Select Specialty Hospital - Phoenix Downtown's Online Review Report Card

My father was transferred to select at the end of December after suffering a tbi. I have to say most of the RNs, CNAs and therapist are very kind and helpful. I appreciate everything that they do. With that being said there are some staff an RNs and that really need to get their act together. These are our family members that you are taking care of. Their attitudes need to go if you didn’t not want to take care of people find another job. My father has an IV the is very painful and the dr told the Rn to remove it from his hand and move it. It was not done hours later. He has has to sit in his own feces and already has a rash. No one answer when the help button is pushed. This facility needs to reevaluate the staff they are hiring. I completely understand that every hospital is short staffed and everyone is tired but it doesn’t take much to be compassionate. Again this is my father who I will fight for, he might be able to speak for himself but I sure will stick up for him. So take your attitude and incompetence some where else.

I want to give a shout out to the following staff members. I am sorry i am not able to mention each and every one of you because we cannot recall names. The following names were mentioned by my father himself...Mike- Night RN-- He keeps talking you about and how you went above and beyond for him! Thank you!!Mike - Day RN- Thank you for helping him !Christina- Respiratory- He cannot thank you enough!!! He is doing good respiratory wise!!!Rita- Case Manager--- You are his Rockstar!Clinical Liason-- Thank you for working with you.Other Nurses and CNAs who were there for my father during this difficult times THANK YOU!Oh before i forget--- The doctors and dietitians that work there are AMAZING.

My father died with wounds on his neck and torso. It looks as though he were attacked the night before he died. No indication on the reports what the wounds were caused by. He was in mitts and chained to the bed so it wasn’t from himself.To add insult to this egregious situation, it took months to obtain my father’s medical record. Even though he signed a release form for me upon entering the hospital, records were refused until months after he died there. When they arrived, the record was incomplete and disorganized - took hours to put it in order. Pages were torn and creased. Some have stains. Disgusting place. Disgusting and potentially abusive staff. I’ll never know for sure how he got those wounds. How am I supposed to get through this?

This is the worst long-term rehab facility ever. My mother was in a medically-induced coma for 2 1/2 months. The nurse staff makes every little thing seem like a hassle. Here are some things that they seem really bad at.• Oral care/hygiene• My mother had a 4 inch deep bedsore and they didn’t take care of it/look at it until she was leaving.• Body hygiene• They had her strapped and literally stuck to the bedI think if you ever send your loved one to a specialty hospital. Never pick Select. Also a disclaimer, anyone who is planning to sue against them. Select is a separate business than Banner. Therefore they are not relative to Banner Health.

I just had my Husband transferred yesterday. to Select Speciality Already I am stressed and confused. Our daughter was the first on scene to make sure the transfer went smooth and if there was anything she could do to help, understanding that they are understaffed and have employed travelers and new grads.Upon clearance and sign -in , she was given a lecture on CDC guidelines about visitation. Those guidelines included, masking up, sit 6 feet away from patient and absolutely no touching.After looking up current CDC guidelines for visitations. They went as followed:If both Patient & visitor were vaccinated no masking needed for visitations. Did not mention anything about no touching, stay six feet away .!!This has turned into a very stressful situation:!. My husband is non-verbal right now, so shouting at him across the room is ridiculous. To not be able to touch and reassure him is so agonizing,.2. The nurse staff is so overwhelmed, that some of his basic needs have not been addressed in a timely manner* oral care* releasing his restrains every two hours for range of motion, hands and arms.* lotion body / massage ROM legs.* turning to prevent Bed sores* raising him up in bed so his feet are not continuing to slam on the foot board* We were not told before admission about the restrictions with touchAs most of us know and understand, touch allows us to communicate and studies show over and over again, how healing and reassuring, touch is. Why have all the policy makers ignored this basic human need.We are told CDC CDC, well Select policies are not guided byCDC,* We were also told that they are only protecting the patients, Well I'm here to call policy makers on the carpet...I myself have told our family and friends, that you have a right to not be vaccinated. But that you are not allowed to Visit my husband at the Hospital per my request. All are understanding.I on the other hand have no idea about the vaccination status of any of the staff that are coming in contact with not only my Husband but other Patients, and they are going from room to room ?????I am not frustrated with any of the staff at this point, They are just trying to stay out of harm's way. I do understand that most know that this is a stupid and ineffective way to handle health care, in fact substandard care has come up in conversations.I would like to have a face to face conversation with some kind of policy maker. I was told that Select Speciality is such a huge corp, so good luck with getting anywhere with this topic.I want to be able to reinforce my pain and concern and to be put in a position to help with policy change that helps to heal not isolate patients.

