ll make it high-priority but they can’t seem to figure out how to change the prescription to no-name brand or get a hold of the doctor. So if you’ve been on medication for a while and it’s some thing you depend on I would highly recommend not coming here because it turns into a game of telephone with everyone in the office. And you will never be updated on the situation.