Simonmed Imaging - Queen Creek's Online Review Report Card

I was so pleased with my experience - beginning to end. A quick and friendly check-in, a quick procedure, a friendly and efficient technician, and a friendly “thanks for coming in” on the way out. Definitely not something I get everyday these days. Great job Simon Imaging!

Well the stuff are nice but not allowing to have an appointment for XRAY it's very annoying for everyone there's 6 of us have to wait for 4hrs coz they are short on tech..very very disappointing experience

You cannot make an appointment with this company for X-rays, walk ins only. You cannot get through to call to see if they are busy. I tried. Got there and note on the door said no X-Rays after I previously visited a different location, no X-rays.

for an XRAY I have to wait 4hrs coz they are not allowing appointments very disappointed

What is the purpose of SimonMed telling you to book an appointment on their website and then when you get to the appointment they tell you there is a 2-3 hour wait? The receptionist said “the online bookings are only courtesy appointments and not the actual time”. Ridiculous! I scheduled a DEXA scan and had to wait over an hour after the time I scheduled because they had no one qualified to do that scan at their location and had to bring someone from another location. While I was waiting an older gentleman made a special trip in to this clinic to pay his bill. The employee refused to take his payment and said he had to pay online. She said they don’t handle any payments. Yet they made me pay my co-pay before I could be seen. Isn’t that a “payment”? This company definitely needs to evaluate their customer service. Would not recommend to anyone.

Last review was a 5 star.THIS TIME I GIVE A -5 OR ANOTHER "0". I HAVE NEVER BEEN TREATED THIS BAD IN MY INTIRE LIFE.I HOPE SOMEONE FROM SIMON MED CALL ME FROM THERE CORPORATE COMPANY. BECAUSE IF I HAD TO EXPLAIN I BE TYPING ALL DAY.TO EVERYONE OUT THERE MAKE SURE YOU READ AS MANY AS YOU CAN. I JUST CAN NOT THE WHOLE PLACE IN QUEEN CREEK ARIZONA CAN BE THAT BAD. I WILL NEVER GO BACK THERE. THEY ARE 4 MILES FROM MY HOUSE. I KNOW WILL TRAVEL MY 30 MILES ONE WAY AND GET IN.ON MY APPOINTMENT TIME NOT ALL MOST 2 HOURS LATE. GET IN AND OUT AND HOME MUCH HAPPIER AND SO ON SIMON MED CLOSE YOUR DOOR'S

I am very happy with the service at Simon Med, particularly Candace who helped me. What I not happy about is the online check-in process. I spent an inordinant amount of time trying to get pictures of my cards into the online form only to be asked for my cards at check-in. There were other questions asked that I had answered in that same process. It was redundant to be asked questions I had already answered. It seemed, & I may be incorrect, that the forms I had completed were not accessed by the staff.Why spend all that time answering questions only to be asked again? I had been to this location very recently but it seems each visit is a new patient. Could there not be a verification process to review accuracy of the information rather than repeating it all every visit?The staff are polite, helpful & courteous but thje process is redundant.

The staff are very polite and explain as they go but the wait time is ridiculously long especially for the elderly people. If x-rays don't need an apt the wait is horrid

Worst way to get x-rays!

I wish there was a zero star rating, because this business practice is awful.  SimonMed has you get an appointment for an X-Ray online. So you rearrange  your work schedule to accommodate the appointment and don't forget to arrive 15 minutes early!  Upon arrival, you are immediately told that X-Rays are walk in only and that the wait will be 1 1/2 hours or more.  This is a horrible customer care model.  1 1/2 hours for a 10-15 minute X-Ray?  This company needs better management.  I will be going elsewhere for all my imaging needs.