Advanced Dentistry's Online Review Report Card

My experience with Advanced dentistry so far has truly been so delightful, efficient and transparent. I had a routine cleaning with Dr. Chow and will be going in for another treatment soon, and the entire process was so straightforward, Dr. Chow is really informative and explains things really well so you end up feeling a lot more comfortable with the whole experience. Henna has also made the process really seamless, she breaks down the billing process and kind of gives you an overview of what is being covered by insurance versus not, this isn't really something I’ve experienced before so it was really nice to walk out of there know exactly how much my insurance would cover for my next treatment and how much I would be paying out of pocket. She is also just a really attentive and helpful presence. I would definitely recommend!

I have never had such an amazing experience with a dentist’s office before. Every member of their staff is exceptionally kind and professional - Henna and Shireen at the front desk, and Gabby, Dr. Chow, and Muneeza working the instruments. This office makes me feel like mine and my family’s teeth are the most important teeth.

Great service, everything id want in a dentistry. Would recommend!

I found Advanced Dentistry through my dental insurance provider. I called and booked a 'routine cleaning'. As a new patient I had to fill out an online form and provide a copy of my insurance card. The pre-filled form they sent me had my name completely wrong, the first sign of trouble, and their terms and conditions were filled with all the ways they'd charge you penalty fees if you were late, missed, or tried to reschedule your appointment. None-the-less, I kept my appointment. The following week I arrived on time and was quickly taken back, though I had requested a regular cleaning they started with x-rays and photographs. Having provided my insurance card, I assumed this was all part of my coverage. After completing the x-rays and taking photos their office manager came back to inform me they couldn't verify my insurance coverage. When I asked how much the procedure normally is, they said they get reimbursed $120 from contract providers, but my cost would be $316. Knowing I had insurance and simply needing to get the current card, I said we can proceed with the cleaning and we'll sort out the details. After photographs were completed they started with gum measurements, which I later learned was part of a separate 'consultation' fee for $123, where they provide a sales pitch on all of the services they'd like to perform, such as removing my wisdom teeth and molars, despite no issues with either, and talk about fillings and chip repairs. Having provided additional information we were able to learn that my current insurance was not accepted by them, even though I found this office through the Delta Dental website. At this point I had been in the back room for over an hour and a half, having not a single tooth cleaned and instead 3 services performed that I did not ask for and a bill of $316 out of my pocket. I pleaded my case, that I should never have been brought back without them verifying my insurance coverage (which I provided a week in advance of my appointment), that I didn't get the service I request (nor was anything explained to me beforehand) and that since I did infact have insurance, and I found them THROUGH that insurance, that they should atleast honor their contracted rate in light of the mistake made on their end. They offered a 30% 'discount' (still double their contracted rate) and failed to return communications after I again insisted the right thing to do would be atleast honor the rate they otherwise would have been paid had they actually verified my insurance beforehand for this one time. While the staff was friendly during my visit, the follow up was poor and my overall experience made it seem like they prioritize the upsale on procedures vs. standard care.

I found Advanced Dentistry through my dental insurance provider. I called and booked a 'routine cleaning'. As a new patient I had to fill out an online form and provide a copy of my insurance card. The pre-filled form they sent me had my name completely wrong, the first sign of trouble, and their terms and conditions were filled with all the ways they'd charge you penalty fees if you were late, missed, or tried to reschedule your appointment. None-the-less, I kept my appointment. The following week I arrived on time and was quickly taken back, though I had requested a regular cleaning they started with x-rays and photographs. Having provided my insurance card, I assumed this was all part of my coverage. After completing the x-rays and taking photos their office manager came back to inform me they couldn't verify my insurance coverage. When I asked how much the procedure normally is, they said they get reimbursed $120 with contracted insurers, but my cost would be $316. Knowing I had insurance and simply needing to get the current card, I said we can proceed with the cleaning and we'll sort out the details, thier office manager was friendly and otherwise agreed that we'd get it sorted out. After photographs were completed they started with gum measurements, which I later learned was part of a separate 'consultation' fee for $123, where they provide a sales pitch on all of the services they'd like to perform, such as removing my wisdom teeth and molars, despite no issues with either, and talk about fillings and chip repairs. Having provided additional information we were able to learn that my current insurance was not accepted by them, even though I found this office through the Delta Dental website. At this point I had been in the back room for over an hour and a half, having not a single tooth cleaned and instead 3 services performed that I did not ask for and a bill of $316 out of my pocket. $316 for no work performed.... I pleaded my case, that I should never have been brought back without them verifying my insurance coverage (which I provided a week in advance of my appointment), that I didn't get the service I request (nor was anything explained to me beforehand) and that since I did infact have insurance, and I found them THROUGH that insurance, that they should atleast honor their contracted rate in light of the mistake made on their end. They offered a 30% 'discount' (still double their contracted rate) and failed to return communications after I again insisted the right thing to do would be atleast honor the rate they otherwise would have been paid had they actually verified my insurance beforehand for this one time. While the staff was friendly during my visit, the follow up was poor and my overall experience made it seem like they prioritize the upsale on procedures vs. standard care.

This entire team is amazing! It is clear everyone here cares about your health, financial well-being, and experience. I want to especially highlight the responsiveness and communication this team delivers. They do not recommend anything nor treat anything without your full understanding and ensure that you leave with a plan forward and at home care tips. Trust is hard to build when specialists know far more than you, but this team bridges that gap to bring you in the loop and take control of your own dental health. Thank you!

I absolutely love advanced dentistry! Henna & the rest of the staff are AMAZING! Highly recommend for anyone in Scottsdale to stop in.

Efficient, friendly, expert service!

I really hope this review reaches those who are looking for a new dentist. I am not one to write bad reviews, and I always try to give people chances to redeem themselves because we are all humans with busy lives. That said, I CANNOT EMPHASIZE ENOUGH - this is the WORST dental office you can possibly go to. They have permanently messed up my bite, my dental health and have wasted years of my life and thousands of dollars that I had saved to get veneers. I could write an extremely lengthy and detailed review on the years of malpractice that this office has exhibited, but I don't think anyone wants the full story. So I'll say this, this office is incredibly negligent. They will not answer the phone. They will not keep a schedule. They will lie to you to take your money. I am at a new dentist office now after being stuck with them for 3 years because they told me that I needed invisalign before I could get veneers (which by the way was not true). This new dentist is amazing and is appalled at my dental health. he said it looks like I haven't been to a dentist in 2+ years - when in fact, I went to their office once a month for the last two years. ONCE A MONTH. New dentist had to give me my first ever root canal because I had an infection deep in my gums - How can you go to a dental office once a month and have that happen to you? It's unacceptable. I have thought about taking legal action against this office which is something that I have never considered before but I refuse to let them waste anymore of my time. This office is abhorrent, and I truly hope many will heed this warning. And guess what? After all that, my teeth are still crooked.

Great and friendly place! Advanced technology, friendly staff, and the dental hygenist did a wonderful job on my teeth. She was very gentle and so kind. One of the best dentist offices! Highly recommend 👍