Frank Tsai's Online Review Report Card

It is hard to find the words to show just how appreciative I am of Dr. Tsai and his whole team. My dad was recently diagnosed with cancer of the tonsil, and Dr. Tsai took so much time to sit with us and explain his plan of action. I asked many questions, and he answered every single one of them openly, and honestly, without making me feel like I was taking up too much of his time. His nurses and MAs have helped my parents and I along the way during this very trying time, and I am forever grateful for the care they have given these last few months.

Dr Tsai is a wonderful doc & always available & is savvy on different methods. I was fortunate but still have to have chemo. He is soothing, and has a friendly personality and knows how to laugh!!! He is also into details & knows how to explain things at your level of understanding.However, the real rock stars are the staff. Amber a very competent front office girl. She helped me get a prescribed pain cream - at the very last moment (literally)!! Also, was able to keep me calm (because I was scared).Alex my cancer nurse. AMAZING!!! She has been a oncology nurse for 6 years & I was nervous thinking of her experience vs the nurses with many more. However, oncology has ALWAYS been her wheelhouse & every question I rolled out (pretty fast) she had an answer! She explained my labs in detail & again, knew answers to any of my questions.What I particularly loved about Alex. She was not arrogant - she asked for 2nd opinions when we came to a situation with treatment. Amanda & Suzy are also excellent & you can tell they LOVED their jobs. All 3 of them - I can't say 1 bad thing - they work as a team - you felt they actually like each other.Kristin & Joseph - they are the two that take you in back after Amber gets you checked in. They are SO important in the start of your journey-especially as it was my 1st day. I was no longer scared - because of their personalities.Strangely. It was a really fabulous experience and the whole vibe is "LET'S GO."It was such a peaceful & well lit setting - it was NOT boring or loud - you smelt LIFE!!!!I did not watch the personal movies they had - because it was just that relaxing. The air was circulating & the temp was also good.I am not one to write reviews. However, they all deserve it!

Very kind and compassionate. Great bedside manner.

Dr Tsai has been my Oncologist for the last 5 years. He is the “best”! Always encouraging, supportive and available. I put my complete trust in his knowledge and treatment of my cancer.

My wife was diagnosed with stage four Colon cancer. After 3 months of chemo we have chosen hospice. Dr Tsai never explained the hospice option so we found our way there on our own. He is always late for appointments, wheels in a cart with a laptop, is very cold and impersonal, impossible to get on the phone with questions, and getting refills for scripts is next to impossible. The Piper Center support is non existent. The Patient Navigators do not return calls and his office staff is burly and inpatient. Would highly recommend you do not seek treatment here.

Dr. Frank Yung-Chin Tsai is exceptional in his medical knowledge, listening skills and compassion. He seriously cares about his patients. Dr. Tsai has a very calm disposition and will answer your questions and concerns. I first met him, following lung cancer surgery. Later, I was in Honor Health Shea Hospital over night for a heart concern. Dr. Tsai learned I was there and walked over from the Virginia G. Piper Center to say, "Hello," and see how I was doing. As a patient, I was grateful for his concern. Whether You have or had cancer, I wholeheartedly recommend Dr. Tsai as your first choice for a specialist in Hematology/Oncology. Sincerely, June Plant

Great experience, knowledgeable and caring. Explained diagnosis, prognosis and treatment throughly. I continue under his care.

Great bedside manner. Very compassionate and very knowledgeable.

Dr. Tsai was very compassionate and listened to everything I had to say. I saw him for a second opinion about my cancer and he explained my options in words that I could understand. I have been to a lot of doctors and I highly recommend taking the time to see Dr. Tsai.

Dr. Frank Tsai is a caring and very knowledgeable oncologist, associated with Pinnacle Oncology. My husband is right now under his care for head and neck cancer and Dr. Tsai plays a critical role in my husband's recovery. A gentle man, a compassionate man, an expert in his specialty. His staff is also fantastic. Phone calls are answered immediately and you never feel alone. Dr. Tsai and his staff are on your team, all working to help you recover. Thank you to everyone of you.