Eye Surgery Center At The Biltmore's Online Review Report Card
Eye Surgery Center At The Biltmore
4.7
Average Star Rating
1264
Total Reviews
20
Recent Reviews
2
Review Sites Found
Accepts Medicare
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Review Summary
Horizon Eye Specialists received 64.5% positive feedback, with patients praising the professional and caring medical staff. However, 35.5% of the feedback was negative, primarily citing disorganization, rude front desk staff, and long wait times. Overall, the facility provides quality medical care yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Eye Surgery Center At The Biltmore's Reviews
Always professional, Always friendly. A wonderful experience.
Reviewed On Google
Staff were wonderful. Kind, explained everything, respectful! Great experience!
Reviewed On Google
Had my cataract surgery done here. Excellent care from everyone here. Knowledgeable, kind and caring from start to finish. From check-in to getting prepped for surgery to the surgery itself, post op and discharge. The staff, nurses, anesthesiologist, and doctor were fantastic.
Reviewed On Google
Everyone was very kind and helpful. Very professional. Made me feel at ease. The facility was very nice and clean.
Reviewed On Google
I was apprehensive about having cataract removal surgery. The medical teams at Horizon Eye Specialists put me at ease. They are very special in their vision practice.
Reviewed On Google
Everyone is so kind and friendly, which makes one feel calmer. Thank you!
Reviewed On Google
Very professional, quick and through. Great, instant results. Thank you for improving my vision.
Reviewed On Google
All went well.
Reviewed On Google
Everyone was very professional. Once the procedure started it went quickly . It was painless, and I can see again! Thank you, Rhoda
Reviewed On Google
Not impressed. Front office staff without name tags. The girl that checked me in insisted I was there for the Left eye and that I had Blue Cross insurance. In reality, it was the Right eye and I have a different insurance. Come to find out she had a different patient's chart---not mine! Dirty old crowded waiting room. Very robotic place. It's like an assembly line. The doctors may be good, but the staff needs some training and the waiting room cleaned and updated.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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