Southwest Behavioral Health Center's Online Review Report Card

Amanda Armstrong is very unprofessional . She setup two appointments with my wife and teen daughter. She rescheduled the first one for the following day. Then didn't show up and is now ignoring us. Its been a couple days and she's still not responding.

I’m glad to be part of the SACE program. It’s been a blast. SWBH is great.

BAD. Ok--This whole organization is a huge mess. I was a patient with the clinic in Flagstaff for an entire decade. Why would I do this? Why wouldn't I just go elsewhere for my services? The answer? If you only have ACCESS--the two choices in Flagstaff are 1) Bad-SW 2) Worst-TGC. There is only one individual who still works in Flagstaff (who was there) when I started. I usually had a completely NEW case manager, at least once, often twice a year. Three of my case managers told me that SW was a horrible place to be employed due to the fact that they pay their CM's badly and give each one a huge caseload. A few of mine were very nice, but quickly left due to this reason. Many of the LOWER level employees were excellent. But the problems lie with the UPPER management. They are horrendous. Most have obtained their degrees from what are called "schools of last resort." Places that students go because they can't get into good institutions. In the whole ten years I was a client there, no clinical director, or second in command ever made an attempt to assist me in any way. In fact, it's hard to even get their last name, or a phone extension or email address, if you have a concern. They go out of their way to not address any issues. Also, if you want to really see what a "great" organization these people or running, go online to the court docket for Maricopa County where they are headquartered. It's true that they have been around several decades, but the numerous times they have been sued by former patients is astounding. Also, please read all these Yelp reviews. I found in each of them something I also had a problem with in my own personal care. They think of nothing of leaving you (high and dry) when it comes to prescribing or REFILLING medications. If I hadn't had an understanding primary care physician, I would have had to present myself at the (hospital) emergency department two or three times a year. Also, they do a horrible job of keeping your personal HIPPA information private. I was very careful with any ROI (releases) I did sign, but they often "chatted" with other organizations in Northern Arizona, when I told them I did not want them discussing my health information with others. In Behavioral Healthcare there is something called "Need To Know" Does an employee working at the organization have "a need to know something?" Why was the front desk receptionist knowing my private information? Why was the Peer Support Person discussing (with me in the car on transport to the clinic) something I told a staff member in therapy? SERIOUSLY? If your in the Valley, please do yourself a favor and walk or RUN elsewhere. If you're needing help or treatment in Northern Arizona, move to the valley or Tucson. Don't waste several years of your care deteriorating at this poor excuse of a behavioral health organization. PLEASE HELP OTHERS BY REPORTING YOUR ISSUES TO ACCESS OR STATE LICENSING ORGANIZATIONS. Reporting concerns to SWBH, to Health Choice or to Care 1st, is a huge waste of time. They are only concerned about protecting themselves from liability. They say they want to know of issues because they care about "you" (but they don't) Best of luck.

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i am sick !!! of these so-called agencies pretending to offer help to smi or mentally illness you people are frauds it's about a pay check not help your programs all should be shut down you do not care about anyone you offer no real life help to anyone. for example i receive ssdi a mental disability i get benefits every month for the rest of my life because i'm unable to work because of my smi disability. smi is smi across the board but those in legislation want to separate or should i say create a separate buisness create these fake counselors create fake ass programs to receive funding grants from the most evil enterprise ever created government its simply the haves and the have nots then you try and create fake ass reasons for these programs yes addiction is very real but it's not the case for everyone. i have 3 felonies in the state of az i have been smi since 2005 but someone at southwest behavioral health (fake ass councilors) changed my smi status declassified to general mental health again the same thing but separated ican not rent a apartment i can not rent a house because of these felonies. i'm no addict , homeless since 11-21-21 signed up with (fake ass terros) and (fake ass southwest behavioral health) these agencies and staff are a fucking joke you help no one. offer no housing, no money,no support at all so my question is why the hell do you keep lying saying your helping? anyone your fantasy created entity has ran its course. get off the backs of the people who you claim to help im living testimony you offer nothing, empty promises, you do absolutely nothing but collect a check for nothing and care nothing at all for people where's the housing navigator ? also because of the dis classification i no longer qualify for vouchers but the white class those that were in foster holms get them. honestly every single one of you should be cut off my babies mother lived on a voucher program her entire fucking life never even tryed to work but you paid her rent in a house forever until she passed away great job you are fakes you offer nothing no real help to people like myself im just tired of the bullshit sick of all you suckers pretending your doing the greater good stop it you fucking fonies. i just completed 6 years of incarceration in az and i cannot rent a apartment or house or find a job in some cases and the agency thats supose to help is no fucking help so keep your dumb ass referrals that go no where and know this you have no integrity no honor az phoenix arizona having said my peace i'll still make so fuck you very much seriously go fuck your selfs and the fakes you are

Both I and the pharmacy have tried to contact the Mesa office a total of 6 attempts with the staff. The staff keeps hanging up on us after lengthy hold times. Making a complaint with the case manager and DDD. Sending letter of complaint with State of Arizona Governor's office. Don't waste your time with this unprofessional company.

These people are a massive joke. And not even a funny one. They think just because their clients require assistance from them that they from then on out own those people and have complete control over every aspect of their lives. I have a couple of friends who receive assistance through them for housing and both of them are treated like prisoners. The southwest case workers or whoever come into these men's homes and tell them that they are not allowed to have guests come visit and they can't have pets. Now mind you they make these rules up to suit their control issues as they feel like it. It's like they want to completely isolate these men from having any kind of companionship or happiness. And today was the straw that broke the camels back for me. Myself and my husband adopted the dog that was living with these men and he is having issues adjusting to being away from the only home he has ever had so since we live close by the one remaining tenant of the apartment was allowing the dog to come there at night and eat and drink. He was doing so because the dog won't eat or drink anywhere else. So today these pieces of sh** went into the apartment and took my dogs food his food and water dish and all the bones and treats that I had in just bought him for Christmas along with his food storage container. Almost 200$ worth of brand new stuff for my pup just gone. This has to be illegal as all hell. There has to be something that can be done about these people. And either I want all my dogs stuff back or somebody better cut me a check. If not I'm sure I can find other ways to recoup my money from the pieces of sh** one way or another. Anyone with advise please help!!!