The staff that work here are real people that care.

Jer & the entire team are amazing. They don’t pressure you. However, they encourage & cheer you on to excel at your PT & OT. A great experience for me.

I had to take my husband for an injury to his leg they took care of him as soon as they could. Really caring staff. Made everything comfortable n took the time to talk to us. Very clean.😊

Pe0ple here are amazinhg

This hospital was easy going and took great care of me. Would recommend!!

I took a fall and had to drive myself there. They were helpful and put me at ease. Thank you so much.

Our experience at this facility was very outstanding. The staff was caring, professional, culturally sensitive, compassionate,... in short awesome! My 19 year old son with a recent anoxic brain injury from medical problems stayed in the facility for several months as the staff taught us how to care for him when we took him home. We live approximately seven hours away and needed excellent training. And we did recieve excellent training. We have been home for five months although I have my hands full I am grateful for all the help we recieved at this facility. I cant say thank you enough.

My brother is here currently and due to COVID they are not allowing any visitors. Which I can understand. However, I can't believe that for the amount they charge they can't have dedicated staff to communicate with family. We are told that a nurse will call my SIL in the morning and at night and not to call them. So basically until my brother can call us on his cell phone. (Which after a stroke might be quite a while) he has no contact with any of us. His wife has early onset dementia and while she is still fairly functional, she remembers little that they tell her. So, beware if you have a loved one here. There is a decided "we don't care" attitude.

I would not recommend

If I could give more stars I would. Words cant describe how we feel about this facility. We truly believe my mother in law would not have made it this far if it was not for Select. The nurses called us every day with updates, they would tell us her vitals, how physical therapy went and any changes if there was any. All the staff was sweet and caring and most off all they had compassion in their voice. The facility itself is nice, with big windows in every room super clean. I would like to thank the Doctors, nurses, specialist, physical therapy, CNA's. As well as her case manager Reada, thank you for being with us every step of the way. I will continue to pray for you all thru these challenging times.

Everyone here was amazing. Glad to meet such great people. Thank you for all the help in my recovery.

I personally spent time as a patient at Select for over a month. I had just spent a month in the ICU previous to going to Select Specialty Hospital and was not able to move, eat or talk on my own. I am leaving Select today and am able to do all of those things on my own now, so to say the least, my stay there was overall a good experience. The staff is dedicated, very knowledgeable and kind. When I was still not able to move I was well taken care of, moved regularly, cleaned appropriately and felt comfortable over all. Once I regained strength through their physical therapy program, the nurses and doctors followed my progress as needed and made necessary decisions like weaning me off of the vent. One thing I do think is that their staff is press a little bit thin, causing the nurses to have a large amount of patients at a time and not get to each person as fast as some people might expect sometimes. The amazing nurses and their care make it worth it. Overall, I would absolutely recommended this hospital hands down.

Súper atención!!

Front receptionists are rude and not very helpful. Recommend they get some training on customer service.

The Nurses, PT, OT, ST, CNA’s, Doctors & Case Managers, are all truly wonderful & caring people! Being in a hospital is never a “good” thing, but everyone here at Select Specialty Hospital Phoenix has done an amazing job in caring for my Husband. We truly are grateful & wouldn’t hesitate to highly recommend this facility.