Bertrand Kaper's Online Review Report Card

Had robotic knee replacement surgery - came thru with flying colors. Couldn't be happier with my new knee!

I have had both knees replaced by Dr Kaper. The replacements done by Dr Kaper were successful. However, the experience with the office personnel and billing has been a total nightmare. With the exception of Dora in the Prescott Valley office. She was always on top of things. The problems with billing began from my first visit in Feb of 2021 and are ongoing to this day. Rebecca the office manager has been telling my all along not to worry, I will not own anything. My deductible had been met and I should not of owed anything. I am at a loss of what to do. I would not recommend Dr Kaper due to his association with Honor Health and his office personnel>

Dr Kaper performed a partial knee replacement went well. I have had shoulder and hip replacements with other doctors and they always saw me personally. Made an appointment to see Dr Kaper a month ago to discuss knee, hip and shoulder received a call informing me I would see a Physicians Assistant 8 days before app. Moving to another provider; this is like making an appointment with Dave Stockton for putting lessons and getting his caddy.

I had an appointment regarding my right knee with Dr. Kaper on June 29th at 4:00 pm. I scheduled that appointment in May, over the phone with his office team, who sent me for an x-ray in preparation for the appointment. I arrived before 4:00 and was told that they had no record of my appointment. However, they had all the notes regarding my Right knee, which I gave to the receptionist when I made my call, and they had my x-ray results, which they would not share with me over the phone. No one apologized for the mistake. Instead, staff said the office manager would have to approve fitting me in. Which she did 15 minutes later. Half way thru my 1 hour and 45 minute wait in a room, I approached staff and asked when I would be seen. I was told that other people were waiting ahead of me and I would be seen after them. No one bothered to check and see how long I actually had to wait. After 1.45 hours, and no one checking in on me, I did not feel I should have to wait any longer. I left.

I had an appointment regarding my right knee with Dr. Kaper on June 29th at 4:00 pm. I scheduled that appointment in May, over the phone with his office team, who sent me for an x-ray in preparation for the appointment. I arrived before 4:00 and was told that they had no record of my appointment. However, they had all the notes regarding my Right knee, which I gave to the receptionist when I made my call, and they had my x-ray results, which they would not share with me over the phone. No one apologized for the mistake. Instead, staff just smiled at me, and said the office manager would have to approve fitting me in. Which she did 15 minutes later. I was roomed and my vitals done and then the waiting began. Half way thru my 1 hour and 45 minute wait, I approached staff and asked when I would be seen. I was told that other people were waiting ahead of me and I would be seen after them. No one bothered to check and see how long I actually had to wait. After 1.45 hours, I did not feel I should have to wait any longer. No med tech, PA or doctor came in during my 1.45 hour wait, to apologize or give me an update on how long I would sit there. No one seemed to care. As I was leaving, I told the front office manager that I was angry with how my appointment was handled. In return, I was told Dr. Kaper was behind due to staff from Honor Health dropping by earlier. So is this how it goes? Do patients merely wait longer every time someone drops in and then not be told appointments are running late? Given the large number of Orthopods in Scottsdale and Phoenix available to choose from, you would think patient care and feedback would be of utmost importance. Obviously Dr. Kaper could care less. He just lost a loyal, repeat patient (he did my Left knee 4 years ago. I won't be recommending him to anyone.

Truly LISTEN & cares about me! I would never consider any other doctor for my needs.

I saw Dr Kaper 10 years ago for a hip replacement. I have never had any issues with my hip since and I attribute that to the amazing treatment I received from Dr Kaper. He is an excellent surgeon not to mention being a man of integrity. I couldn’t recommend him any higher and you will have the best care possible if he is your surgeon.

Office staff was terrible. The man answering the phone was curt and rude. He instructed me to have my X-rays sent to them and they would be reviewed and I would get a call from them to book an appointment. Had my X-rays sent to them as instructed. No communication at all. After several phone calls from me they still could not confirm that they had reviewed my X-rays. After waiting two weeks I still cannot get an appointment. Dr was highly recommended but I should have looked at the ratings first. Very bad experience.

recovered in record time

Really had great surgical experience with Dr. Kaper. However agree with previous review--office staff is aweful. Made followup appt for today 11:55. Had order for x-ray prior. So my question if we have order for x-ray how can you tell us the appt we scheduled end of April was for June and not today!! Horrible service. Need to address 3 uncaring front desk staff!!