Urban Eyecare's Online Review Report Card

I really enjoyed my experience today at this eye dr. He updated my prescription and got me better contacts. I’m also getting a stylish new pair of glasses! I would recommend this eye dr

Dr K was very thorough with his examination and explanation of thereof. While I did not purchase frames this time, they still provided my prescription and explanation of different options for glasses for my work and lifestyle with frequent screen use.

As a new patient of Urban Eyecare the level of service and care I received was exceptional The specialists at the front desk were very knowledgeable explaining details about the prescription in my current lens all while prepping me for my visit. Dr. K was efficient, while providing patient centered care. My visit was patient focused from beginning to end. If you’re looking for authentic eye care and service I recommend Urban Eyecare.

Great eye doc! Tremendous service and staff!

I had an excellent experience at Urban Eye Care. Dr. K and the entire staff were incredibly helpful, patient, and professional from start to finish. They took the time to explain everything clearly, answered all my questions, and made me feel comfortable throughout the whole process. The level of care and attention they give really stands out, and you can tell they truly care about their patients. I highly recommend Urban Eye Care to anyone looking for quality service and a welcoming environment.

Been going here since it opened, back when I still worked downtown. At the time it was only gor convenience, but even after I've changed jobs (twice!), I still go out of my way to come here over other places. The staff is friendly, professional, and they often remember me and my name (and frames!) even though I only go once a year. I've never felt as comfortable or unawkward here than any other place :)

I live in the neighbnorhod and my husband has been a long-time client at Urban Eyecare, but I haven't needed their services - until today, when I started experiencing flashing out of nowhere in my right eye. I walked in to see if there were any appointments available today, and they got me in immediately for an evaluation that was both professional and caring. We are so lucky to have this great healthcare provider in Downtown Phoenix!

I love love love this eye doctors. After a terrible experience at another optometrists in 2025, I felt really strongly that I didn't want to be diagnosed by a technician (who completely missed my astigmatism!!) and wanted to actually speak with an OD given my high prescription (-8.00). Dr K was amazing - he caught my astigmatism without me mentioning anything, and he also took a lot of care in conducting the exams for eye health, including a retina screening. He was incredibly patient as I asked a series of questions about my high prescription. I didn't feel rushed in and out at all. Josh on the front desk was also SO knowledgeable and patient as I called him multiple times to ask MANY questions about what testing they do for the eye exams. It's clear the team here really values their patients and have a lot of pride in what they do. On top of that, they suggested a new contact lens brand which would be hundreds of dollars cheaper for me over the course of a year, as well as a rebate with that manufacturer. The lenses are even better than my old ones and I have peace of mind over my eye health. Long review because I'm so grateful to the team here. Their online scheduling is super convenient, and they see you almost immediately upon arriving. I will be recommending them to all my coworkers and friends!

Dr. K is patient and thorough, while the staff is incredibly friendly and helpful, and they have a great selection of glasses.

I’ve had a consistently poor experience with this optometry office. They repeatedly got my date of birth wrong, which could affect my insurance. Despite their costly fees, they weren’t willing to work with me to fix their mistakes. I also never received the promised 10-day follow-up call. After a month and a half of issues, I’m now forced to find another provider. I can’t recommend them based on this experience.