Spectra Eye Institute's Online Review Report Card

I would first want to say my cataract surgery was successful. The staff after check in i.e…nurses, assistants and doctors were outstanding. The process to get there was a challenge. The biggest issue was the amount due at the time of surgery. I might suggest if you have time, check with your medical insurance to confirm whether deductibles etc are met. The estimates provided are best case scenario. I came out of pocket more than anticipated. Second you can check with other surgical centers to see if their prices are competitive. Dr. Achal Patel and staff members especially Tina a Phoenician Eye specialists were great to work with and I would recommend their services to my friends. Good luck if you are moving forward with cataract surgery I have no regrets.

Arrived 10.45am, checked in by 11.15 good strart Student nurse checked me in asking all the questions I just filled out when I arrived, no eye contact. Student nurse tried to put in the IV, blew the vien, the teaching nurse put in the IV. DID NOT HAVE ANY CONTACT FOR 3 HOURS. Back was screaming, couldn't get out of bed, no nurse support. Finally Anastiliogist arrived to knock me out, good guy. Woke up in Lazer room. Lazer or lazer tech could not get the lazer to vacuum lock. Third time it actually worked, final tech said it had to be done in a specfic sequence. During the Lazer wait for the tech and doctor (20 minutes, a student (valley girl on Speed pills) would not shut up about her life. Nothing to do with the procedure, all words were (Like, Really, Amazing, just like, Um, every other word that made no sense). Very unprofessional. Finally relased to my ride home at 445pm 5 &1/2 hours later. Nursing manager and location director need to be replaced or set a new tone of profesionalism that does not exist in this facility.

My first eye surgery went OK. I wasn't called till the night before at 4 pm to discuss charges etc. By then it was too late to discuss with my doctor. The second visit I was never called. Then the day of the procedure the nurse and I had an issue regarding my IV. I ended up leaving without have my cataract surgery. The manager never called to follow up on what happened. This is not how you treat your patients

The surgery was delayed for 3 hours for the whole waiting room full of people. You can't eat before you go and so my mom was feeling faint before they got to her. The MA violated HIPPA by asking my mom all kinds of personal questions in the lobby full of people.

My husband was scheduled for cataract surgery last week. They called and canceled it because the doctor didn't review his LASIK medical papers. They rescheduled for the following week. His was to arrive by 12:15pm. We got there about noon. We waited over 2 hours before they took him back. We heard that they were running behind. Then he waited another 2 hours before they did the surgery. He waited 4 hours before the surgery. This isn't acceptable. Never again will we use this surgery center. Avoid this eye clinic at all costs. If you need cataract surgery find out what clinic they use.

I had a great experience coming here for surgery and had to review to let others know that wait times for surgery centers can vary with factors such as emergency surgeries and complications. The check in was no problem despite being quite busy. The nurse who took me to pre-op was very nice and caring to me and the other patients around me. Post-op was quick and safe. Hopefully this is my last eye surgery but should I have to have another I wouldn't hesitate to come to Spectra

Good customer service. Clean & nice place.

Although the staff is kind. This is the second time we have been here and the wait time is outrageous. Last time it was 3 hours. We are pushing that now. Extremely disrespectful to the patient and family

Terrible front desk. They make you wait for hours longer than you should.

Been there four times so far. Office wait-times are average. The docs are great. The tech staff is great.