Lifetime Eye Care's Online Review Report Card
Lifetime Eye Care
4.7
Average Star Rating
234
Total Reviews
6
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
The Lifetime Eye Care received 81% positive reviews, with patients frequently praising the staff's friendliness, professionalism, and thorough care. However, there were 19% negative reviews, primarily criticizing customer service, billing issues, and miscommunication. Overall, the clinic excels in customer care, yet needs improvement in communication practices.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Lifetime Eye Care's Reviews
Very ride staff! Would not recommend
Reviewed On Google
I have never been treated so rudely. Vanessa was absolutely horrible to me because the glasses they ordered for me were bleary on the lower left lens to the point I couldn't drive my car with them, and she proceeded to tell me I didn't know how to turn my head to the left?? I've been wearing bifocals for over 20 years and had the exact same frames ordered as my last glasses which I had no problem with and now all of a sudden she doesn't want to fix the problem. BUYER BEWARE!! THEY WILL NOT HELP YOU IF THEY MAKE A MISTAKE. DONT WASTE YOUR TIME AND MONEY HERE!!
Reviewed On Yelp
Ordered several pairs of glasses June of last year. The sun glasses ($600) started "fogging" up and appeared like there was a film on them. I returned in October and told that the coating had delaminated. Since it was over a year, I had to purchase new glasses. I was told that the delamination was my fault as the glasses overheated. This is ridiculous. I keep the glasses in the glass case in an airconditioned flight deck. I have now paid ($400) to redo the original sunglasses and was told it would be 2 weeks. At four weeks I called the shop and was told that the lab scratched the lenses and it will be another week. It is frustrating to have bad time estimates and being told that a product that is sold for Arizona use is faulty due to being left in the heat. It's not the buyer's fault that the lenses delaminated. Don't sell a product that is not designed to function in the environment it is to be used; don't blame the patient for misusing the product as intended; and be realistic at to when a product will be ready. Dr. Pratt was pleasant and efficient but needs to change to a reliable lab that will provide a product that is timely and reliable. These are not cheap glasses. Also please stop having the staff blame the patient for the problems with the glass coatings. It is insulting and unprofessional.
Reviewed On Google
Very bad customer service, I came to ask to pick up my glasses and this young lady who is in front of the reception told me to wait, but when another customer arrived, she did attend to him. It is terrible customer service.
Reviewed On Google
Staff is great and competent.
Reviewed On Google
Excellent eye doctor and wonderful staff.
Reviewed On Google
On time, friendly, caring, and knowledgeable staff. Great place for eye exams and glasses! Super job guys!
Reviewed On Google
I have been going to Lifetime Eye Care for my annual eye exam for the past 4 years. Scheduling an appointment is very easy. Quick check-in. And your appointment is always on time. I see Dr. Pratt. & I have never had any issues with my prescriptions. Definitely the best optometrist I have been to.
Reviewed On Yelp
Great vision office to work with. Everything was communicated upfront and clearly. Received exam and contacts without issue. Appointments were made and kept on time.
Reviewed On Google
Buyer beware, I scheduled an appointment and provided my insurance information over the phone. The insurance co-pay for an exam is $20 and they UP CHARGE an additional $29 for a total of $49. (Optomap retinal image) Lifetime Eye Care does not disclose this information on the phone while scheduling the appointment and they will slip the Up Charge in with a text to you while confirming the scheduled appointment. This communication process in my opinion is not transparent and sets consumers up for higher eye exam cost.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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