Arcpoint Labs Of Scottsdale's Online Review Report Card

My husband has to travel to Canada and needed a quick turnaround on a COVID-19 test. ARCpoint Labs took him immediately and he will have the results in less than 12 hours - nice team, very quick. The cost was reasonable, less than many other same day facilities.

I had to get my children tested to go back to school. Arcpoint responded immediately, Royce the Lab Manager, resulted our tests quickly. The staff was friendly and professional. Highly recommend Arcpoint Labs of Scottsdale North.

Quick, fast, friendly service.... no appointment needed and I was in and out in minutes

No les recomiendo este laboratorio son unos descarados me hise unos análisis allí y nunca les pedí arreglo de pago ni nada por el estilo la cantidad que me cobraron la misma cantidad pagué en el momento con mi tarjeta de débito dinero que fue sacado en el momento de mi banco y al cabo de un mes me empezaron a mandar el bill los llame y le expliqué que yo había pagado mi factura en el momento que porque me estaban mandando un bill pues me dijeron que iban a verificar con su manager me pusieron en espera hasta que ellos se dieron cuenta que era cierto que habían cobrado ese dinero y que ya todo se había arreglado que lo iba a quitar del sistema y que había sido un error de ellos y resulta que me mandaron para colección cuando yo tengo un buen crédito y me lo han dañado pero ya estoy buscando un abogado para demandarlos porque tengo las pruebas en mis manos que ese dinero fue retirado de mi cuenta de banco así que no les recomiendo este laboratorio porque le van a dañar su crédito.

Completed a COVID rapid antigen test on Thursday afternoon, was told I would have the results that night or the next morning. It’s Saturday and I still have not gotten results. I’ve called them multiple times and it’s impossible to get through to someone. I left a voice message, and still no response. I would recommend going somewhere more reliable and less expensive if you want to find out whether or not you have a contagious and potentially deadly virus.

I had to have a blood draw at a specialty lab.I chose the ARC lab on Greenway Hayden in Scottsdale. It was an uncomfortable situation even though I was wearing a mask. First, I called to make an appointment. Even though advertised to call for appointments they did not take appointments. I asked about people being tested for Covid. The person who answered the phone said people being tested for Covid would have to wait outside. Contrary to what I was told there were people who were waiting to be tested for Covid inside, unmasked. There was only a small waiting area for non Covid people. Three of us hardly had room to social distance. There were staff members who were not wearing masks including the receptionist. Before the phlebotomist handed my credit card to the person at the front desk my credit card she asked him to sanitize his hands. He blankly looked at her and picked up my card. She did clean the credit card before returning it to me. There were only 3 non Covid patients waiting to be tested. Instead of taking us so we did not have to be waiting in that unhealthy environment they made us wait. I was shocked that a lab testing for Covid was so relaxed about precautions. I certainly would not use that lab again based on my experience yesterday.

Are their Covid19 tests legit? Can anyone confirm?

ARCPoint represents they serve TSA quick boarding applications. I made a 3:15 PM Friday appt. Came 15min early, and entered "here" in the computer kiosk and also made eye contact with the receptionist. I have a 3:15 and she said thanks for coming early, you get a lollipop!  Didnt get a lollipop!. They then wrote down I was a walk in and didn't tell me. When I asked if they forgot me 45 min later another said you have no appt, your a walk in. Its Friday at  3:45 a half hour after my appt, 45 minutes after I arrived early to respect their time and they say do you have proof you made a appt? Wow, great emotional intelligence and Cust service response.  10,  Yeah 10 Employees are staring at me gabbing for the last 15 minutes w nothing to do but talk about getting out of there. One says yeah your a walk in so we might get to you in another 20 Min. While already waiting 45 minutes there is zero TSA literature, signage, pricing etc. Don't waist your time because they will. This is a drug test DNA test Co that could care less about customer service or TSA. Not one of the 10 sitting on their ass for 15 min offered a resolution while they laughed and chatted like I was waisting their time. After all, it was almost quitting time on Friday right? BTW no rate chart anywhere for the TSA service or any drug test or DNA service. Hook you, make you wait, get you invested like a used car salesman and then tell you the punchline costs - The guy that said you need to wait 20 more minutes said that with a smart ass smile on top of it.  Seriously.  Go some where else to pay for abuse!  There are a lot of choices.  B Careful with your time and money

Very professional, friendly and lower cost than other labs. Great company!

I am a stay at home mom with two kids at home. It's so hard to get things like blood work done with them. This was amazing! No waiting rooms, no worrying about my baby. They were professional and quick. I'm so glad I used Arc Point Labs.