Visionworks Christown Spectrum Mall's Online Review Report Card
Visionworks Christown Spectrum Mall
4.3
Average Star Rating
628
Total Reviews
43
Recent Reviews
3
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Visionworks received 73.3% positive feedback, with patients praising the staff's friendliness, professionalism, and efficient service. However, 26.7% of the feedback was negative, primarily citing poor communication, long wait times, and rude staff. Overall, the practice is recognized for its helpful and knowledgeable care but needs better time management and consistency in service quality.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Visionworks Christown Spectrum Mall's Reviews
Gracias a grace for helping me fix my glasses she is so nice and thank you Stephanie for helping me to write a review!
Reviewed On Google
I ordered and paid for glasses on December 30…. They arrived on February 10.
Reviewed On Google
our experience at Christown mall with Visionworks was amazing. Grace was an excellent help. she got us what we needed very helpful. Great customer service.
Reviewed On Yelp
Super good service and very nice glasses
Reviewed On Google
I was in an out quicker than i thought. They were great and so friendly. I bonded with one of the employees and she helped me choose a pair of glasses when i just couldnt decide. She saw what i was interested on so she gave me more options. She didnt push me to choose she left me alone to choose then when i struggled she approached me and said what have u liked so far n we went from there. 3 minutes later i had my choice when i was taking over 20 minutes to decide. So helpful. N the doctor did what he had to so quickly. I was in an out as a walking. Loved the experience.
Reviewed On Google
Worst location. Don’t come here. They never have a clue what calendar year means. Never have trials in stock. They’ve NEVER been helpful. It’s always been a disappointment coming here. The doctors are always hiding from their patients because they don’t want to deal with the questions. ITS HORRIBLE HERE!
Reviewed On Google
All the time when I have my appointment the employees make me feel comfortable because they are professional.
Reviewed On Google
Honestly this is the second time I’ve attempted to go to this location to pick up my glasses and they are closed every time. I would highly recommend updating the times posted outside on the front door as it’s misleading and incorrect. Frankly I just want to cancel and get my money back.
Reviewed On Google
Nice and everything but I'm not happy with my glasses I feel like I was pushed into getting bifocal and it's really hard to see and I used my insurance and paid almost 300 more out of pocket and now I get a bill saying insurance was already used which is wrong and I owe 90 more dollars that's 500 dollars for id say for a basic pair of glasses I'm so upset I can't afford this
Reviewed On Google
Everyone at the doctor's office and the place where I purchased my frames and lenses was very polite and helpful. They answered any questions I had and walked me through the process while providing excellent customer service.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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