Robert Bridge's Online Review Report Card

Doctor Bridge, was rude he hurt me with a scope then told me you should be able to handle it because your a woman and woman have babies. Um, nothing to do with my nose... Hello. Also, did a surgery on my father in law and he now has permanent hearing loss.

Dr. Bridge is world class in both his competence and his communication with patients. We have used other ENTs and Dr. Bridge is definitely a cut above.

All of the personnel are great. I would recommend the facility to all.

As a past patient, I called in today to try and set up an appointment for a similar issue I've had several years ago. After a few moments on the phone with the staff, I was told that I was no longer an existing patient and that I'm considered a "new" patient since it had been several years since I've been in. The secretary said, "ok, since you're new, let me see what times I have available for you". I replied "well, I'm not "new" but I guess I am according to your system". She replied with snarkiness "tomato/tomahto". Well, that set me off. Anyone with such a dismissive and callous tone should not be working in the health care industry. Our medical conditions are stressful enough without having to endure the stress of someone intentionally inflicting emotional distress on us. Whoever you were, just know that your attitude needs severe adjustment if you are to remain in this industry, or you should go find another job elsewhere, far from human contact. Also know that I know you hung up on me, and you set your co-worker off on me when I called back in who gave me just as much attitude and loud-talked over every single word I try to get in edge-wise. Also, to the second person I spoke with, thanks for letting me know that the first person had me on speaker in your office. It's nice to know that my personal and medical information was being broadcast over speaker to anyone and everyone within earshot. That first person never let me know I was being put on speaker. I'm pretty sure that's a violation of HIPAA if that's true. How many other patients were sitting in the waiting room listening to my conversation? What information exactly was broadcast? If it isn't true that I wasn't on speaker phone after all, then you were lying to try and have your co-worker's back by saying that you overheard our conversation, purportedly to try and intimidate me into thinking like I had said something wrong and you "caught me". Whatever the scenario was, this is unprofessional behavior by people who should be nothing but professional, courteous, discrete, and empathetic to their patients. Dr. Bridge's work is epic. However, like many brilliant Doctors, his practice, in my opinion, is being sabotaged by unprofessional office staff. There are too many ENTs in Phx to have to suffer through his unprofessional office staff. Unfortunately, I'm going to have to take my case elsewhere since I can't trust the care and handling of my personal information with a staff that has an unprofessional and vindictive attitude like that.

Dr. Bridge is very professional, and very nice. He takes the time to listen to you and your concerns

I had a wonderful experience with Dr Bridge and his assistant, they were very thorough and attentive. Both gentlemen took their time with me and couldn't have been more caring and professional.

As a Regestered Nurse for 37 years, I have interacted and have been cared for by multiple physicians and other medical providers. My experiences with Dr. Bridge and his office staff have all been positive. As an educator I appreciated the televised health education offered in his office waiting area. The office is clean and neat and I felt welcomed by the receptionist. My appointment was timely with less than a 10 minute wait as I updated my health information electronically. Dr. Bridge has a quiet, gentle and authentic presense. He listens, validated my concerns and involved me in my plan of care. I appreciated the fact that he continues to mentor others like the medical student that accompanied him and wirked with me today. Five Stars from me!

I highly recommend Dr. Bridge. He operated on me back in the 90's and fixed a serious condition. When my husband developed a condition in his ear a few years ago we went to Dr. Bridge's office. He had super nice people working there and they took excellent care of my husband. We have to go back periodically and we are very comfortable with that.

As a Regestered Nurse for 37 years, I have interacted and have been cared for by multiple physicians and other medical providers. My experiences with Dr. Bridge and his office staff have all been positive. As an educator I appreciated the televised health education offered in his office waiting area. The office is clean and neat and I felt welcomed by the receptionist. My appointment was timely with less than a 10 minute wait as I updated my health information electronically. Dr. Bridge has a quiet, gentle and authentic presense. He listens, validated my concerns and involved me in my plan of care. I appreciated the fact that he continues to mentor others like the medical student that accompanied him and wirked with me today. Five Stars from me

I went to see Dr. Bridge because of an unexplained hearing loss in one ear. He was punctual and quick to diagnose the issue. He explained the problem and took care of it quickly and painlessly. I found him to be very personable.