Southwest Behavioral & Health Services Broadway Outpatient's Online Review Report Card

Discrimination 100% Made me feel like crap. Not just one nurse practitioner, but two. Thought it was disgusting that I went to Mexico to get help, minute to legit doctors office and a legit pharmacy. Her comment was"that's sick" I wouldn't know about getting medication from Mexico, if it wasn't a friend snowbirds in Sun City West, well in rehab for my lungs, I met a lot of elderly friends and they invited me to Mexico. They say they go twice a month to get their medication... These doctors were acting like it's dirt roads and rocks and tumbleweeds so many Americans go up there to get healthcare. Dentist, and I was discriminated like my mental health wasn't worth helping. Thanks for wasting my time... And I read the rules and what your business does or is supposed to do, in one of them was to help with anxiety and you treated me like a junkie. I only gave it one star because the secretaries were nice.

Amazing staff with compassion and empathy. They really care and listen to all your needs and help you get to the root of anything you are going through

So I have been here since may and it's been a horrible experience. Their is no flow of communication nobody's on the same page, their is definitely a who you know type atmosphere. I've been physically attacked by both roommates, leading up to both times I was assaulted, I had reported to sbh staff about the living situation not working out the first roommate would lock me out of the apt, be engaging in drug motivated groups in the living room with his dealer and friend, and I was told I need to provide pictures, "ok yes let me take some pictures of a drug dealer and his friends in the act" that's when I realized they didn't care, why would you want me to risk my well being to show you a picture when you could've just did a pop up visit and seen for yourself as a result of their lack to provide effective handling I was attacked while walking up the parking lot by 1st roommates friend/dealer because sbh told him what I was saying, 2nd roommate would constantly steal from me I didn't have money to buy a lock as they said they don't provide one the person they put in to live with me would bring random couples home there was a time he did this and the couple broke into a huge fight , and I was able to do what sbh said they needed and I recorded the incident, and again they just shrugged it off, so I went and got a restraining order, after the judge granted it, the pc2 from sbh acted like this was all brand new news to her and very rudely asked why I got a R/O and what I said to the judge I told the judge same thing I reported to them repeatedly, also even after sbh knew the situation with 2nd roommate they left me their to be violently atacked 2weeks later by that roommate and a friend he brought with him . there's so much much to say. So be careful if you seek assistance from sbh and if all possible find a better program

All the employees were professional and so very kind my provider Meta demonstrated exceptional professionalism by attentively listening to my concerns during my visit a couple of weeks ago . Additionally, her assistant efficiently followed up via email with all necessary documentation for the following steps.

They helped me out with my problem n my anger and how not to use at the wrong time with the wrong drug with another drug and then taught me that I don't wanna go to jail for using the wrong drugs n I need some help still

Star program is a joke and very much is a flop house. It's poorly run and the PC is just there for a check and only is onsite for 4 hours a day. Also, it should be said that the staff for the most part are very rude, have no clue of what recovery is and or should be. They just throw a body if they are down a staff and occasionally. leave them with only one staff person. I feel more should have been done after we lost a peer whom was not being checked on and was post op. I truly have no trust in Southwest Behavioral Health Services or the STAR recovery program. I should also be said that they make you see only there providers PCP, Therapist, Case managers etc. to charge your insurance more money. It is also very dirty and unclean as well as unsafe. The food is trash and can't understand why there is not better over site with this program. there are old clients that keep coming around high and live on the streets close to the program.

Clean restrooms. Improve communication. Support your employees. Things are not always what they seem !

The Best Staff

OMG!!! I just want to say how professional the MA is. she calls back when she says she is, always has a solution to my problems . The Front office is the best always friendly they treat you like family. Everyone there is Fabulous.

This is the second time my appointment was canceled at the last minute because the doctor is now seemingly unavailable. They will call you right before closing and ask to reschedule at minimum two or more weeks later with no earlier availability. This has been inconvenient and poorly managed. I would love to give zero stars if possible. Please go somewhere else so you do not have to be let down time and time again.