Shane M Daley's Online Review Report Card

I saw Dr Daley at 8:30 on a Monday morning at Arizona Urology Specialists. We agreed I needed surgery right away, and he left the exam room to get it scheduled. Dr Daley returned and stated the Scheduler was busy but he gave me her business card with the instructions that if I didn't hear back from her later that day to call her number. By late afternoon I had not heard back from the Scheduler Sarai Arechiga so I called her number and got a message to leave my information but with the admonishment that "multiple calls will not expedite a return call." The next day still no return call so I again followed-up and got the same recording. Now on Wednesday still no return call so I called the Scheduler's number again and got the same recording to leave my info. I left my info and then worked my way thru the Arizona Urology Switchboard and eventually got a Patient Rep. I explained my situation and asked to speak or leave a message for Dr Daley but was told he only worked there on Mondays and Thursdays and they had no contact number or voice mail for him. The patient Rep stated the Office Manager would call me back that day but I Never received a call back. On Thursday I finally received a call back from Scheduler Sarai Arechiga and I explained my issue with the lack of patient care and response to my medical needs to which she responded it was her fault and apologized. I asked if I could talk to my attending Doctor Shane Daley and she said at the end of our phone call she would go find him and have him return my call...I never got a call back. Subsequently I had no other good options other than to eat my $200 plus co-pay along with a wasted week of time and pain and go find a better Medical Practice. In all fairness I don't know if Dr Daley ever got any of my messages or concerns.

Dr. Daley was fine, but the office staff was terrible. I was not given my test results for months, was told Dr. would return my call in an emergency and he was not given the message, and even leaving the practice was also made difficult by staff. When I called a few minutes before close, the phone was picked up and hung up. When I called back immediately, I was also put on hold for more than half an hour before I gave up. When I was finally able to obtain my records, they did not include the lab results for tests I had paid for.

Dealing with somewhat large kidney stone. Suffered excruciating pain after two lithotripsys. Unresponsive to complaints, insensitive when removing stent. Caused severe emotional distress to my wife. Would never go to him again for anything.

I was reall struck by the sincerity and the genuine welcome to come back if i need him. I got out of the hospital after a heart procedure. I had a catheter on for obvious reasons. I had been to a urologist the the hospital set me up with first. In my opinion, i was treated terribly there, so i left that office. My pcp hooked me up with this urologist Mr. Daley. What a nice. Took care of me and it was painless. The Dr. Daley genuinely invited me to come back if i ever needed anything, and i will.

Once my nervousness kicked in I wasn't sure what to expect, Dr Shane Daley's office receptionist was very helpful and nice. My wait was less than ten minutes after completing the necessary paper work. Dr Daley was a great listener and helped me formulate a plan that had me scheduled for my catheter to be placed a couple hours prior to my upcoming back surgery. I had a catheter go wrong during a previous surgery so I was relieved that Dr Daley could accommodate my surgery morning. God Bless

Great surgeon and post op care.But further follow up for cancer was poor.

Prescription was never called in :( and I feel absolutely terrible

He figured out what no one could. He listens and explains everything in detail.

Doc saved my life, 8 cinameter cancerous mass inside right kidney, he removed it using robotic laparoscopic surgery.did a great job No problem s. I am a 38 year old healthy female previously diagnosed with a large cancerous tumor and I thank doctor Shane Daley for saving my life!

VERY POOR PREP FOR BIOPSY, NO FOLLOW UP WHAT SO EVER . WE HAVE YET TO GET THIS PHYSICIAN TO SEND THE PROSTATE BIOPSY RESULT TO PCP, AND/OR TO OUR "2ND OPINION" UROLOGIST. IT HAS BEEN 3 MONTHS! WE ARE STILL TRYING.